[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”Airgo Support” text_orientation=”center” _builder_version=”4.16″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(47,68,78,0.5) 0%|rgba(36,36,36,0.5) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(47,68,78,0.5)” background_color_gradient_end=”rgba(36,36,36,0.5)” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/airgo-header.jpg” background_enable_video_mp4=”off” allow_player_pause=”on” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600||on|||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600||on|||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” _builder_version=”4.17.0″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
AirGo (English)<\/span><\/a> [\/et_pb_toggle][et_pb_toggle title=”Warranties” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Directional Fans Warranty<\/span><\/a> [\/et_pb_toggle][et_pb_toggle title=”Installation” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Fan (English, Fran\u00e7ais, Espa\u00f1ol)<\/span><\/a> [\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n All Terrain<\/span><\/a> [\/et_pb_toggle][et_pb_toggle title=”Operations” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Fan Operation<\/span><\/a> [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How do I clean my fan?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Unplug the fan and dust the airfoils and motor. To access the airfoils and motor, remove the upper section of the fan cage. If desired, use a gentle cleaner or degreasing agent to polish the airfoils.\u00a0<\/span>Do not use Clorox\u00ae or other chlorine-based cleaners! This could result in the release of toxic\/fatal fumes.<\/strong>\u00a0Do not use cleansers inside the control enclosure.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know if I have an AirGo 2.0 or an AirGo 1.0?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The most obvious visible difference between an AirGo 2.0 and an AirGo 1.0 is the method of control.\u00a0 An AirGo 1.0 has a large shoe-box-shaped control with a red disconnect switch and buttons to control on\/off and speed.\u00a0 The AirGo 2.0 has a larger square box with a singular knob for both on\/off and speed.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”Do I operate the ion technology separately from the fan?” open=”on” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n No. The\u00a0<\/span>Big Ass Fans\u2019 Clean Air System<\/span>\u00a0ionizer will operate at any point when your Big Ass fan is receiving power.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I operate my AirGo 2.0 fan?” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n Plug the power cord into a suitable receptacle when the fan is in a stationary position with the casters locked and braked.\u00a0The fan may begin to rotate upon connection to power.<\/em><\/span><\/p>\n To turn the fan on and off,<\/strong>\u00a0press the control knob. The LED indicator is lit when the fan is on. The indicator will flash\u00a0an\u00a0error code<\/a>\u00a0if there is a problem with the fan.<\/span><\/p>\n To increase fan speed,<\/strong>\u00a0<\/span>turn the control knob clockwise.<\/p>\n To decrease fan speed,<\/strong>\u00a0<\/span>turn the control knob counterclockwise.<\/p>\n To unplug the fan,<\/strong>\u00a0<\/span>grasp the plug and remove it from the receptacle. Do not unplug the fan by pulling on the cord.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I operate the AirGo Misting System?” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n Water supply requirements:\u00a0<\/strong>15\u201360 PSI, 140\u00b0F (60\u00b0C) max<\/span><\/p>\n Do not operate the misting pump without the filter. To operate the AirGo Misting System:<\/strong><\/p>\n To stop misting,<\/strong>\u00a0flip the Power switch to OFF and turn off the water source.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I operate my AirGo 1.0 fan?” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n To turn on the fan<\/strong>, press \u201cRun.\u201d<\/p>\n To stop the fan<\/strong>, press \u201cStop.\u201d<\/p>\n To adjust the speed of the fan<\/strong>, use the up and down arrow buttons.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My fan will not start.” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n If the fan is rotating slower than 10 RPM, the airfoils must stop moving before the motor will turn on. Wait for the airfoils to stop moving. If the fan is motionless and will not start, verify the following:<\/span><\/p>\n If the fan still does not start, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” toggle_font=”|||on|||||” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”What do I do if the ion generators get wet?” open=”on” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Turn the fan on immediately after the ion generators get wet to dry the generators.