{"id":9000,"date":"2021-11-17T16:42:20","date_gmt":"2021-11-17T16:42:20","guid":{"rendered":"http:\/\/bigassfans.wpengine.com\/?page_id=9000"},"modified":"2021-11-17T16:42:20","modified_gmt":"2021-11-17T16:42:20","slug":"haiku-wireless-wall-control","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/ca\/support\/haiku-wireless-wall-control\/","title":{"rendered":"Haiku Wireless Wall Control Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;HAIKU WIRELESS WALL CONTROL SUPPORT&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(47,68,78,0.5)&#8221; background_color_gradient_end=&#8221;rgba(36,36,36,0.5)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/s3.amazonaws.com\/ba-en-us\/includes\/support\/header-haiku-wireless-wall-control.jpg&#8221; background_enable_video_mp4=&#8221;off&#8221; allow_player_pause=&#8221;on&#8221; button_one_text_size=&#8221;18px&#8221; button_one_text_color=&#8221;#242424&#8243; button_one_bg_color=&#8221;#ffc425&#8243; button_one_border_width=&#8221;1px&#8221; button_one_border_color=&#8221;#242424&#8243; button_one_letter_spacing=&#8221;1px&#8221; button_one_font=&#8221;Teko|700||on|||||&#8221; button_one_use_icon=&#8221;off&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; title_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; title_text_shadow_vertical_length_tablet=&#8221;0px&#8221; title_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_text_shadow_blur_strength_tablet=&#8221;1px&#8221; subhead_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; subhead_text_shadow_vertical_length_tablet=&#8221;0px&#8221; subhead_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; 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box_shadow_horizontal_button_two_tablet=&#8221;0px&#8221; box_shadow_vertical_button_two_tablet=&#8221;0px&#8221; box_shadow_blur_button_two_tablet=&#8221;40px&#8221; box_shadow_spread_button_two_tablet=&#8221;0px&#8221; text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_shadow_blur_strength_tablet=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600||on|||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600||on|||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">Documents<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Tech Specs&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/haiku\/accessories\/cutsheet-haiku-wall-control.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wireless Wall Control (English)<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Warranties&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Sorry, warranties are not available online. Contact Customer Service for details about your warranty.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Installation&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/haiku\/accessories\/haiku-wall-control-instructions.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wireless Wall Control (English, Fran\u00e7ais)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/haiku\/accessories\/haiku-wall-control-instructions-es.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wireless Wall Control (Espa\u00f1ol)<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600|||||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600|||||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">FAQs<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Getting Connected<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;My wall control failed to join my Wi-Fi network.&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<ul>\n<li>Make sure you entered the correct Wi-Fi password during wall control setup.<\/li>\n<li>Make sure that your mobile device is connected to the same network to which you attempted to connect the wall control.<\/li>\n<li>Make sure your wall control is within range of your router. Check the router specifications for details about ranges and function.<\/li>\n<\/ul>\n<p>If you have verified these conditions, but your wall control still won\u2019t connect to your network, reset your wall control\u2019s network settings. See\u00a0<a href=\"https:\/\/www.bigassfans.com\/faq\/how-do-i-reset-my-wall-controls-network-settings\/\" target=\"_blank\" rel=\"noopener\"><i>How do I reset my wall control\u2019s network settings?<\/i><\/a> for instructions.<\/p>\n<ul>\n<li>After you\u2019ve reset the wall control\u2019s network settings, connect your mobile device to your home Wi-Fi network. In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Add a Product.<\/b><\/li>\n<li>Follow the on-screen prompts to reconnect your wall control to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I reset my wall control\u2019s network settings?