[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”e-Series Support” text_orientation=”center” _builder_version=”4.13.1″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_start=”rgba(47,68,78,0.5)” background_color_gradient_end=”rgba(36,36,36,0.5)” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/e-series-header.jpg” background_enable_video_mp4=”off” allow_player_pause=”on” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px” box_shadow_vertical_button_one_tablet=”0px” box_shadow_blur_button_one_tablet=”40px” box_shadow_spread_button_one_tablet=”0px” box_shadow_horizontal_button_two_tablet=”0px” box_shadow_vertical_button_two_tablet=”0px” box_shadow_blur_button_two_tablet=”40px” box_shadow_spread_button_two_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600||on|||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600||on|||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” _builder_version=”4.13.1″ _module_preset=”default” body_font=”||||||||” body_link_font=”||||on|||#ca9c39|” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n
E Series<\/span> <\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Warranties” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Overhead Fans Warranty<\/span> <\/a> [\/et_pb_toggle][et_pb_toggle title=”Installation” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Fan<\/span> <\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n Guy Wires<\/span> <\/a> [\/et_pb_toggle][et_pb_toggle title=”Operations” _builder_version=”4.13.1″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n LED Error Codes<\/span> <\/a><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.12.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.14.4″ _module_preset=”default” toggle_font=”|||on|||||” body_link_font=”||||on|||#ca9c39|” text_orientation=”left” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How do I operate my fan with the wired wall controller?” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n To start the fan<\/b>, turn the control knob clockwise.<\/p>\n Note: When the fan is turned on, the LED indicator at the top of the controller is lit. The LED will flash an error code if there is a problem with the fan. Click here for more information on LED error codes.<\/a><\/em><\/p>\n To stop the fan<\/b>, turn the control knob counterclockwise.<\/p>\n To increase fan speed<\/b>, turn the control knob clockwise.<\/p>\n To decrease fan speed<\/b>, turn the control knob counterclockwise.<\/p>\n Note: The fan may take 30\u201360 seconds to start rotating after it is turned on. It is normal to see \u201ccogging\u201d (abrupt direction changes) as the fan positions itself relative to the motor stator.<\/i><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My fan will not start.” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Verify the following:<\/span><\/p>\n If the fan still does not start, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I reverse my fan?” open=”off” _builder_version=”4.14.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Big Ass Fans recommends operating the fan in the forward (FWD) direction. The fan should be rotating counterclockwise when viewed from below. Click here for more information.<\/a><\/span><\/p>\n To reverse the direction of the fan:<\/strong><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.13.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.14.4″ _module_preset=”default” toggle_font=”|||on|||||” body_link_font=”||||on|||#ca9c39|” border_width_top=”2px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#ffc425″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”Why is the LED indicator on my fan blinking?” open=”on” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n This is indicating a fault code. Big Ass Fans have built-in checks that look for both internal and external faults.<\/p>\n If the fan currently has a fault, the LED indicators on both the controller and the fan\u2019s extension tube will blink a set number of times, then pause for four seconds. The number of times the indicator flashes before pausing indicates the fault. \u00a0For example, seven flashes indicates that the fan is tied into a fire alarm system that has been set off. View the full list of fault codes.<\/a><\/p>\n To clear a fault code,<\/b> turn off power to the fan at the circuit breaker for a minimum of five minutes. \u00a0After five minutes, turn the power back on and run your fan.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I replace a fuse on my fan?” _builder_version=”4.14.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n To replace a fuse:<\/strong><\/p>\n Suitable fuse replacements:<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My fan moves back and forth before it starts spinning.” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n When the fan begins to run, it goes through a startup sequence. The fan will take between 30 and 60 seconds to start rotating once it has been turned on. It is normal to see \u201ccogging\u201d (abrupt direction changes) during startup as the fan positions itself relative to the motor stator.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”A popping noise is coming from my fan.” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Airfoil noise occurs when airfoils are not tightened to the specified torque. Disconnect the fan from power, and then tighten the airfoil hardware to <\/span>29 ft\u00b7lb (39.3 N\u00b7m)<\/strong>.<\/span> Note: If the <\/em>hardware is stainless steel, tighten the airfoil hardware to 10 ft\u00b7lb (13.6 N\u00b7m)<\/strong><\/em>. If popping still occurs, verify that the airfoils are not contacting each other. If they are, contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”My fan wobbles during operation.” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.13.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_start=”#2f444e” background_color_gradient_end=”#242424″ global_module=”9145″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ make_equal=”on” module_class=”mobile-padding” _builder_version=”4.14.2″ _module_preset=”default” width=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.12.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.0″ _module_preset=”default” text_font=”Lato||||||||” text_line_height=”1.25em” header_font=”Teko|600|||||||” header_font_size=”56px” header_letter_spacing=”1px” header_2_font=”Teko|600|||||||” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font=”Teko|600|||||||” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font=”Teko|500|||||||” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_font=”Teko|500|||||||” header_5_letter_spacing=”1px” header_6_font=”Teko||||||||” header_6_font_size=”12px” header_6_letter_spacing=”1px” background_layout=”dark” global_colors_info=”{}”]<\/p>\n Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/phone-icon.svg” align=”center” _builder_version=”4.14.5″ _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.14.7″ _module_preset=”default” text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/email-icon.svg” url=”mailto:customer.support@bigassfans.com?subject=BAF%20Support” url_new_window=”on” align=”center” _builder_version=”4.14.5″ _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.14.5″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.14.2″ _module_preset=”default” custom_css_main_element=”margin:auto;” global_colors_info=”{}”][et_pb_image src=”https:\/\/bigassfans.com\/ca\/wp-content\/uploads\/sites\/11\/2022\/01\/faq-icon.svg” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” align=”center” _builder_version=”4.14.5″ _dynamic_attributes=”url” _module_preset=”default” height=”32px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.13.1″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_orientation=”center” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" DocumentsE Series Overhead Fans Warranty Warranty (before 2019) Fan Guy Wires Guy Wires for Z-Purlins LED Error Codes FAQsControlling e-Series To start the fan, turn the control knob clockwise. Note: When the fan is turned on, the LED indicator at the top of the controller is lit. The LED will flash an error code if […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":103,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9325","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
Warranty (before 2019)<\/span> <\/a><\/p>\n
Guy Wires for Z-Purlins<\/span> <\/a><\/p>\nFAQs<\/h2>\n
Controlling e-Series<\/h3>\n
\n
\n
\n
Trouble with Something Else<\/h3>\n
\n
\n
\n
Still Need Help?<\/h3>\n
844.924.4277<\/h4>\n
Email<\/a><\/h4>\n
FAQs<\/h4>\n