{"id":9662,"date":"2021-11-23T15:02:11","date_gmt":"2021-11-23T15:02:11","guid":{"rendered":"https:\/\/bigassfans.wpengine.com\/?page_id=9662"},"modified":"2021-11-23T15:02:11","modified_gmt":"2021-11-23T15:02:11","slug":"i6","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/ca\/support\/i6\/","title":{"rendered":"i6 Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;i6 Support&#8221; text_orientation=&#8221;center&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|||||on|||&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(47,68,78,0.5)&#8221; background_color_gradient_end=&#8221;rgba(36,36,36,0.5)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/i6-header.jpg&#8221; background_enable_video_mp4=&#8221;off&#8221; allow_player_pause=&#8221;on&#8221; button_one_text_size=&#8221;18px&#8221; button_one_text_color=&#8221;#242424&#8243; button_one_bg_color=&#8221;#ffc425&#8243; button_one_border_width=&#8221;1px&#8221; button_one_border_color=&#8221;#242424&#8243; button_one_letter_spacing=&#8221;1px&#8221; button_one_font=&#8221;Teko|700||on|||||&#8221; button_one_use_icon=&#8221;off&#8221; vertical_offset_tablet=&#8221;0&#8243; horizontal_offset_tablet=&#8221;0&#8243; z_index_tablet=&#8221;0&#8243; title_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; title_text_shadow_vertical_length_tablet=&#8221;0px&#8221; title_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_text_shadow_blur_strength_tablet=&#8221;1px&#8221; subhead_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; subhead_text_shadow_vertical_length_tablet=&#8221;0px&#8221; subhead_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; content_quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; content_quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; content_quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; button_one_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; button_one_text_shadow_vertical_length_tablet=&#8221;0px&#8221; button_one_text_shadow_blur_strength_tablet=&#8221;1px&#8221; button_two_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; button_two_text_shadow_vertical_length_tablet=&#8221;0px&#8221; button_two_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; box_shadow_horizontal_image_tablet=&#8221;0px&#8221; box_shadow_vertical_image_tablet=&#8221;0px&#8221; box_shadow_blur_image_tablet=&#8221;40px&#8221; box_shadow_spread_image_tablet=&#8221;0px&#8221; box_shadow_horizontal_button_one_tablet=&#8221;0px&#8221; box_shadow_vertical_button_one_tablet=&#8221;0px&#8221; box_shadow_blur_button_one_tablet=&#8221;40px&#8221; box_shadow_spread_button_one_tablet=&#8221;0px&#8221; box_shadow_horizontal_button_two_tablet=&#8221;0px&#8221; box_shadow_vertical_button_two_tablet=&#8221;0px&#8221; box_shadow_blur_button_two_tablet=&#8221;40px&#8221; box_shadow_spread_button_two_tablet=&#8221;0px&#8221; text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_shadow_blur_strength_tablet=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600||on|||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600||on|||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">Documents<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Tech Specs&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/cutsheet-i6.pdf\" target=\"_blank\" rel=\"noopener\"><span>English<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/cutsheet-i6-fr.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fran\u00e7ais<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/cutsheet-i6-es.pdf\" target=\"_blank\" rel=\"noopener\"><span>Espa\u00f1ol<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/cutsheet-i6-light.pdf\" target=\"_blank\" rel=\"noopener\"><span>Light Kit<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/cutsheet-i6-light-fr.pdf\" target=\"_blank\" rel=\"noopener\"><span>Light Kit (Fran\u00e7ais)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/cutsheet-i6-light-es.pdf\" target=\"_blank\" rel=\"noopener\"><span>Light Kit (Espa\u00f1ol)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/common\/cutsheet-res-wall-control.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wall Control<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/common\/cutsheet-res-wall-control-fr.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wall Control (Fran\u00e7ais)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/common\/cutsheet-res-wall-control-es.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wall Control (Espa\u00f1ol)<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Warranties&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/warranty\/warranty-baf-overhead-sm.pdf\" target=\"_blank\" rel=\"noopener\"><span>Small Overhead Fans Warranty<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/warranty\/warranty-baf-overhead-sm-export.pdf\" target=\"_blank\" rel=\"noopener\"><span>Small Overhead Fans Export Warranty<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Videos&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/support\/video\/i6-light-color-shifting\/\">i6 Light Color Shifting<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Installation&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-install-guide.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fan (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-bt-remote-mounting.pdf\" target=\"_blank\" rel=\"noopener\"><span>Bluetooth Remote Mounting<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Kits &amp; Accessories&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-light-kit.pdf\" target=\"_blank\" rel=\"noopener\"><span>Light Kit<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/common\/baf-res-wall-control-install-guide.pdf\" target=\"_blank\" rel=\"noopener\"><span>Wall Control<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-guy-wire-kit.pdf\" target=\"_blank\" rel=\"noopener\"><span>Guy Wire Kit<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/accessories\/baf-small-overhead-fire-relay-instructions.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fire Relay Kit<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/accessories\/baf-small-overhead-fire-relay-wiring.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fire Relay Diagram<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Operation&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-quick-setup-guide.pdf\" target=\"_blank\" rel=\"noopener\"><span>Quick Setup Guide<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-ir-remote-user-instructions.pdf\" target=\"_blank\" rel=\"noopener\"><span>IR Remote Operation<\/span> <\/a><br \/><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-fan-maintenance.pdf\" target=\"_blank\" rel=\"noopener\"><span>Fan Maintenance<\/span> <\/a><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.12.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600|||||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600|||||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">FAQs<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Getting Connected<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I set up the Big Ass Fans app?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<h2><span>BEFORE SETTING UP THE APP<\/span><\/h2>\n<ol>\n<li><span>Obtain your Wi-Fi router SSID (network name) and password.<\/span><\/li>\n<li><span>Install and test your fan. Make sure your fan is receiving power. Use the provided remote to test fan and light (if applicable) functionality. See the installation guide for instructions on installing your fan.