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<ol>\n<li>Press and hold either power button (center of fan or light controls) for five seconds.<br \/><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2018\/12\/Wall-Control-Power.png\" alt=\"\" width=\"300\" height=\"127\" class=\"alignnone size-full wp-image-4874\" \/><\/li>\n<li>The wall control\u2019s LED indicators will start blinking.<\/li>\n<li>Within 30\u00a0seconds, press\u00a0the top\u00a0<img decoding=\"async\" loading=\"lazy\" class=\" wp-image-235 alignnone\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Add-Icon.png\" alt=\"\" width=\"24\" height=\"20\" \/>plus button. The LED indicators will blink rapidly.<br \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-439\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Wall-Control-Plus-300x127.png\" alt=\"\" width=\"300\" height=\"127\" \/><\/li>\n<li>When the LED indicators stop blinking, the network reset is complete.<\/li>\n<\/ol>\n<p><i><span>After the reset, reconnect the wall control\u00a0to the Haiku Home app by tapping\u00a0<b>Add a Product<\/b> in the <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0menu of the Haiku app.<\/span><\/i><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I have a new router, or my Wi-Fi network name or password has changed, and now my Haiku Wi-Fi Wall Control isn\u2019t working.&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your Haiku Wi-Fi Wall Control won\u2019t be able to communicate with your router. To get them working together again, try the following:<\/p>\n<ol>\n<li>Reset your Haiku Wi-Fi Wall Control\u2019s network settings using the instructions found <i><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-wall-controls-network-settings\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/i><\/li>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap<b> Add a Product<\/b>.<\/li>\n<li>Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. A more detailed look at the setup process can be found\u00a0<a href=\"https:\/\/www.bigassfans.com\/support\/faq\/ive-installed-my-wall-control-but-it-is-not-working-with-my-haiku-products\/\">here<\/a>.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I don\u2019t have a Wi-Fi network, or I don\u2019t want to connect my wall control to my Wi-Fi network.&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>If you do not want to connect your Haiku Wi-Fi Wall Control to your Wi-Fi network or you do not have a Wi-Fi network, you can use the Haiku app to turn the wall control into a Wi-Fi access point. You can create an access point during initial setup of the Haiku Home app or after app setup is complete.\u00a0<\/span><\/p>\n<p><i><span>Note: Wall Control<\/span><\/i><i><span>\u00a0Wi-Fi access points do not have an internet connection.<\/span><\/i><\/p>\n<h3>IOS DEVICES<\/h3>\n<p>To create an access point <i>during<\/i> <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-set-up-the-haiku-app\">initial app setup<\/a>, tap <b>I do NOT have a Wi-Fi network<\/b> at the Connect Your Device screen.<\/p>\n<ul>\n<li>\n<ol>\n<li><span>Follow the on-screen instructions to name your network and create a password. Tap <\/span><b>Next<\/b><span>.<\/span><\/li>\n<li><span>When instructed, go to your mobile device\u2019s Wi-Fi settings, and connect to your new network.<\/span><\/li>\n<li><span>Return to the Haiku Home app, and tap <\/span><b>Okay! I\u2019m Back<\/b><span>!<\/span><\/li>\n<li><span>If you wish to add other Haiku products to the network, tap <\/span><b>Add Another Device<\/b><span>. If not, tap <\/span><b>Finished Adding Devices.<\/b><\/li>\n<li><span>Your Haiku Wi-Fi Wall Control is now an Access Point!<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p><span>To create an access point <\/span><i><span>after<\/span><\/i><span> initial app setup.<\/span><\/p>\n<ol>\n<li>\n<ul>\n<li><span>Tap\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span>, and then tap <\/span><b>Rooms &amp; Devices<\/b><span>.<\/span><\/li>\n<li><span>Tap the name of the wall control\u00a0you want to use as an access point.<\/span><\/li>\n<li><span>Tap <\/span><b>Network Configuration,<\/b><span> and then tap <\/span><b>Create Wi-Fi Network<\/b><span>.<\/span><\/li>\n<li><span>Follow the on-screen instructions to name your network and create a password. Tap <\/span><b>Next<\/b><span>.<\/span><\/li>\n<li><span>When the network has been created, tap <\/span><b>Done<\/b><span>.