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CUSTOMER SERVICE
Featured Video
I-Beam Installation

See how easy the mechanical installation of a Big Ass Fan can be. See other typical installations in the Video Gallery!




*Videos are for visual reference only and are not intended to replace installation guides shipped with the fans.

We are here to help you.

877-BIG-FANS Toll Free
Monday -Friday 8am - 5pm EST

One of the most important aspects of Big Ass Fans is the connection between us and you, our customer. That's why we take such pride in our customer service department, making sure we offer the fastest and friendliest service possible. Please call us at 877-BIG FANS.
Our friendly home-office personnel can handle:

  • Installation questions
  • Service and warranty issues
  • Troubleshooting
  • Customer and engineering liaison
  • Brightening your day

INSTALLATION VIDEOS

Mechanical Installation
 
Electrical Installation
 

DOWNLOADS

General Install Guide

Domestic Version 5mb PDF
 
Guía de instalación en español 3mb PDF
 

Maintenance Schedule

Warranty Information

Domestic Version PDF
 
Domestic Version PDF
 

24 hrs
FRIENDLY FACES, BIG BRAINS
Recent experiments have shown that our Customer Service team can have the right answer before we even ask the question!
case study Genius Not at Work Big Ass Gear