<\/span><\/li>\n<\/ol>\n<h2><span>SETTING UP YOUR APP<\/span><\/h2>\n<ol>\n<li><span>Download the Big Ass Fans app <\/span><span>to your <\/span><a href=\"https:\/\/apps.apple.com\/us\/app\/i6-by-baf\/id1472272574\" target=\"_blank\" rel=\"noopener\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.baf.i6&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Android<\/a><span> device.<\/span><\/li>\n<li><span>Open the app.<\/span>\n<ul>\n<li><span>If this is your first time using the app, create a Big Ass Fans mobile app account.<\/span><\/li>\n<li><span>If you already have a Big Ass Fans or Haiku account, sign in.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span>On the <\/span><em><span>Let\u2019s Set Up Your Fan<\/span><\/em><span> screen, tap <\/span><b>Get Started<\/b><span>.<\/span><\/li>\n<li><span>Make sure your fan is installed and powered on, and then tap <\/span><b>Next<\/b><span>.<\/span><\/li>\n<li><span>On the <\/span><i><span>Choose a Fan<\/span><\/i><span> screen, select the fan you would like to set up.<\/span>\n<ul>\n<li><span>If you have more than one fan and aren\u2019t sure which is which in the list, tap an <\/span><i><span>Identify<\/span><\/i><span> icon to find the one you want to set up.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span>On the <\/span><i><span>Connect Fan to Wi-Fi <\/span><\/i><span>screen, select the Wi-Fi network you want your fan to join.<\/span><\/li>\n<li><span>Enter your Wi-Fi password and tap <\/span><b>Next. <\/b><span>When the fan successfully joins your network, you will see a <\/span><i><span>Connected to Network!<\/span><\/i><span> message.<\/span><\/li>\n<li><span>If a message appears stating that your fan failed to join the network, see <\/span><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/my-fan-failed-to-join-my-wi-fi-network\/\" target=\"_blank\" rel=\"noopener\"><i>My fan failed to join my Wi-Fi network<\/i><\/a><span> for further assistance.<\/span><\/li>\n<li><span>Tap <\/span><i><span>Add Another Fan<\/span><\/i><span> to connect more fans to your home network. <\/span>Tap <i>Finished<\/i> if you don\u2019t have any more fans to connect right now.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I connect a Bluetooth remote to my fan?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h2><span>CONNECTING A NEW (NEVER USED) REMOTE<\/span><\/h2>\n<ol>\n<li><span>Install the fan and make sure power is on at the breaker or wall switch.<\/span><\/li>\n<li><span>Remove the clear plastic tab from the remote\u2019s battery cover.<\/span><\/li>\n<li><span>Hold the remote close to the fan you want it to control and press any button.<\/span><\/li>\n<li><span>The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.<\/span><\/li>\n<\/ol>\n<h2><span>CONNECTING AN EXISTING REMOTE TO A NEW FAN<\/span><\/h2>\n<ol>\n<li><span>Install the fan and make sure power is on at the breaker or wall switch.<\/span><\/li>\n<li><span>Hold the remote close to the fan you want it to control.<\/span><\/li>\n<li><span>Press and hold the fan power and \u2013 (minus) buttons on the remote until the LEDs to the left of the fan power button begin blinking (this will clear all previous pairings).<\/span><\/li>\n<li><span>Press any button.<\/span><\/li>\n<li><span>The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.<\/span><\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I disconnect a Bluetooth remote from my fan?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>To reset a Bluetooth remote and erase all previous connections, press and hold the fan power and \u2013 (minus) buttons on the remote until the LEDs to the left of the fan power button begin blinking.<\/span><\/p>\n<p><i><span>Note: The next time a button is pressed on the remote within range of a fan, it will automatically pair with that fan.<\/span><\/i><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I connect my fan to my Big Ass Fans account?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>To pair your fan with third-party devices like Amazon Echo and the Google Assistant, the fan must be connected to your Big Ass Fans mobile app account.<\/span><\/p>\n<h2><span>CONNECTING A FAN TO YOUR BIG ASS FANS ACCOUNT<\/span><\/h2>\n<p><span>To connect a fan to your Big Ass Fans account, the fan must be connected to the app and your home Wi-Fi network. Your mobile device must also be connected to your home Wi-Fi network, and you must be signed in to your Big Ass Fans account. See <\/span><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-set-up-the-i6-by-baf-app\/\" target=\"_blank\" rel=\"noopener\"><i>How do I set up the Big Ass Fans app?<\/i><\/a><span> for instructions.<\/span><\/p>\n<ol>\n<li><span>In the Big Ass Fans app, tap <\/span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and <span>then tap your name\/email address at the top of the menu.<\/span><\/li>\n<li><span>Tap <\/span><b>Manage Products<\/b><span>, and then under the <\/span><i><span>Other Products<\/span><\/i><span> heading, select the fan you would like to connect to your Big Ass Fans account.<\/span><\/li>\n<li><span>Tap <\/span><b>Add To My Account<\/b><span> to connect the fan to your account.<\/span><\/li>\n<\/ol>\n<h2><span>REMOVING A FAN FROM YOUR BIG ASS FANS ACCOUNT<\/span><\/h2>\n<ol>\n<li><span>In the Big Ass Fans app, tap <\/span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and <span>then tap your name\/email address at the top of the menu.<\/span><\/li>\n<li><span>Tap <\/span><b>Manage Products<\/b><span>, and then <\/span><span>under the <\/span><i><span>My Products<\/span><\/i><span> heading, <\/span>select the fan you would like to remove from your Big Ass Fans account.<\/li>\n<li>Tap <b>Remove From Account<\/b> to disconnect the fan from your account.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I reset my fan\u2019s settings?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><i><span>Note: A reset will erase all settings, including product names and Wi-Fi network connections.<\/span><\/i><\/p>\n<h2>RESET USING THE REMOTE<\/h2>\n<ol>\n<li><span>Press and hold the fan power button on the remote for 5 seconds until the LEDs start blinking and the fan beeps.<br \/><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-6875\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/fanbutton.png\" alt=\"\" width=\"240\" height=\"310\" \/><br \/><\/span><span><br \/><\/span><\/li>\n<li><span>Press the fan \u2013 (minus) button on the remote. The fan will beep, and its LED indicator will blink slowly for a few moments. <\/span><span>When the LED indicator blinks green, the factory reset is complete.<\/span><span><br \/><\/span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-6876\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/minusbutton.png\" alt=\"\" width=\"240\" height=\"310\" \/><\/li>\n<\/ol>\n<p><span>To reconnect the fan to the Big Ass Fans app, tap <\/span><b>Add a Product<\/b><span> in the app menu <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>.<\/span><\/p>\n<h2>RESET WITHOUT THE REMOTE<\/h2>\n<ol>\n<li><span>Locate the fan\u2019s wall switch or circuit breaker.<\/span><\/li>\n<li><span>Flip the switch\/breaker off and wait about 5 seconds.<\/span><\/li>\n<li><span>Flip the switch\/breaker on and wait for 5 more seconds.\u00a0<\/span><\/li>\n<li><span>Repeat this off\/on process 3 more times (for a total of 4 times).<\/span><\/li>\n<li><span>The reset is complete when the fan\u2019s LED indicator turns green.