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is the LED indicator on my fan blinking?” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n This is indicating a fault code. Big Ass Fans have built-in checks that look for both internal and external faults.<\/p>\n If the fan currently has a fault, the LED indicator will blink a set number of times, then pause for four seconds. The number of times the indicator flashes before pausing indicates the fault.\u00a0<\/span>View the full list of fault codes<\/a>.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”A popping noise is coming from my fan.” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n Airfoil noise occurs when airfoils are not tightened to the specified torque. Disconnect the fan from power and disassemble the cage. Tighten the airfoil hardware to\u00a0<\/span>29 ft\u00b7lb (39.3 N\u00b7m)<\/strong>. Replace the cage before connecting the fan to power. If popping still occurs, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I replace a fuse on my fan?” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n To replace a fuse:<\/p>\n Suitable fuse replacements:<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The misting pump does not work.” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n Water pressure or the power supply may not be adequate.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The misting nozzles are not working properly.” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n The nozzles may be clogged or the water pressure may not be adequate.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The water from the misting system has a musty odor.” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n If the misting system has not been used for a long period of time, water left in the system may produce a musty odor.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is the AirGo 1.0 keypad showing \u201cOU\u201d or some other code?” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}” open=”off”]<\/p>\n This is most likely a fault code. Big Ass Fans have built-in checks that look for both internal and external faults.<\/p>\n If your keypad reads \u201cOU\u201d<\/strong>, this means that the fan received a power spike from your building\u2019s power.<\/p>\n Regardless of the fault code, press the red \u201cStop\u201d button to clear it.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#2f444e 0%|#242424 100%” background_color_gradient_start=”#2f444e” background_color_gradient_end=”#242424″ global_module=”9145″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ make_equal=”on” module_class=”mobile-padding” _builder_version=”4.16″ _module_preset=”default” width=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” background_layout=”dark” global_colors_info=”{}”]<\/p>\n Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/phone-icon.svg” align=”center” _builder_version=”4.16″ _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/email-icon.svg” url=”mailto:customer.support@bigassfans.com?subject=BAF%20Support” url_new_window=”on” align=”center” _builder_version=”4.16″ _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/faq-icon.svg” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” align=”center” _builder_version=”4.16″ _dynamic_attributes=”url” _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_orientation=”center” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" DocumentsAirGo (English)AirGo (Fran\u00e7ais)AirGo (Espa\u00f1ol)Directional Fans WarrantyDirectional Fans Export WarrantyCommercial Warranty (before 2019)Industrial Warranty (before 2019)Big Ass Fans Export Warranty (before 2019)Fan (English, Fran\u00e7ais, Espa\u00f1ol)Safety GuidelinesAll TerrainMisting SystemFan OperationMisting System OperationMisting System MaintenanceLED Error CodesFAQsAbout AirGo Unplug the fan and dust the airfoils and motor. To access the airfoils and motor, remove the upper section of […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":110,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9154","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
AirGo (Fran\u00e7ais)<\/span><\/a>
AirGo (Espa\u00f1ol)<\/span><\/a><\/p>\n
Directional Fans Export Warranty<\/span><\/a>
Commercial Warranty (before 2019)<\/span><\/a>
Industrial Warranty (before 2019)<\/span><\/a>
Big Ass Fans Export Warranty (before 2019)<\/span><\/a><\/p>\n
Safety Guidelines<\/span><\/a><\/p>\n
Misting System<\/span><\/a><\/p>\n
Misting System Operation<\/span><\/a>
Misting System Maintenance<\/span><\/a>
LED Error Codes<\/span><\/a><\/p>\nFAQs<\/h2>\n
About AirGo<\/h3>\n
Controlling AirGo<\/h3>\n
<\/em>Do not plug the fan into an outlet on the misting pump.<\/em><\/p>\n\n
<\/span><\/p>\n\n
Trouble with Something Else<\/h3>\n
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Still Need Help?<\/h3>\n
844.924.4277<\/h4>\n
Email<\/a><\/h4>\n
FAQs<\/h4>\n