<\/span><\/li>\n<li><span>Go to your mobile device\u2019s Wi-Fi settings, and connect to your new network.<\/span><\/li>\n<li>To connect other Haiku products to the new network, tap\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><span>, and then tap <\/span><b>Add a Product<\/b><span>.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3>ANDROID DEVICES<\/h3>\n<p><span>To create an access point <\/span><i><span>during<\/span><\/i> <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-set-up-the-haiku-app\"><span>initial app setup<\/span><\/a><span> tap\u00a0<b>Create Wireless Network<\/b> at the <i>Connect to Wi-Fi<\/i> screen.<\/span><\/p>\n<ol>\n<li>\n<ul>\n<li><span>Follow the on-screen instructions to name your network and create a password. Tap <\/span><b>Next<\/b><span>.<\/span><\/li>\n<li><span>If you wish to add any other Haiku products to the network then tap <\/span><b>Add Another Product<\/b><span>. If not, tap <\/span><b>Finished.<\/b><\/li>\n<li><span>Your Haiku Wi-Fi Wall Control is now an Access Point!<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>To create an access point\u00a0<em>after<\/em> initial app setup:<\/p>\n<ol>\n<li>\n<ul>\n<li><span>Tap\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span>, and then <\/span><b>Settings<\/b><span>.<\/span><\/li>\n<li>Tap <b>Devices<\/b>, then select the name of the wall control you want to use as an access point.<\/li>\n<li>Tap <b>Wi-Fi Settings<\/b>, tap <b>Wi-Fi<\/b>, then select <b>Create Wireless Network.<\/b><\/li>\n<li><span>Follow the on-screen instructions to name your network and create a password. Tap <\/span><b>Next<\/b><span>.<\/span><\/li>\n<li>To connect other Haiku products to the new network, tap\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><span>, and then tap <b>Add a Product<\/b><\/span><span>.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>About the Haiku Wireless Wall Control<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Is the Haiku app available for both iOS and Android?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>Yes. The Haiku app is available for both <a href=\"https:\/\/itunes.apple.com\/us\/app\/haiku-home\/id902021647?mt=8\" target=\"_blank\" rel=\"noopener\">iOS<\/a> and <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.baf.haiku&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Android<\/a>.<\/p>\n<h3>REQUIRED:<\/h3>\n<p>iOS 9.0 or later; the app is compatible with iPhone, iPad, and iPod touch.<\/p>\n<p>Android 5.0 or later.<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Controlling the Haiku Wireless Wall Control<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I reboot (power cycle) my wall control? &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><em>Note: If you need to cut and restore power to your Haiku Wall Control, a reboot (power cycle) allows you to do so without cutting power at the breaker.<\/em><\/p>\n<ol>\n<li>Press and hold the power button until the LED indicators start blinking.<\/li>\n<li>Press the power button for a second time. The LED indicators will blink rapidly.<\/li>\n<li>When the LED indicators stop blinking, the reboot is complete.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I restore my wall control\u2019s factory settings?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><i><span>Note: A factory reset will re-broadcast the default Haiku Wi-Fi network, clear any device and room names, delete existing scheduled events, and reset all other settings back to original values.<\/span><\/i><\/p>\n<ol>\n<li><span>Press and hold either power button (center of fan or light controls) for five seconds.<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-440\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Wall-Control-Power-300x125.png\" alt=\"\" width=\"300\" height=\"125\" \/><\/p>\n<ol start=\"2\">\n<li><span>The wall control\u2019s LED indicators will blink.<\/span><\/li>\n<li><span>Within 30\u00a0seconds, press any <\/span><b>\u2014<\/b><span> button on the wall control. The LED indicators will turn on momentarily then blink rapidly.<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-438\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Wall-Control-Minus-300x119.png\" alt=\"\" width=\"300\" height=\"119\" \/><\/p>\n<ol start=\"4\">\n<li><span>When the LED indicators stop blinking, the wall control\u2019s factory settings are restored.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I get my Haiku products to work together?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>To get your Haiku products to work together, make sure that you place them in the same \u201croom\u201d when you first connect each one to the Haiku app.