<\/span><\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I don\u2019t see my fan in the Big Ass Fans app.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><span>Check your mobile device\u2019s Wi-Fi setting to make sure it\u2019s connected to the same Wi-Fi network as your fan. If not, you won\u2019t see your fan in the app.<\/span><\/li>\n<li><span>If you have not connected your fan to the app, see <\/span><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-set-up-the-i6-by-baf-app\/\" target=\"_blank\" rel=\"noopener\"><i>How do I set up the Big Ass Fans app?<\/i><\/a><\/li>\n<\/ul>\n<ul>\n<li><span>If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:<\/span>\n<ul>\n<li><span>Soft reset: On the remote, hold the power button for 5 seconds. When the white indicator LED illuminates, release the power button.<\/span><\/li>\n<li><span>Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.<\/span><\/li>\n<li>Network reset: See <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-i6-fans-settings\/\" target=\"_blank\" rel=\"noopener\"><i>How do I reset my fan\u2019s settings?<\/i><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I\u2019m trying to connect my fan to my Wi-Fi network, but I don\u2019t see my network in the Big Ass Fans app.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li><span>Make sure your network is password protected.*\u00a0<\/span><\/li>\n<li><span>Make sure your network is compatible with 802.11 b\/g\/n. To confirm your network is compatible with 802.11 b\/g\/n, check your router settings or contact your router manufacturer.<\/span><\/li>\n<\/ul>\n<p><span>*WEP and open networks are not supported.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I don\u2019t see my fan\u2019s light in the app.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>If the light kit was installed while power to the fan was on, your fan and the app may not recognize the light properly. <\/span><span>To resolve the issue, turn off power to the fan for 30 seconds using the circuit breaker or the wall switch. Restore power to the fan and attempt to control the light again.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I have a new router, or my Wi-Fi network name or password has changed, and now I can\u2019t control my fan.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won\u2019t be able to communicate with your router. To get them working together again, try the following:<\/p>\n<ol>\n<li><span>Reset your fan\u2019s settings using the instructions <\/span><span><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-fans-network-settings\" target=\"_blank\" rel=\"noopener\">here<\/a> <\/span><span>(Haiku fans) or<\/span><span> <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-i6-fans-settings\/\" target=\"_blank\" rel=\"noopener\">here<\/a> <\/span><span>(es6 and i6 fans).<\/span><\/li>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap<b> Add a Product<\/b>.<\/li>\n<li><span>Follow the on-screen prompts to connect your fan\u00a0to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password.\u00a0<\/span>For a more detailed look at the setup process, see the instructions <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-control-my-fan-with-my-smartphone-or-tablet\" target=\"_blank\" rel=\"noopener\">here<\/a> (Haiku fans) or <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-control-my-i6-fan-with-my-smartphone-or-tablet\/\" target=\"_blank\" rel=\"noopener\">here<\/a> (es6 and i6 fans).<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan failed to join my Wi-Fi network.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (\u201c) will not work with Big Ass fans.<\/li>\n<li>Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.<\/li>\n<li>Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.<\/li>\n<\/ul>\n<p>If you have verified these conditions, but your fan still won\u2019t connect to your network, reset your fan\u2019s settings using the instructions\u00a0<a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-fans-network-settings\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0(Haiku fans) or\u00a0<a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-i6-fans-settings\/\" target=\"_blank\" rel=\"noopener\">here<\/a> (es6 and i6 fans).<\/p>\n<ul>\n<li>After you\u2019ve reset the fan\u2019s settings, connect your mobile device to your home Wi-Fi network. In the app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Add a Product.<\/b><\/li>\n<li>Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>About i6<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What type of ceiling outlet box should I use to hang my i6 fan?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>We recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support of <\/span><strong>70 lb (31.8 kg) or less<\/strong><span>. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I have a product that\u2019s similar to this one, but I can\u2019t seem to find the warranty. What should I do?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>We\u2019re here to help! Please contact Customer Service to discuss any warranty questions you might have.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Controlling i6<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I control my fan with my smartphone or tablet?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<ol>\n<li><span>Download the <\/span>Big Ass Fans<span>\u00a0app to your <\/span><a href=\"https:\/\/apps.apple.com\/us\/app\/i6-by-baf\/id1472272574\" target=\"_blank\" rel=\"noopener\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.baf.i6&amp;hl=en\" target=\"_blank\" rel=\"noopener\">Android<\/a><span> device.<\/span><\/li>\n<li><span>Open the app.<\/span>\n<ul>\n<li><span>If this is your first time using the app, create a Big Ass Fans mobile app account.<\/span><\/li>\n<li><span>If you already have a Big Ass Fans or Haiku account, sign in, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and tap <strong>Add a Product<\/strong>.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span>On the <\/span><em><span>Let\u2019s Set Up Your Fan<\/span><\/em><span> screen, tap <\/span><b>Get Started<\/b><span>.<\/span><\/li>\n<li><span>Make sure your fan is installed and powered on, and then tap <\/span><b>Next<\/b><span>.<\/span><\/li>\n<li><span>On the <\/span><i><span>Choose a Fan<\/span><\/i><span> screen, select the fan you would like to set up.<\/span>\n<ul>\n<li><span>If you have more than one fan and aren\u2019t sure which is which in the list, tap an <\/span><i><span>Identify<\/span><\/i><span> icon to find the one you want to set up.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span>On the <\/span><i><span>Connect Fan to Wi-Fi <\/span><\/i><span>screen, select the Wi-Fi network you want your fan to join.<\/span><\/li>\n<li><span>Enter your Wi-Fi password and tap <\/span><b>Next. <\/b><span>When the fan successfully joins your network, you will see a <\/span><i><span>Connected to Network!<\/span><\/i><span> message.<\/span><\/li>\n<li><span>If a message appears stating that your fan failed to join the network, see <\/span><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/my-fan-failed-to-join-my-wi-fi-network\/\" target=\"_blank\" rel=\"noopener\"><i>My fan failed to join my Wi-Fi network<\/i><\/a><span> for further assistance.<\/span><\/li>\n<li><span>Tap <\/span><i><span>Add Another Fan<\/span><\/i><span> to connect more fans to your home network. <\/span>Tap <i>Finished<\/i> if you don\u2019t have any more fans to connect right now.