{"id":9054,"date":"2021-11-17T19:10:37","date_gmt":"2021-11-17T19:10:37","guid":{"rendered":"http:\/\/bigassfans.wpengine.com\/?page_id=9054"},"modified":"2022-04-14T17:06:54","modified_gmt":"2022-04-14T17:06:54","slug":"aireye","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/ca\/support\/aireye\/","title":{"rendered":"Aireye Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”AirEye Support” text_orientation=”center” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(47,68,78,0.5) 0%|rgba(36,36,36,0.5) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(47,68,78,0.5)” background_color_gradient_end=”rgba(36,36,36,0.5)” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/aireye-header.jpg” background_enable_video_mp4=”off” allow_player_pause=”on” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600||on|||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600||on|||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

Documents<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” _builder_version=”4.17.0″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

AirEye (English)<\/span><\/a>
AirEye (Fran\u00e7ais)<\/span><\/a>
AirEye (Espa\u00f1ol)<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Warranties” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Directional Fans Warranty<\/span><\/a>
Directional Fans Export Warranty<\/span><\/a>
Industrial Warranty (before 2019)<\/span><\/a>
Big Ass Fans Export Warranty (before 2019)<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Videos” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Mounting: Bar Joists (Spans 8 ft or Less)<\/a>
Mounting: Bar Joists (Spans More Than 8 ft)<\/a>
Mounting: I-Beam<\/a>
Mounting: Z-Purlins<\/a>
Mounting: Solid Wood Beam<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Installation” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Fan Installation (English)<\/span><\/a>
Fan Installation (Fran\u00e7ais)<\/span><\/a>
Fan Installation (Espa\u00f1ol)<\/span><\/a>
Fan Installation (Deutsch)<\/span><\/a>
AirEye with Ion Technology (English, Fran\u00e7ais, Espa\u00f1ol, Deutsch)<\/span><\/a>
C-Channel Mount (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Ceiling Mount (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
I-Beam Mount (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Extended I-Beam Mount (English)<\/span><\/a>
Pedestal Mount (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Pedestal Mount (two-piece) (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Swivel Mount (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Wall Mount (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Safety Guidelines<\/span><\/a>
BAFCon 0\u201310 V Installation<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Automation & Multi-Fan Kit (English, Fran\u00e7ais, Espa\u00f1ol, Deutsch)<\/span><\/a>
Occupancy Sensor (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a>
Mounting Kits and Occupancy Sensor (Deutsch)<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Operations” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

Controller Operation (English, Fran\u00e7ais, Espa\u00f1ol, Deutsch)<\/span><\/a>
Fan Maintenance (English)<\/span><\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Controlling AirEye<\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”Do I operate the ion technology separately from the fan?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\n
\n

No. The\u00a0<\/span>Big Ass Fans\u2019 Clean Air System<\/span>\u00a0ionizer will operate at any point when your Big Ass fan is receiving power.<\/span><\/p>\n<\/div>\n<\/div>\n

\n
<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Trouble with Something Else<\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”What do I do if the ion generators get wet?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\n
\n

Turn the fan on immediately after the ion generators get wet to dry the generators.<\/p>\n<\/div>\n<\/div>\n

\n
<\/div>\n<\/div>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#2f444e 0%|#242424 100%” background_color_gradient_start=”#2f444e” background_color_gradient_end=”#242424″ global_module=”9145″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ make_equal=”on” module_class=”mobile-padding” _builder_version=”4.16″ _module_preset=”default” width=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

Still Need Help?<\/h3>\n

Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/phone-icon.svg” align=”center” _builder_version=”4.16″ _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

844.924.4277<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/email-icon.svg” url=”mailto:customer.support@bigassfans.com?subject=BAF%20Support” url_new_window=”on” align=”center” _builder_version=”4.16″ _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Email<\/a><\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/faq-icon.svg” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” align=”center” _builder_version=”4.16″ _dynamic_attributes=”url” _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_orientation=”center” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” global_colors_info=”{}”]<\/p>\n

FAQs<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

DocumentsAirEye (English)AirEye (Fran\u00e7ais)AirEye (Espa\u00f1ol)Directional Fans WarrantyDirectional Fans Export WarrantyIndustrial Warranty (before 2019)Big Ass Fans Export Warranty (before 2019)Mounting: Bar Joists (Spans 8 ft or Less)Mounting: Bar Joists (Spans More Than 8 ft)Mounting: I-BeamMounting: Z-PurlinsMounting: Solid Wood BeamFan Installation (English)Fan Installation (Fran\u00e7ais)Fan Installation (Espa\u00f1ol)Fan Installation (Deutsch)AirEye with Ion Technology (English, Fran\u00e7ais, Espa\u00f1ol, Deutsch)C-Channel Mount (English, Fran\u00e7ais, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":113,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9054","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAireye Support - Big Ass Fans\u00ae - 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