{"id":8839,"date":"2021-11-15T18:14:35","date_gmt":"2021-11-15T18:14:35","guid":{"rendered":"http:\/\/bigassfans.wpengine.com\/?page_id=8839"},"modified":"2024-10-31T03:23:34","modified_gmt":"2024-10-31T03:23:34","slug":"powerfoil-x3","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/au\/troubleshooting\/powerfoil-x3\/","title":{"rendered":"Powerfoil X3 Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”on|off|off” admin_label=”Banner: Desktop\/Tablet” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Powerfoil X3″ subhead=”Big Ass Fans Powerfoil X3 Troubleshooting” header_scroll_down=”on” scroll_down_icon=”%%4%%” scroll_down_icon_size=”18px” button_one_text=”Contact Customer Service” button_one_url=”\/au\/contact-us\/” background_overlay_color=”rgba(0,0,0,0.3)” admin_label=”Fullwidth Header” module_class=”mm2023-button” _builder_version=”4.21.0″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”56px” subhead_font=”|||on|||||” subhead_font_size=”24px” subhead_letter_spacing=”1px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/powerfoil-x20-header.jpg” background_position=”top_center” background_enable_video_mp4=”off” background_enable_video_webm=”off” custom_button_one=”on” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”0px” button_one_use_icon=”off” button_one_custom_padding=”0.4em|1em|0.2em|1em|false|true” min_height=”200px” custom_padding=”12%|20px|12%|20px|true|false” link_option_url_new_window=”on” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” custom_css_header_container=”max-width: 1220px;||width: 100%;” custom_css_scroll_button=”background-image: url(‘\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png’);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;” box_shadow_style_button_one=”preset1″ text_shadow_style=”preset3″ global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|desktop” button_one_bg_color__hover=”#ca9c39″ button_one_bg_enable_color__hover=”on”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”off|on|on” admin_label=”Banner: Mobile” _builder_version=”4.21.0″ _module_preset=”default” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Powerfoil X3″ subhead=”Big Ass Fans Powerfoil X3 Troubleshooting” button_one_text=”Contact Customer Service” button_one_url=”\/au\/contact-us\/” background_overlay_color=”rgba(0,0,0,0.3)” module_class=”mm2023-button” _builder_version=”4.21.0″ _module_preset=”default” title_font_size=”56px” subhead_font=”|||on|||||” subhead_font_size=”24px” subhead_letter_spacing=”1px” subhead_line_height=”1.2em” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/powerfoil-x20-header.jpg” background_position=”top_center” background_enable_video_mp4=”off” background_enable_video_webm=”off” custom_margin=”|0px||-2%|false|false” custom_padding=”15%|20px|15%|20px|true|false” link_option_url_new_window=”on” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” subhead_font_size_tablet=”24px” subhead_font_size_phone=”24px” subhead_font_size_last_edited=”on|phone” custom_css_header_container=”max-width: 1220px;||width: 100%;” custom_css_scroll_button=”background-image: url(‘\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png’);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;” text_shadow_style=”preset3″ global_colors_info=”{}” button_one_text_color__hover_enabled=”off|hover” button_one_bg_color__hover_enabled=”on|hover” button_one_bg_color__hover=”#ca9c39″ button_one_bg_enable_color__hover=”on” custom_css_subtitle_last_edited=”on|desktop”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|20px||20px|false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Documents<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Powerfoil X3.0 (English)<\/span><\/a>
Powerfoil X3.0 Washdown<\/span><\/a>
Powerfoil LED<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Warranties” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Overhead Fans Warranty<\/span><\/a>
Overhead Fans Export Warranty<\/span><\/a>
Industrial Warranty (before 2019)<\/span><\/a>
Big Ass Fans Export Warranty (before 2019)<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Videos” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Mounting: Bar Joists (Spans 8 ft or Less)<\/a>
Mounting: Bar Joists (Spans More Than 8 ft)<\/a>
Mounting: I-Beam<\/a>
Mounting: Z-Purlins<\/a>
Mounting: Solid Wood Beam<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Installation” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Pre-Installation Checklist & Guidelines<\/span><\/a>
Bar Joist Mounting Preparation<\/span><\/a>
Fan Installation<\/span><\/a>
Direct Mount<\/span><\/a>
Extension Tube Cutting Instructions<\/span><\/a>
Electrical Installation<\/span><\/a>
Electrical Guidelines<\/span><\/a>
Electrical Specifications & Diagrams<\/span><\/a>
Standard Controller<\/span><\/a>
BAFCon Controller<\/span><\/a>
Keypad Controller<\/span><\/a>
Safety Guidelines<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” sticky_enabled=”0″]Guy Wires<\/span><\/a>
\nGuy Wires for Z-Purlins<\/span><\/a>
\nBACnet Adapter<\/span><\/a>
\nAirfoil Restraint System<\/span><\/a>
\nWall-Mounted VFD<\/span><\/a>
\nZ-Purlin Mounting Kit<\/span><\/a>
\nSolid Beam (L-Bracket) Mounting Kit<\/span><\/a>
\nLow Profile Mounting Kit<\/span><\/a>
\nI-Beam Stabilizer<\/span><\/a>
\nPowerfoil LED<\/span><\/a>
\nLED Light (before May 2021)<\/span><\/a>
\nNEMA 4x Enclosure<\/span><\/a>
\nController Security Kit<\/span><\/a>
\nEMI Filter Kit<\/span><\/a>
\nSeismic Kit<\/span><\/a>
\nOccupancy Sensor<\/span><\/a>
\nStatic Hub Cover<\/span><\/a>
\nTexas Edition Hub Cover<\/span><\/a>
\nStatic Tube<\/span><\/a>[\/et_pb_toggle][et_pb_toggle title=”Operations” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.21.0″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Standard Controller<\/span><\/a>
BAFCon Controller<\/span><\/a>
Keypad Controller<\/span><\/a>
Fan Maintenance<\/span><\/a>
Error Codes (Delta E Series VFD)<\/span><\/a>
Error Codes (Delta M Series VFD)<\/span><\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” icon_color=”#ffc425″ _builder_version=”4.21.0″ _module_preset=”default” toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”My Fan won’t start” open=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