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I get my i6 fan to work automatically?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>i6 fans can be set to work automatically by enabling Auto Comfort, motion sensors, and\/or smart thermostat integrations in the Big Ass Fans app, then turning on Auto.<\/p>\n<h2><span>ENABLING THE MOTION SENSOR FOR THE FAN<\/span><\/h2>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Fan<\/span><\/i><span> tab is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Fan Auto<\/b><span>, and then tap <\/span><b>Motion<\/b><span>.<\/span><\/li>\n<li><span>If you want the fan to turn on when motion is detected and off when no motion is detected, toggle <\/span><em>Motion Sense<\/em><span> to enable it.<\/span><\/li>\n<li><span>Tap <\/span><b>Motion Timeout,<\/b><span> and then select how long the fan should stay on after motion is no longer detected. The minimum setting is one minute.<\/span><\/li>\n<li><span>Turn on Fan Auto from your Bluetooth remote or in the app. Your fan will now turn on when you\u2019re in the room and off when you\u2019re not.<\/span><\/li>\n<\/ol>\n<h2><span>ENABLING THE MOTION SENSOR FOR THE LIGHT<\/span><\/h2>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Light<\/span><\/i><span> tab is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Light Auto<\/b><span>, and then tap <\/span><b>Motion<\/b><span>.<\/span><\/li>\n<li><span>If you want the light to turn on when motion is detected and off when no motion is detected, toggle <\/span><em>Motion Sense<\/em><span> to enable it.<\/span><\/li>\n<li><span>Tap <\/span><b>Motion Timeout,<\/b><span> and then select how long the light should stay on after motion is no longer detected. The minimum setting is one minute.<\/span><\/li>\n<li><span>Turn on Light Auto from your Bluetooth remote or in the app. Your light will now turn on when you\u2019re in the room and off when you\u2019re not.<\/span><\/li>\n<\/ol>\n<h2><span>DISABLING THE MOTION SENSOR<\/span><\/h2>\n<p><i><span>Note: To pause Motion, simply turn Fan Auto or Light Auto off from the Bluetooth remote or in the Big Ass Fans app. When you\u2019re ready to re-enable Motion, just turn Auto back on.*<\/span><\/i><\/p>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Fan<\/span><\/i><span> or <\/span><i><span>Light<\/span><\/i><span> tab (depending on which you want to disable) is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Fan Auto<\/b><span> or <\/span><b>Light Auto<\/b><span>, and then tap <\/span><b>Motion<\/b><span>.<\/span><\/li>\n<li><span>Toggle <\/span><em>Motion Sense<\/em><span> to disable it. <\/span><span>The fan or light will stop detecting your presence in the room and will no longer respond to motion.<\/span><\/li>\n<\/ol>\n<p><i><span>* Turning Auto off will disable all Auto features (e.g. thermostat integration).<\/span><\/i><\/p>\n<h2><span>ENABLING AUTO COMFORT<\/span><\/h2>\n<p><span>Auto Comfort automatically adjusts the fan speed based on the temperature and humidity in your room. Just set your ideal temperature and let your fan do the rest.<\/span><\/p>\n<p><i><span>Note: The temperature sensor is located inside the i6 Bluetooth remote. Make sure the remote is in the room with the fan when using Auto Comfort.<\/span><\/i><\/p>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Fan<\/span><\/i><span> tab is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Fan Auto<\/b><span>, and then tap <\/span><b>Comfort<\/b><span>.<\/span><\/li>\n<li><span>Toggle <\/span><em>Auto Comfort<\/em><span> to enable it.<\/span><\/li>\n<li><span>Select your ideal temperature.<\/span>\n<ul>\n<li><span>This temperature reflects your ideal comfort level. When you enable Auto Comfort, your fan will analyze ambient temperature and humidity, adjusting its speed automatically to keep you comfortable.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span>(Optional) Tap <\/span><b>Min Speed<\/b><span> and <\/span><b>Max Speed<\/b><span> to set your desired minimum and maximum fan speeds.<\/span>\n<ul>\n<li><span>When Auto Comfort is active, the fan will run at your selected minimum speed whenever the room temperature is at or below your ideal temperature. The fan will not run above your selected maximum speed when the room temperature is above your ideal temperature.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><span>HEAT ASSIST<\/span><\/h3>\n<p><span>When the room temperature drops substantially below your ideal temperature, Heat Assist will enable your fan to gently push warm air down from the ceiling.<\/span><\/p>\n<ol>\n<li><span>From the Auto Comfort screen (with Auto Comfort enabled), toggle <\/span><em>Heat Assist <\/em>to enable it<span>.<\/span><\/li>\n<li><span>Set the speed at which you would like the fan to spin during Heat Assist (the default is speed 1).<\/span><\/li>\n<li><span>(Optional) Set the fan to spin in the reverse direction.<\/span><\/li>\n<\/ol>\n<h2><span>ENABLING SMART THERMOSTAT INTEGRATION<\/span><\/h2>\n<p><i><span>Note: These instructions assume you have already linked your fan with a smart thermostat and enabled Thermostat Assist. For instructions on pairing a smart thermostat with your fan, see<\/span><\/i> <a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-get-my-i6-fan-to-work-with-a-smart-thermostat\/\" target=\"_blank\" rel=\"noopener\">How do I get my i6 fan to work with a smart thermostat?<\/a><\/p>\n<h3><span>BLUETOOTH REMOTE<\/span><\/h3>\n<ol>\n<li><span>Locate the remote for the fan that is linked to your smart thermostat.<\/span><\/li>\n<li><span>Press the <\/span><b>AUTO<\/b><span> button located under the fan power button (a white LED will illuminate when Auto is enabled).<\/span><\/li>\n<\/ol>\n<h3><span>BIG ASS FANS APP<\/span><\/h3>\n<ol>\n<li><span>From the app Home screen, select the fan that is paired with your smart thermostat.<\/span><\/li>\n<li><span>Tap the <\/span><b>AUTO<\/b><span> button on the fan control screen (the text will turn yellow when Auto is enabled).<\/span><\/li>\n<\/ol>\n<h2><span>DISABLING SMART THERMOSTAT INTEGRATION<\/span><\/h2>\n<ol>\n<li><span>In the Big Ass Fans app, tap <\/span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and <span>then tap <\/span><b>Smart Home Integrations<\/b><span>.<\/span><\/li>\n<li><span>Select your thermostat type (Nest or ecobee).<\/span><\/li>\n<li><span>Tap <\/span><b>Remove Integration<\/b><span> at the bottom of the screen and confirm.<\/span><\/li>\n<\/ol>\n<h2><span>TURNING AUTO OFF<\/span><\/h2>\n<p><i><span>Note: Turning Auto off will disable all smart features (motion sensing, thermostat integration, etc.), but it will not erase any settings. To re-enable Auto, simply press the <strong>AUTO<\/strong> button on the Bluetooth remote or in the app again.<\/span><\/i><\/p>\n<h3><span>BLUETOOTH REMOTE<\/span><\/h3>\n<ol>\n<li><span>Locate the remote for the fan.<\/span><\/li>\n<li><span>Press the <\/span><b>AUTO<\/b><span> button located under the fan power button (the white LED will turn off when Auto is disabled).<\/span><\/li>\n<\/ol>\n<h3><span>BIG ASS FANS APP<\/span><\/h3>\n<ol>\n<li><span>From the app Home screen, select the fan.<\/span><\/li>\n<li><span>Tap the <\/span><b>AUTO<\/b><span> button on the fan control screen (the text will turn gray when Auto is disabled).<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I enable the motion sensor on my fan?