<\/p>\n<p>Follow the instructions below to make adjustments to your \u201crooms\u201d to suit your preferences.<\/p>\n<h2>ADDING A ROOM<\/h2>\n<h3>IOS<\/h3>\n<ol class=\"topic_paragraph_steps\">\n<li class=\"topic_paragraph_steps\" value=\"1\">In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0, and then tap <b>Rooms &amp;\u00a0Devices<\/b><\/li>\n<li class=\"topic_paragraph_steps\" value=\"2\">Tap <b>Edit<\/b>, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Add-Icon.png\" width=\"24\" height=\"20\" \/>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"3\">Specify the room type and name, and then tap <b>Save<\/b>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"4\">Drag the product(s) you want to add to the room under the room heading.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"5\">Tap <b>Done<\/b> twice to return to the Home screen.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li><span>In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span> , then tap <\/span><b>Settings<\/b><span> and select <\/span><b>Rooms.<\/b><\/li>\n<li><span>Tap the button in the top right corner <\/span><span>and select <\/span><b>Add Room<\/b><span>.<\/span><\/li>\n<li><span>Give your room a name, choose a room type, and select which devices are included in this room, then tap <\/span><b>OK<\/b><span>.<\/span><\/li>\n<li>Tap the back button\u00a0to return to <i>Room Settings<\/i> and verify that your new room has been created.<\/li>\n<\/ol>\n<p class=\"topic_paragraph\"><em>Note: You must assign a Haiku product to a newly-created room. If you create a new room but leave Rooms &amp; Devices before adding a product, the new room will be deleted.<\/em><\/p>\n<p>&nbsp;<\/p>\n<h2>DELETING A ROOM<\/h2>\n<h3>IOS<\/h3>\n<ol>\n<li class=\"topic_paragraph_steps\" value=\"1\">In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0, and then tap <b>Rooms &amp;\u00a0Devices<\/b>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"2\">Tap <b>Edit<\/b>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"3\">Drag all products out from under the room heading you want to delete.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"4\">Tap <b>Done<\/b> twice to return to the Home screen. The room is removed from the Home screen.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li><span>In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span>, then tap <\/span><b>Settings<\/b><span> and select <\/span><b>Rooms<\/b><span>.<\/span><\/li>\n<li><span>Select the room you wish to delete.<\/span><\/li>\n<li><span>Tap <\/span><b>Included Devices<\/b><span> and uncheck each device in the list.<\/span><\/li>\n<li>Tap <b>OK<\/b>, then tap the back button\u00a0to verify that the room has been deleted.<\/li>\n<\/ol>\n<h2>MOVING A PRODUCT TO A DIFFERENT ROOM<\/h2>\n<h3>IOS<\/h3>\n<ol class=\"topic_paragraph_steps\">\n<li class=\"topic_paragraph_steps\" value=\"1\">In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Rooms &amp;\u00a0Devices<\/b>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"2\">Tap <b>Edit<\/b>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"3\">Drag the product under the desired room heading.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"4\">Tap <b>Done<\/b> twice to return to the Home screen.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li><span>In the Haiku app, select the <\/span><i><span>destination room <\/span><\/i><span>from the Home screen.<\/span><\/li>\n<li><span>Tap the button in the top right corner of this screen and select <\/span><b>Room Settings<\/b><span>.<\/span><\/li>\n<li><span>Tap <\/span><b>Included Devices<\/b><span>, then tap the checkboxes next to the names of the devices you want to be in this room.<\/span><\/li>\n<li>Tap <b>OK<\/b>.<\/li>\n<\/ol>\n<h2>EDITING ROOM DETAILS<\/h2>\n<h3>IOS<\/h3>\n<ol class=\"topic_paragraph_steps\">\n<li class=\"topic_paragraph_steps\" value=\"1\">In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0, and then tap <b>Rooms &amp;\u00a0Devices<\/b>.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"2\">Tap <img decoding=\"async\" loading=\"lazy\" class=\"\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/info+icon.png\" width=\"25\" height=\"25\" \/> next to the room name.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"3\">Edit the room type or name, and then tap the back button.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"4\">Tap <b>Done<\/b> to return to the Home screen.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li><span>In the Haiku app, select the room you wish to edit from the Home screen.