{"id":9024,"date":"2021-12-05T16:55:23","date_gmt":"2021-12-05T16:55:23","guid":{"rendered":"http:\/\/bigassfans.wpengine.com\/?page_id=9024"},"modified":"2021-12-05T16:55:23","modified_gmt":"2021-12-05T16:55:23","slug":"element","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/ca\/support\/element\/","title":{"rendered":"Element Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”Element Support” text_orientation=”center” _builder_version=”4.14.2″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(47,68,78,0.5)” background_color_gradient_end=”rgba(36,36,36,0.5)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/element-header.jpg” background_enable_video_mp4=”off” allow_player_pause=”on” button_one_text_size=”18px” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”1px” button_one_border_color=”#242424″ button_one_letter_spacing=”1px” button_one_font=”Teko|700||on|||||” button_one_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600||on|||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600||on|||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Documents<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” _builder_version=”4.14.2″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Element<\/span> <\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Warranties” _builder_version=”4.14.2″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Warranty Element 2010<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Installation” _builder_version=”4.14.2″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Fan (English)<\/span> <\/a>
Fan (Espa\u00f1ol)<\/span> <\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” _builder_version=”4.14.2″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Automatic Fire Sprinkler Relay<\/span> <\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.14.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Controlling Element<\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.14.2″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How do I operate the keypad on my Element fan?” open=”on” _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\n
\n

To turn on the fan<\/b>, press \u201cRun\u201d.<\/p>\n

To stop the fan<\/b>, press \u201cStop.\u201d<\/p>\n

To adjust the speed of the fan<\/b>, use the up and down arrow buttons.<\/p>\n

Click here<\/a> for more detailed instructions on the fan\u2019s keypad and button functions.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Trouble with Something Else<\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.14.2″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”The keypad is showing \u201cMotor Fault\u201d or some other code.” open=”on” _builder_version=”4.14.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\n
\n

This is most likely a fault code. Big Ass Fans have built-in checks that look for both internal and external faults.<\/p>\n

Click here<\/a> for more detailed instructions on the fan\u2019s keypad and button functions.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.13.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_start=”#2f444e” background_color_gradient_end=”#242424″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}” global_module=”9145″ theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ make_equal=”on” module_class=”mobile-padding” _builder_version=”4.14.2″ _module_preset=”default” width=”100%” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.12.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” background_layout=”dark” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Still Need Help?<\/h3>\n

Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/phone-icon.svg” align=”center” _builder_version=”4.14.5″ _module_preset=”default” height=”32px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

888.555.1212<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/email-icon.svg” url=”mailto:customer.support@bigassfans.com?subject=BAF%20Support” url_new_window=”on” align=”center” _builder_version=”4.14.5″ _module_preset=”default” height=”32px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.14.5″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Email<\/a><\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/faq-icon.svg” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” align=”center” _builder_version=”4.14.5″ _dynamic_attributes=”url” _module_preset=”default” height=”32px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.13.1″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_orientation=”center” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

FAQs<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

DocumentsElement Warranty Element 2010Fan (English) Fan (Espa\u00f1ol) Automatic Fire Sprinkler Relay FAQsControlling Element To turn on the fan, press \u201cRun\u201d. To stop the fan, press \u201cStop.\u201d To adjust the speed of the fan, use the up and down arrow buttons. Click here for more detailed instructions on the fan\u2019s keypad and button functions. Trouble with […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":79,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9024","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nElement Support - Big Ass Fans\u00ae - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/ca\/support\/element\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Element Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bigassfans.com\/ca\/support\/element\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Ass Fans\u00ae - Canada\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bigassfans.com\/ca\/support\/element\/\",\"url\":\"https:\/\/bigassfans.com\/ca\/support\/element\/\",\"name\":\"Element Support - Big Ass Fans\u00ae - Canada\",\"isPartOf\":{\"@id\":\"https:\/\/bigassfans.com\/ca\/#website\"},\"datePublished\":\"2021-12-05T16:55:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/bigassfans.com\/ca\/support\/element\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bigassfans.com\/ca\/support\/element\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bigassfans.com\/ca\/support\/element\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bigassfans.com\/ca\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/bigassfans.com\/ca\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Element Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bigassfans.com\/ca\/#website\",\"url\":\"https:\/\/bigassfans.com\/ca\/\",\"name\":\"Big Ass Fans\u00ae - Canada\",\"description\":\"We Make Big Ass Fans\u00ae\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bigassfans.com\/ca\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Element Support - Big Ass Fans\u00ae - Canada","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bigassfans.com\/ca\/support\/element\/","og_locale":"en_US","og_type":"article","og_title":"Element Support","og_url":"https:\/\/bigassfans.com\/ca\/support\/element\/","og_site_name":"Big Ass Fans\u00ae - Canada","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bigassfans.com\/ca\/support\/element\/","url":"https:\/\/bigassfans.com\/ca\/support\/element\/","name":"Element Support - Big Ass Fans\u00ae - Canada","isPartOf":{"@id":"https:\/\/bigassfans.com\/ca\/#website"},"datePublished":"2021-12-05T16:55:23+00:00","breadcrumb":{"@id":"https:\/\/bigassfans.com\/ca\/support\/element\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bigassfans.com\/ca\/support\/element\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bigassfans.com\/ca\/support\/element\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bigassfans.com\/ca\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/bigassfans.com\/ca\/support\/"},{"@type":"ListItem","position":3,"name":"Element Support"}]},{"@type":"WebSite","@id":"https:\/\/bigassfans.com\/ca\/#website","url":"https:\/\/bigassfans.com\/ca\/","name":"Big Ass Fans\u00ae - Canada","description":"We Make Big Ass Fans\u00ae","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bigassfans.com\/ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"}]}},"_links":{"self":[{"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/pages\/9024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/comments?post=9024"}],"version-history":[{"count":0,"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/pages\/9024\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/pages\/961"}],"wp:attachment":[{"href":"https:\/\/bigassfans.com\/ca\/wp-json\/wp\/v2\/media?parent=9024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}