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>The motion sensor detects when you enter or leave a room, turning the fan, light, or both on and off automatically.<\/span><\/p>\n<p><i><span>Note: If you want your fan or light to turn on when you enter the room, even if you manually turned it off before leaving the room, be sure to enable Return to Auto. For more details, see <\/span><\/i><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/what-is-return-to-auto\/\" target=\"_blank\" rel=\"noopener\">What is Return to Auto?<\/a><\/p>\n<p><i><span>Note: The Light setting is available only if the room contains fans with lights.<\/span><\/i><\/p>\n<h2><span>ENABLING THE MOTION SENSOR FOR THE FAN<\/span><\/h2>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Fan<\/span><\/i><span> tab is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Fan Auto<\/b><span>, and then tap <\/span><b>Motion<\/b><span>.<\/span><\/li>\n<li><span>If you want the fan to turn on when motion is detected and off when no motion is detected, toggle <\/span><em>Motion Sense<\/em><span> to enable it.<\/span><\/li>\n<li><span>Tap <\/span><b>Motion Timeout,<\/b><span> and then select how long the fan should stay on after motion is no longer detected. The minimum setting is one minute.<\/span><\/li>\n<li><span>Turn on Fan Auto from your Bluetooth remote or in the app. Your fan will now turn on when you\u2019re in the room and off when you\u2019re not.<\/span><\/li>\n<\/ol>\n<h2><span>ENABLING THE MOTION SENSOR FOR THE LIGHT<\/span><\/h2>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Light<\/span><\/i><span> tab is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Light Auto<\/b><span>, and then tap <\/span><b>Motion<\/b><span>.<\/span><\/li>\n<li><span>If you want the light to turn on when motion is detected and off when no motion is detected, toggle <\/span><em>Motion Sense<\/em><span> to enable it.<\/span><\/li>\n<li><span>Tap <\/span><b>Motion Timeout,<\/b><span> and then select how long the light should stay on after motion is no longer detected. The minimum setting is one minute.<\/span><\/li>\n<li><span>Turn on Light Auto from your Bluetooth remote or in the app. Your light will now turn on when you\u2019re in the room and off when you\u2019re not.<\/span><\/li>\n<\/ol>\n<h2><span>DISABLING THE MOTION SENSOR<\/span><\/h2>\n<p><i><span>Note: To pause Motion, simply turn Fan Auto or Light Auto off from the Bluetooth remote or in the Big Ass Fans app. When you\u2019re ready to re-enable Motion, just turn Auto back on.*<\/span><\/i><\/p>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Fan<\/span><\/i><span> or <\/span><i><span>Light<\/span><\/i><span> tab (depending on which you want to disable) is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Fan Auto<\/b><span> or <\/span><b>Light Auto<\/b><span>, and then tap <\/span><b>Motion<\/b><span>.<\/span><\/li>\n<li><span>Toggle <\/span><em>Motion Sense<\/em><span> to disable it. <\/span><span>The fan or light will stop detecting your presence in the room and will no longer respond to motion.<\/span><\/li>\n<\/ol>\n<p><i><span>* Turning Auto off will disable all Auto features.<\/span><\/i><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My remote is not controlling my fan.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><i><span>Note: Our Bluetooth remotes are<\/span><\/i><b><i> not <\/i><\/b><i><span>universally programmed, so please make sure the remote you are using is paired with the fan you are attempting to control. For more information, see <\/span><\/i><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-connect-a-bluetooth-remote-to-my-i6-fan\/\" target=\"_blank\" rel=\"noopener\"><i>How do I connect a Bluetooth remote to my fan? <\/i><\/a><i><span>Our IR remotes (i6 fans only) <\/span><\/i><b><i>are<\/i><\/b><i><span> universally programmed, so no \u201cpairing\u201d is required.\u00a0<\/span><\/i><\/p>\n<p><span>Make sure the clear plastic tab has been removed from the remote\u2019s battery cover, a working battery is installed, and you are within range of the fan you are attempting to control. If the remote still does not work, here are some things to try:<\/span><\/p>\n<ol>\n<li><span>Verify that the fan is receiving power by power cycling the fan. To do this:<\/span>\n<ol>\n<li><span>Turn off power to the fan via a standard on\/off wall switch or the breaker if a standard wall switch is not applicable.<\/span><\/li>\n<li><span>Wait a few moments, and then restore power.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span>The fan will beep once as it powers on (unless you have disabled beeps in the Big Ass Fans app) and the LED indicator on the bottom of the fan may illuminate.<\/span>\n<ol>\n<li><span>If you <em>do not<\/em> hear a beep, verify that the fan is wired correctly as shown in the installation guide.<\/span><\/li>\n<li><span>If you <\/span><i><span>do<\/span><\/i><span> hear the fan beep during a power cycle, stand directly beneath the fan and attempt to use the remote. Depending on the fan height and installation location, remote range can vary.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span>Re-pair the remote with the fan (Bluetooth remote only). To do this:<\/span>\n<ol>\n<li><span>Hold the remote close to the fan you want it to control.<\/span><\/li>\n<li><span>Press and hold the fan power and \u2013 (minus) buttons on the remote (this will clear all previous pairings).<\/span><\/li>\n<li><span>Press any button.<\/span><\/li>\n<li><span>The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><span>If you\u2019ve followed these steps and are still unable to use your remote, please contact Customer Service.<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I reboot (power cycle) my fan using the remote?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<ol>\n<li><span>Press and hold the fan power button on the remote for 5 seconds. After 5 seconds, the fan will beep and its LED indicator will illuminate.<\/span><\/li>\n<li><span>Press the fan power button again, then release. The fan will beep and reboot.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What do the Auto buttons on the remote and in the app do?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The Auto buttons on the remote and in the Big Ass Fans app enable motion sensing and automatic speed adjustment.<\/p>\n<p>When you press the fan or light Auto button, the fan or light will automatically turn on when motion is detected and off when motion is no longer detected. The fan will also make automatic speed adjustments as room conditions change. When Auto is enabled, the white LED on the remote Auto button is illuminated.<\/p>\n<p>By default, Auto mode responds to motion and adjusts fan speed according to factory-programmed settings. You can use the motion and ideal temperature controls in the Big Ass Fans app to adjust your Auto preferences.<\/p>\n<p>To disable Auto mode, press the Auto button on the remote or tap <strong>AUTO<\/strong> on the fan\/light control screen in the app. When Auto is disabled, the white LED on the remote Auto button is turned off.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is Return to Auto?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Even when you want your fan and light to work automatically most of the time, there may be situations where you need to make a manual adjustment (e.g. turning the fan up to cool off after a jog or turning the light off when watching a movie).