<\/span><\/li>\n<li><span>Tap the button in the top right corner<\/span><span> of this screen and select <\/span><b>Room Settings<\/b><span>.<\/span><\/li>\n<li><span>Make the desired edits.<\/span><\/li>\n<\/ol>\n<h2>ROOM CONTROL SCREENS<\/h2>\n<p>Tap a room on the Home screen to access the Room Control screen. You can simultaneously control all Haiku products in a room from the Room Control screen. Tap a feature icon at the bottom of the Room Control screen to access the feature control screen.<\/p>\n<p><i>Note: The features available depend on the types of products the room contains.<\/i><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I connect my Haiku products to my Haiku account?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>To pair your Haiku products with third-party devices like Amazon Echo, Nest Learning Thermostat, and ecobee smart thermostat, they must be connected to your Haiku account.<\/p>\n<h2>CONNECTING HAIKU PRODUCTS TO YOUR HAIKU ACCOUNT<\/h2>\n<p class=\"topic_paragraph\">To connect a Haiku product to your Haiku account, the product must be connected to the app and your home Wi-Fi network. Your mobile device must also be connected to your home Wi-Fi network. See <em><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-set-up-the-haiku-app\/\" target=\"_blank\" rel=\"noopener\">How do I set up the Haiku app?<\/a> <\/em>for instructions.<\/p>\n<ol>\n<li>In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, then tap <strong>Smart Home\u00a0<\/strong><b>Integration<\/b> (iOS) or\u00a0<b>Integrations<\/b> (Android).<\/li>\n<li>Under <em>Other Haiku Devices<\/em>, tap <strong>+<\/strong> next to the product to connect it to your account.<\/li>\n<li>The product will be added under <em>My Haiku Devices.<\/em><\/li>\n<\/ol>\n<h2>REMOVING HAIKU PRODUCTS FROM YOUR HAIKU ACCOUNT<\/h2>\n<ol>\n<li>In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, then tap <strong>Smart Home\u00a0<\/strong><b>Integration<\/b>.<\/li>\n<li>Under <i>My Haiku Devices<\/i>, tap the product you want to remove.\n<ol>\n<li><strong>iOS:<\/strong> Tap\u00a0<strong>Remove<\/strong><\/li>\n<li><strong>Android:\u00a0<\/strong>Tap the button in the top right corner of the screen and select <b>Remove.<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p class=\"topic_paragraph_steps\">The product is now listed under <em>Other Haiku Devices.<\/em> You can reconnect the product to your account any time you are connected to your home Wi-Fi network by tapping <b>+<\/b> next to the product name under <em>Other Haiku Devices.<\/em><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I\u2019ve connected the wall control to my Wi-Fi network, but it doesn\u2019t control the right Haiku product.&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><i>Note: The wall control will only control Haiku products placed in the same \u201croom\u201d in the Haiku Home App.<\/i>The wall control will only control Haiku products placed in the same \u201croom\u201d in the Haiku Home App .<\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Open the Haiku Home app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and choose <b>Rooms &amp; Devices<\/b> from the menu.<\/li>\n<li>If you see your Haiku products and wall control listed, but they\u2019re not under the same room heading, tap <b>Edit<\/b> and drag the devices you want to work together into the same room.<\/li>\n<li>Tap <b>Done<\/b> twice to return to the Home screen.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li>On the Haiku Home app\u2019s Home screen, tap the room <i>containing the device(s) you intend to group with the wall control.<\/i><\/li>\n<li>Tap the button in the top right corner of this screen and select <b>Room Settings<\/b>.<\/li>\n<li>Tap <b>Included Devices<\/b>, then select the wall control (if not already selected) and tap <b>OK<\/b>.<\/li>\n<\/ol>\n<ul>\n<li>If you DO NOT see the wall control listed, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Add a Product<\/b>. Follow the instructions <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/ive-installed-my-wall-control-but-it-is-not-working-with-my-haiku-products\">here<\/a> to connect your wall control.<\/li>\n<li>If you see your Haiku products and wall control under the same room heading, but they don\u2019t work together, you may need to perform a firmware update. To check, tap <strong>Done<\/strong>,\u00a0tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Firmware Update<\/b>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I\u2019ve installed my wall control, but it is not working with my Haiku products.