[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”Sidekick Support” text_orientation=”center” _builder_version=”4.13.1″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(47,68,78,0.5)” background_color_gradient_end=”rgba(36,36,36,0.5)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/sidekick-header.jpg” background_enable_video_mp4=”off” allow_player_pause=”on” button_one_text_size=”18px” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”1px” button_one_border_color=”#242424″ button_one_letter_spacing=”1px” button_one_font=”Teko|700||on|||||” button_one_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600||on|||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600||on|||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n
English<\/span> <\/a> [\/et_pb_toggle][et_pb_toggle title=”Warranties” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Directional Fans Warranty<\/span> <\/a> [\/et_pb_toggle][et_pb_toggle title=”Installation” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Fan (English, Fran\u00e7ais, Espa\u00f1ol, Deutsch)<\/span> <\/a> [\/et_pb_toggle][et_pb_toggle title=”Operations” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Fan Operation<\/span> <\/a> [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.13.1″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How do I clean my fan?” open=”on” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Unplug the fan and dust the blades and motor. To access the blades and motor, remove the front fan guard. If desired, use a gentle cleaner or degreasing agent to polish the blades. <\/span>Do not use Clorox\u00ae or other chlorine-based cleaners! This could result in the release of toxic\/fatal fumes.<\/strong>\u00a0Do not use cleansers inside the control enclosure.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.13.1″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How do I operate my Sidekick fan? ” open=”on” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Plug the power cord into a suitable receptacle when the fan is in a stationary position with the casters braked. The fan may begin to rotate upon connection to power.<\/em><\/span><\/p>\n To turn the fan on,<\/strong> turn the control knob clockwise. The LED indicator is lit when the fan is on. The indicator will flash an error code<\/a>\u00a0if there is a problem with the fan.<\/span><\/p>\n To turn the fan off,<\/strong> turn the control knob counterclockwise.<\/p>\n To increase fan speed,<\/strong>\u00a0turn the control knob clockwise.<\/p>\n To decrease fan speed,<\/strong>\u00a0turn the control knob counterclockwise.<\/p>\n To unplug the fan,<\/strong>\u00a0grasp the plug and remove it from the receptacle. Do not unplug the fan by pulling on the cord.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My fan will not start.” open=”off” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If the fan is motionless and will not start, verify the following:<\/span><\/p>\n If the fan still does not start, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.13.1″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”Why is the LED indicator on my fan blinking?” open=”on” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n This is indicating a fault code. Big Ass Fans have built-in checks that look for both internal and external faults.<\/p>\n If the fan currently has a fault, the LED indicator will blink a set number of times, then pause for four seconds. The number of times the indicator flashes before pausing indicates the fault. View the full list of fault codes<\/a>.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.13.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_start=”#2f444e” background_color_gradient_end=”#242424″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}” global_module=”9145″ theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ make_equal=”on” module_class=”mobile-padding” _builder_version=”4.14.2″ _module_preset=”default” width=”100%” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.12.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” background_layout=”dark” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/phone-icon.svg” align=”center” _builder_version=”4.14.5″ _module_preset=”default” height=”32px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/email-icon.svg” url=”mailto:customer.support@bigassfans.com?subject=BAF%20Support” url_new_window=”on” align=”center” _builder_version=”4.14.5″ _module_preset=”default” height=”32px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.14.5″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/faq-icon.svg” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” align=”center” _builder_version=”4.14.5″ _dynamic_attributes=”url” _module_preset=”default” height=”32px” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.13.1″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_orientation=”center” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" DocumentsEnglish Fran\u00e7ais Espa\u00f1ol Directional Fans Warranty Directional Fans Export Warranty Fan (English, Fran\u00e7ais, Espa\u00f1ol, Deutsch) Safety Guidelines Fan Operation LED Error Codes FAQsAbout Sidekick Unplug the fan and dust the blades and motor. To access the blades and motor, remove the front fan guard. If desired, use a gentle cleaner or degreasing agent to polish […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":86,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9078","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
Fran\u00e7ais<\/span> <\/a>
Espa\u00f1ol<\/span> <\/a><\/p>\n
Directional Fans Export Warranty<\/span> <\/a><\/p>\n
Safety Guidelines<\/span> <\/a><\/p>\n
LED Error Codes<\/span> <\/a><\/p>\nFAQs<\/h2>\n
About Sidekick<\/h3>\n
Controlling Sidekick<\/h3>\n
\n
Trouble with Something Else<\/h3>\n
Still Need Help?<\/h3>\n
888.555.1212<\/h4>\n
Email<\/a><\/h4>\n
FAQs<\/h4>\n