<\/span><\/p>\n<p><span>Instead of disabling Auto when you make a change, Return to Auto waits for you to leave the room and then re-enables Auto to get your fan back to keeping you comfortable while saving energy.*<\/span><\/p>\n<p><strong>To enable Return to Auto:<\/strong><\/p>\n<ol>\n<li><span>In the Big Ass Fans app, tap a fan on the Home screen, and then tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>.<\/span><\/li>\n<li><span>Make sure the <\/span><i><span>Fan<\/span><\/i><span> or <\/span><i><span>Light<\/span><\/i><span> tab (depending on which you want to set) is selected at the top of the screen.<\/span><\/li>\n<li><span>Tap <\/span><b>Return to Auto<\/b><span>.<\/span><\/li>\n<li><span>Toggle <\/span><em>Return to Auto<\/em><span> to enable it.<\/span><\/li>\n<li><span>Use the <\/span><i><span>Return After<\/span><\/i><span> selector to choose the amount of time the fan waits after you leave the room before re-enabling Auto.<\/span><\/li>\n<\/ol>\n<p><span>* If Auto is manually turned off by pressing the <strong>AUTO<\/strong> button on the Bluetooth remote or in the app, Return to Auto will not turn it back on.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I reverse my fan?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><i>Note: Big Ass Fans recommends never reversing your fan\u2014just run it at a slow forward speed during the winter to keep your space evenly comfortable from floor to ceiling. Go\u00a0<\/i><a href=\"http:\/\/www.bigassfans.com\/heat-destratification\/\" target=\"_blank\" rel=\"noopener\"><i>here<\/i><\/a><i>\u00a0to learn more about destratification.<\/i><\/p>\n<ol>\n<li><span>From the Big Ass Fans app Home screen, tap the fan you wish to reverse.<\/span><\/li>\n<li><span>Tap<\/span><span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/>at the bottom of the screen.<\/span><\/li>\n<li>Toggle the <em>Reverse<\/em> switch to enable or disable reverse.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I change the maximum dim-to-warm color temperature?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>To change the maximum color temperature used by the fan light\u2019s Dim-to-Warm feature:<\/span><\/p>\n<ol>\n<li><span>Open the Big Ass Fans<\/span><span>\u00a0app and select the light you want to customize.<\/span><\/li>\n<li><span>Tap<\/span><span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/>at the bottom of the screen, and then turn on <\/span><i><span>Dim-to-Warm<\/span><\/i><span> (if not already on).<\/span><\/li>\n<li><span>Return to the light control screen and set the light to maximum brightness.<\/span><\/li>\n<li><span>Tap the<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6906\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/colortemp_icon.png\" alt=\"\" width=\"29\" height=\"28\" \/><\/span><span>(color temperature) button at the bottom of the screen and select your preferred color temperature.<\/span><\/li>\n<\/ol>\n<p><span>The light will now shift between a warm yellow color at the dimmest setting and your selected color temperature at the brightest setting.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Smart Home Integrations<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Logitech Harmony: How do I add Haiku remote commands to my Harmony remote or hub? &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>After following the steps below to add your Haiku product(s) to your Harmony remote or hub, follow the appropriate steps for your remote to add the commands to remote buttons or Activities.<\/p>\n<ol>\n<li>In the Harmony app, select the desired Harmony remote or hub, and then tap <strong>Devices<\/strong> &gt; <strong>Edit Devices<\/strong>\u00a0&gt;\u00a0<strong>+ Device\u00a0<\/strong>&gt; <strong>ENTERTAINMENT DEVICE<\/strong>.<\/li>\n<li>In the Manufacturer Name field, start typing \u201cBig,\u201d and then select <strong>BigAssFans<\/strong>.<\/li>\n<li>In the Model Number field, type \u201cHaiku,\u201d and then tap <strong>ADD<\/strong>. This selection will be synced with your Harmony account.<\/li>\n<li>If necessary, point the Harmony remote at the desired Haiku product. Test basic power control by tapping <strong>POWER ON<\/strong>.<\/li>\n<li>If the Haiku product turns on, tap <strong>YES<\/strong> when asked if your product powered on. <strong>Note:<\/strong> If the only product you are controlling is a Haiku Light, the power on test may not work. Tap <strong>YES<\/strong> anyway and proceed with the remaining steps. You can confirm proper operation later.<\/li>\n<li>Skip the screen explaining infrared languages by tapping the arrow in the top right corner of the screen.<\/li>\n<li>When prompted to create an Activity for your Haiku product, tap <strong>YES<\/strong>. We recommend creating an Activity for easier control of your Haiku products.<\/li>\n<li>On the Suggested Activities screen, tap <strong>Add your own Activity<\/strong>.<\/li>\n<li>On the Activity screen, enter a name for the Activity and select an icon. Tap the arrow in the top right corner of the screen to proceed.<\/li>\n<li>On the Select Devices screen, select the BigAssFans Climate Control device, and then tap the arrow in the top right corner of the screen.<\/li>\n<li>On the Power on Devices screen, tap the <strong>ON<\/strong> button. When the Haiku product turns on, tap <strong>MY DEVICES ARE ON<\/strong>. The changes will be synced.\u00a0<strong>Note:<\/strong> If the only product you are controlling is a Haiku Light, the power on devices step may not work. Tap <strong>YES<\/strong> anyway and proceed with the remaining steps. You can confirm proper operation later.<\/li>\n<li>On the Test Activity screen, tap <strong>TEST NOW<\/strong>. The Activity should turn the Haiku product on and off.<\/li>\n<li>After the test, tap <strong>YES<\/strong> if the Haiku product reacted to the Activity.<\/li>\n<li>On the next screen, select the BigAssFans Climate Control Activity, and then confirm that all Haiku product remote control functions are available. You can now add the commands to buttons in your Harmony app or remote and use them to control your Haiku products!<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Google Assistant: How do I control my Haiku products with Google Assistant? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h2><b>SETUP INSTRUCTIONS<\/b><\/h2>\n<ol>\n<li><span>Download the Google Home app (<\/span><a href=\"https:\/\/itunes.apple.com\/us\/app\/google-home\/id680819774?mt=8\"><span>iOS<\/span><\/a><span> or <\/span><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.google.android.apps.chromecast.app&amp;hl=en_US\"><span>Android<\/span><\/a><span>) and verify that your Google Assistant-enabled device is set up and ready for use.<\/span><\/li>\n<li><span>Verify that your Haiku fans and lights are receiving power.<\/span><\/li>\n<li><span>In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span> and select <\/span><b>Smart Home Integration <\/b><span>(iOS app) or <\/span><b>Integrations<\/b><span> (Android app). Make sure you are signed in to your Haiku account and your Haiku products are listed under My Haiku Devices.\u00a0<\/span><i><span>Note: If you don\u2019t have a Haiku Account, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span>, select <\/span><b>Smart Home Integration, <\/b><span>and follow the on-screen instructions to create one.<\/span><\/i><\/li>\n<li><span>Open the Google Home app.<\/span><\/li>\n<li><span>Select the Home you are using, and then tap <\/span><b>Add<\/b><span> &gt; <\/span><b>Set up device<\/b><span> &gt; <\/span><b>Works with Google<\/b><span>.