&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<h3>IOS DEVICES<\/h3>\n<ol>\n<li><b><a href=\"https:\/\/itunes.apple.com\/us\/app\/haiku-home\/id902021647?mt=8\">Download the Haiku Home App<\/a> to your iOS device.<\/b><\/li>\n<li>Open the app.\n<ol>\n<li>If this is your first time using Haiku Home, create an account.<\/li>\n<li>If you already have a Haiku Home account, sign-in<b>, <\/b>Tap\u00a0<b><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-796 size-full\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/b>, and tap <b>Add a Product<\/b>.<\/li>\n<\/ol>\n<\/li>\n<li>On the <i>Let\u2019s Set Up Your Product!<\/i> screen, tap <b>Let\u2019s Go<\/b>.<\/li>\n<li>Make sure your wall control is installed and powered on, then tap <b>Next<\/b>.<\/li>\n<li>When you see the <i>Connect to Your Device<\/i> screen, go to your device\u2019s Settings app and navigate to Wi-Fi settings. Your wall control\u2019s default network will appear in the list of available networks. Networks that begin with <b><i>Haiku_WC<\/i><\/b> are wall controls.<\/li>\n<li>Tap on the wall control\u2019s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.<\/li>\n<li>Return to the Haiku Home app.<\/li>\n<li>Tap <b>Set It Up,<\/b> then follow the instructions to name your Haiku wall control and assign it to a room.<\/li>\n<li>On the <i>Connect Your Device<\/i> screen, select <b>I Have a Wi-Fi Network<\/b> if you have an existing network in your home.<\/li>\n<li>If you don\u2019t have a Wi-Fi network, click <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/i-dont-have-a-wi-fi-network-or-i-dont-want-to-connect-my-wall-control-to-my-wi-fi-network\/\">here<\/a> to learn about setting up an AP network.<\/li>\n<li>On the next screen, select your Wi-Fi network from the list.<\/li>\n<li>Enter your Wi-Fi password, and tap <b>Next<\/b>.<\/li>\n<li>When the wall control successfully joins your network, you will see a <i>Congratulations!<\/i> message.\n<ol>\n<li>If you receive a message stating that your wall control failed to join the network, see <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/my-wall-control-failed-to-join-my-wi-fi-network\"><i>My wall control failed to join my Wi-Fi network<\/i><\/a> for further assistance.<\/li>\n<\/ol>\n<\/li>\n<li>Follow this same process for products that you\u2019d like to control with the wall control.\n<ol>\n<li>In the Haiku Home app, make sure you place them in the same \u201croom\u201d as the wall control.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Tap <b>Add Another Device<\/b> to connect other Haiku products to your home network.<\/p>\n<p>Tap <b>Finished Adding Devices<\/b> if you don\u2019t have any more Haiku products to connect right now.<\/p>\n<h3>ANDROID DEVICES<\/h3>\n<p><i>Important:<\/i> <i>Before starting, make sure your Location Services and GPS are turned on in your mobile device\u2019s settings. <\/i><\/p>\n<ol>\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.baf.haiku&amp;hl=en\"><b>Download the Haiku Home App<\/b><\/a><b> to your Android device.<\/b><\/li>\n<li>Open the app<b>.<\/b>\n<ol>\n<li>If this is your first time using Haiku Home, create an account.<\/li>\n<li>If you already have a Haiku Home account, sign-in, Tap<b> <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-796 size-full\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/b>, and tap<b>\u00a0Add a Product.<\/b><\/li>\n<\/ol>\n<\/li>\n<li>On the <i>Let\u2019s Set Up Your Product!<\/i> screen, tap <b>Let\u2019s Go.<\/b><\/li>\n<li>Make sure your wall control is installed and powered on, then tap <b>Next<\/b>.<\/li>\n<li>If you are using an Android device, you may be asked to allow location access. This lets us use the Wi-Fi radio in your phone\/tablet to locate nearby Haiku devices that have not yet been set up.<\/li>\n<li>At the <i>Connect to Your Product <\/i>screen, select your wall control\u2019s default network from the list of products (e.g. Haiku Wall Control (AA:BB:CC) \u2013 the characters inside the parentheses are each product\u2019s unique identifier).<\/li>\n<li>From the <i>Room Setup<\/i> screen:\n<ul>\n<li>Tap <b>Add Room<\/b> to create a new room.\n<ul>\n<li>Select the room type.<\/li>\n<li>Name your room, then tap <b>Next<\/b>.<\/li>\n<\/ul>\n<\/li>\n<li>Choose a previously-created room (if you have set up one or more Haiku products already).\n<ul>\n<li><b><i>Be sure to place items that should work together (e.g. a fan and wall control) in the same room.