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Make sure all wires are securely connected and that supply power is adequate and functional. If the fan still does not start, contact Customer Service.<\/p>\n<\/div>\n<\/div>\n

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<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”HOW DO I ADJUST MY FAN\u2019S OCCUPANCY SENSOR SETTINGS USING THE STANDARD CONTROLLER?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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  1. Press and hold the standard controller \u2013 <\/strong>and + <\/strong>buttons until the Menu screen<\/li>\n
  2. Press + <\/strong>until you reach the Motion Sense screen, and then press the power button to enable the occupancy sensor.<\/li>\n
  3. Press + <\/strong>to navigate to the Motion Timeout screen. Motion timeout specifies how much time should pass after no motion is detected before the occupancy sensor turns the fan off.<\/li>\n
  4. Press the power button to adjust the motion timeout: 30 minutes (default), 1 hour, 2 hours, 4 hours, or 8 hours.<\/li>\n
  5. Press \u2013 <\/strong>to exit the settings menu.<\/li>\n
  6. \n
      <\/ol>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”A POPPING NOISE IS COMING FROM MY FAN.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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      \n

      Airfoil noise occurs when airfoils are not tightened to the specified torque. Disconnect the fan from power, and then tighten the airfoil hardware to 29 ft\u00b7lb (39.3 N\u00b7m)<\/strong>. If popping still occurs, verify that the airfoils are not contacting each other. If they are, contact Customer Service.<\/p>\n

      Note: If the hardware is stainless steel, tighten the airfoil hardware to <\/em>10 ft\u00b7lb (13.6 N\u00b7m)<\/em><\/strong>.\u00a0<\/p>\n<\/div>\n<\/div>\n

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      <\/div>\n<\/div>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”MY FAN WOBBLES DURING OPERATION.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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      1. Verify that the mounting structure is rigid enough to support the fan and that the fan is not being exposed to external air forces.<\/li>\n
      2. If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”MY FAN\u2019S VFD GENERATES RADIO FREQUENCY (RF) NOISE.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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        VFDs generate RF noise in many ways, but this can be prevented using proper wiring practices.<\/p>\n