<\/span><\/li>\n<li><span>Search for and select \u201cBig Ass Fans\u201d.<\/span><\/li>\n<li><span>Sign in to your Haiku account and authorize Google to use it. Wait for Google Assistant to sync with your Haiku account.\u00a0<\/span><i><span>Note: You <\/span><\/i><span>must <\/span><i><span>use the same email account and password used in the Haiku app for Google Assistant to sync with your Haiku products and Rooms.<\/span><\/i><\/li>\n<li><span>Select Haiku products to add to new or existing Google Rooms (recommended), and then close the Rooms screen.<\/span><\/li>\n<li><span>You can now control your Haiku fans and lights using Google Assistant voice commands or the controls in the Google Home app.<\/span><\/li>\n<\/ol>\n<h2>THINGS TO TRY<\/h2>\n<p><i><span>For fans:<\/span><\/i><\/p>\n<ul>\n<li><span>\u201cOK Google, turn on my living room fan.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn off my living room fan.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, set my living room fan to 50%.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn up my living room fan.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn down my living room fan.\u201d<\/span><\/li>\n<\/ul>\n<p><i><span>For lights:<\/span><\/i><\/p>\n<ul>\n<li><span>\u201cOK Google, is the living room light on?\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn on my living room light.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn off my living room light.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, set my living room light to 80%.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, brighten my living room light.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, dim my living room light.\u201d<\/span><\/li>\n<\/ul>\n<h2>THIRD-PARTY INTEGRATIONS<\/h2>\n<ol>\n<li><span>Connect your Haiku products to Google Assistant.<\/span><\/li>\n<li><a href=\"https:\/\/support.google.com\/googlehome\/answer\/7029485?hl=en&amp;ref_topic=7196250\"><span>Connect your other lights and\/or switches to Google Assistant.<\/span><\/a><\/li>\n<li><span>In the Google Home app, go to your Account page, and then tap <\/span><b>Settings<\/b><span> &gt; <\/span><b>Assistant<\/b><span> &gt; <\/span><b>Home control<\/b><span> &gt; <\/span><b>ROOMS<\/b><span>.<\/span><\/li>\n<li><span>Tap <\/span><b>+<\/b><span> to add a room and select the products you want to include in it.<\/span><\/li>\n<li><span>Save your room.<\/span><\/li>\n<li><span>Use Google Assistant voice commands to control your devices and rooms.<\/span><\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Google Assistant: What kinds of voice commands can I use to control my Haiku products?&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Big Ass Fans recommends using Google Home Room names that match the room names you provided in the Haiku app. Google Assistant will recognize the following command formats:<\/p>\n<p><i><span>For fans:<\/span><\/i><\/p>\n<ul>\n<li><span>\u201cOK Google, turn on my living room fan.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn off my living room fan.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, set my living room fan to 50%.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn up my living room fan.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn down my living room fan.\u201d<\/span><\/li>\n<\/ul>\n<p><i><span>For lights:<\/span><\/i><\/p>\n<ul>\n<li><span>\u201cOK Google, is the living room light on?\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn on my living room light.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, turn off my living room light.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, set my living room light to 80%.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, brighten my living room light.\u201d<\/span><\/li>\n<li><span>\u201cOK Google, dim my living room light.\u201d<\/span><\/li>\n<\/ul>\n<p><em>Note: At this time, you can control power, light brightness, and fan speed using voice commands. Google Assistant cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221; Nest: How do I connect my Haiku fan to my Nest thermostat? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Previously, Haiku fans featured the ability to integrate directly with Nest products through the \u201cWorks With Nest\u201d program. As of August 31, 2019, Google has terminated this program and now requires all new Nest owners to use a Google account, which does not currently offer Nest integration with Big Ass fans.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Nest: I\u2019ve connected my Haiku fan with my Nest thermostat. What do I do now? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>To take full advantage of your smart thermostat pairing, you may want to enable \u201cWorks with Nest\u201d mode.<\/p>\n<ol>\n<li>Open the Haiku Home app and select the room containing the fan that is connected to your Nest.<\/li>\n<li>Tap the\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Smart+Mode++Icon.png\" width=\"24\" height=\"20\" \/>\u00a0icon.<\/li>\n<li>Under the <i>Fan<\/i> heading, change the <i>Auto Comfort<\/i> settings to \u201cWorks with Nest.\u201d<\/li>\n<\/ol>\n<p>When this setting is active, the appropriate Smart Mode will be automatically enabled based on the thermostat\u2019s setting. For example, if the thermostat is set to cooling mode, the paired fan will automatically use its\u00a0Smarter Cooling setting.<\/p>\n<p>When set to \u201cWorks with Nest\u201d mode, your fan\u00a0will automatically adjust its\u00a0speed to help your HVAC system keep you comfortable while lowering energy costs.<\/p>\n<p><em>Big Ass fan integration with Nest devices is no longer supported. To learn more about Google\u2019s termination of the \u201cWorks With Nest\u201d program, click <\/em><a href=\"https:\/\/nest.com\/whats-happening\/#what-will-happen-to-my-works-with-nest-connections-if-i-migrate-my-nest-account-to-google\" target=\"_blank\" rel=\"noopener\"><em>here<\/em><\/a><em>.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Nest: I have multiple Haiku fans. Can I change which fan is paired with my Nest thermostat? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, you can change which fan is paired with a thermostat.<\/p>\n<ol>\n<li>Open the Haiku Home app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and select\u00a0<strong>Smart Home Integration.<\/strong><\/li>\n<li>Under the <em>Thermostat\u00a0<\/em><i>Integrations<\/i> heading, tap the Nest icon. You will see each Nest thermostat that is linked to your account.<\/li>\n<li>Select the thermostat you wish to update from the list.<\/li>\n<li>Select the Haiku fan you\u2019d like to pair with this thermostat, then tap the <b>Next<\/b> button.<\/li>\n<li>Set your ideal temperature and min\/max speeds, tap <b>Next<\/b>, then tap <b>Done<\/b>.<\/li>\n<\/ol>\n<p><em>Big Ass fan integration with Nest devices is no longer supported. To learn more about Google\u2019s termination of the \u201cWorks With Nest\u201d program, click <\/em><a href=\"https:\/\/nest.com\/whats-happening\/#what-will-happen-to-my-works-with-nest-connections-if-i-migrate-my-nest-account-to-google\" target=\"_blank\" rel=\"noopener\"><em>here<\/em><\/a><em>.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Nest: Can my Nest thermostat control more than one Haiku fan? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Although only one fan can be connected directly to your Nest\u00a0thermostat, all fans assigned to the connected fan\u2019s Room in the Haiku Home app will operate simultaneously.