<\/i><\/b><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Name your wall control, then tap <b>Next<\/b>.<\/li>\n<li>On the <i>Connect to Wi-Fi<\/i> screen, select your Wi-Fi network from the list.<\/li>\n<li>Enter your Wi-Fi network password and tap <b>Next<\/b>.<\/li>\n<li>When the wall control successfully joins your network, you will see a <i>Setup Complete!<\/i> Message.\n<ol>\n<li>If you receive a message stating that there seems to be a problem, see <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/my-wall-control-failed-to-join-my-wi-fi-network\"><i>My wall control failed to join my Wi-Fi network<\/i><\/a> for further assistance.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Tap <strong>Add Another Product<\/strong> to connect other Haiku devices to your home network.<\/p>\n<p>Tap <b>Finished<\/b> if you don\u2019t have any more Haiku devices to connect right now.<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Trouble with Something Else<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I update my Haiku products\u2019 firmware?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<h2>UPDATING YOUR HAIKU PRODUCTS<\/h2>\n<p>When new or enhanced features are available, we\u2019ll let you know. Just tap <b>See Update<\/b> when the alert appears on the screen.<\/p>\n<p class=\"topic_paragraph\">If you want to wait to update, tap <b>Later<\/b>. When you\u2019re ready to update, tap <b>Firmware Update<\/b> in the\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/> menu.<\/p>\n<p class=\"topic_paragraph\">Updates can take a few minutes, so leave the app open and make sure the mobile device screen does not lock to ensure completion of the download. During an update, the app will display the progress and the approximate time remaining.<\/p>\n<h2 class=\"topic_paragraph\">WHICH VERSION DO I HAVE?<\/h2>\n<p>To find out what version of the app you have, open the Haiku Home app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and select <b>Settings<\/b>. The app version can be found under the <i>About<\/i> heading.<\/p>\n<p>To check your Haiku product firmware version, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/> and select <b>Firmware Update<\/b> from the menu.<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CTA&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#2f444e&#8221; background_color_gradient_end=&#8221;#242424&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;9145&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_2,1_6,1_6,1_6&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;mobile-padding&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.12.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600|||||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600|||||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>Still Need Help?<\/h3>\n<p>Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/phone-icon.svg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\">888.555.1212<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/email-icon.svg&#8221; url=&#8221;mailto:customer.support@bigassfans.com?subject=BAF%20Support&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\"><a href=\"mailto:customer.support@bigassfans.com?subject=BAF Support\">Email<\/a><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/faq-icon.svg&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _dynamic_attributes=&#8221;url&#8221; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.13.1&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\">FAQs<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DocumentsWireless Wall Control (English) Sorry, warranties are not available online. Contact Customer Service for details about your warranty.Wireless Wall Control (English, Fran\u00e7ais) Wireless Wall Control (Espa\u00f1ol) FAQsGetting Connected Make sure you entered the correct Wi-Fi password during wall control setup. Make sure that your mobile device is connected to the same network to which you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":122,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9000","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Haiku Wireless Wall Control Support - Big Ass Fans\u00ae - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/ca\/support\/haiku-wireless-wall-control\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Haiku Wireless Wall Control Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bigassfans.com\/ca\/support\/haiku-wireless-wall-control\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Ass Fans\u00ae - 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