<\/p>\n<p>For example, if you have two fans assigned to \u201cLiving Room\u201d in the Haiku Home app, connecting either of those fans to your Nest\u00a0will result in both of them being controlled by the thermostat.<\/p>\n<p><strong>To adjust your Room settings:<\/strong><\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0in the Haiku Home app and select <strong>Rooms and Devices.<\/strong><\/li>\n<li>Tap <strong>Edit<\/strong> and drag\u00a0to\u00a0assign your fans to the desired Rooms.<\/li>\n<li>Tap\u00a0<strong>Done<\/strong> to save changes.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li>Select a room from the Home screen<i>.<\/i><\/li>\n<li>On this screen, Tap the button in the top right corner and select <b>Room Settings<\/b>.<\/li>\n<li>Tap <b>Included Devices<\/b> and select which devices should be in this room.<\/li>\n<li>Tap <b>OK<\/b> to save changes.<\/li>\n<\/ol>\n<p><em>Big Ass fan integration with Nest devices is no longer supported. To learn more about Google\u2019s termination of the \u201cWorks With Nest\u201d program, click <\/em><a href=\"https:\/\/nest.com\/whats-happening\/#what-will-happen-to-my-works-with-nest-connections-if-i-migrate-my-nest-account-to-google\" target=\"_blank\" rel=\"noopener\"><em>here<\/em><\/a><em>.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Nest: How do I disconnect my Nest from my Haiku account? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>,\u00a0then select <strong>Smart Home Integration<\/strong>.<\/li>\n<li>Tap the appropriate thermostat account.<\/li>\n<li>At the bottom of the screen, tap the <strong>Disconnect<\/strong> button.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<p>It is not currently possible to do this from the Haiku Home app for Android. Please follow the steps below to disconnect via the Nest app.<\/p>\n<ol>\n<li>Launch the Nest app.<\/li>\n<li>Tap the Settings icon in the top right corner.<\/li>\n<li>Select <b>Works with Nest<\/b> from the list of options.<\/li>\n<li>Tap <b>Haiku Home<\/b> and then tap <b>Remove connection.<\/b><\/li>\n<\/ol>\n<p><em>Big Ass fan integration with Nest devices is no longer supported. To learn more about Google\u2019s termination of the \u201cWorks With Nest\u201d program, click <\/em><a href=\"https:\/\/nest.com\/whats-happening\/#what-will-happen-to-my-works-with-nest-connections-if-i-migrate-my-nest-account-to-google\" target=\"_blank\" rel=\"noopener\"><em>here<\/em><\/a><em>.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Amazon Alexa: How do I control my Haiku products with Amazon Alexa? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><i>Note: Voice control of Haiku fans and lights requires a Wi-Fi connection and an Alexa-enabled device like Echo, Dot, or Fire Stick.<\/i><\/p>\n<h2><strong>SETUP INSTRUCTIONS<\/strong><\/h2>\n<ol>\n<li>Download the Amazon Alexa app (<a href=\"https:\/\/itunes.apple.com\/us\/app\/amazon-alexa\/id944011620?mt=8\">iOS<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.amazon.dee.app&amp;hl=en\">Android<\/a>) and verify your Alexa device is set up and ready for use.<\/li>\n<li>Verify that your Haiku fans and lights are receiving power.<\/li>\n<li>In the Haiku app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0and select <b>Smart Home Integration<\/b>. Make sure you are signed in to your Haiku account and your Haiku devices are listed under My Haiku Devices.\n<ol>\n<li><i>Note: If you don\u2019t have a Haiku Account, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/i><i>, select <\/i><b><i>Smart Home Integration,\u00a0<\/i><\/b><i>and follow the on-screen instructions to create one.<\/i><\/li>\n<\/ol>\n<\/li>\n<li>Open the Alexa app, go to the Menu, then select <b>Skills and Games<\/b>.<\/li>\n<li>Search for \u201cBig Ass Fans\u201d and select <b>Enable<\/b>.<\/li>\n<li>You will now be prompted to sign in to your Haiku account and authorize its connection to Alexa.\n<ol>\n<li><i>Note: You <\/i>must <i>use the same email account and password used in the Haiku app for Alexa to discover your Haiku products and Rooms.<\/i><\/li>\n<\/ol>\n<\/li>\n<li>Tell Alexa to discover your devices.<\/li>\n<li>After discovery is complete, you can control your Haiku fans and lights using voice commands.<\/li>\n<\/ol>\n<h2>THINGS TO TRY<\/h2>\n<p class=\"topic_paragraph\"><i>For fans:<\/i><\/p>\n<ul>\n<li class=\"topic_paragraph\">\u201cAlexa, turn on my family room fan.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, turn off my family room fan.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, set my family room fan to 30%.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, turn up my family room fan.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, turn down my family room fan.\u201d<\/li>\n<\/ul>\n<p class=\"topic_paragraph\"><i>For lights:<\/i><\/p>\n<ul>\n<li class=\"topic_paragraph\">\u201cAlexa, turn on my family room light.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, turn off my family room light.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, set my family room light to 80%.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, brighten my family room light.\u201d<\/li>\n<li class=\"topic_paragraph\">\u201cAlexa, dim my family room light.\u201d<\/li>\n<\/ul>\n<h2 class=\"topic_paragraph\">THIRD-PARTY INTEGRATIONS<\/h2>\n<ol class=\"topic_paragraph_steps\">\n<li class=\"topic_paragraph_steps\" value=\"1\">Connect your Haiku products to Alexa.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"2\"><a href=\"https:\/\/www.amazon.com\/gp\/help\/customer\/display.html?nodeId=201749240\">Connect your other lights and\/or switches to Alexa.<\/a><\/li>\n<li class=\"topic_paragraph_steps\" value=\"3\">In the Alexa app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Smart Home<\/b><\/li>\n<li class=\"topic_paragraph_steps\" value=\"4\">Under\u00a0<b>Groups, <\/b>create a group that includes your Haiku products and smart home devices that you want to work together.<\/li>\n<li class=\"topic_paragraph_steps\" value=\"5\">Use Alexa\u2019s voice commands to control your groups.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Amazon Alexa: What kinds of voice commands can I use to control my Haiku products? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>Once Alexa discovers your Haiku fans or lights, it assigns room names based on the room names you provided in the Haiku app. Alexa will recognize the following command formats:<\/span><\/p>\n<ul>\n<li><span>\u201cAlexa, turn on\/off my family room fan.\u201d<\/span><\/li>\n<li><span>\u201cAlexa, set my family room fan to speed 30%.\u201d<\/span><\/li>\n<li><span>\u201cAlexa, turn up\/down my family room fan.\u201d<\/span><\/li>\n<li><span>\u201cAlexa, turn on\/off my family room light.\u201d \u00a0<\/span><\/li>\n<li><span>\u201cAlexa, set my family room light to 80%.\u201d<\/span><\/li>\n<li><span>\u201cAlexa, brighten\/dim my family room light.\u201d<\/span><\/li>\n<\/ul>\n<p><em><span>Note: At this time, you can control power, light brightness, and fan speed using voice commands. Alexa cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature.\u00a0<\/span><\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control. &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>This typically means there are two entries for one Haiku device in Alexa\u2019s database, or that two separate fans, lights, or rooms have the same name in the Haiku app. For example, you may have named two rooms \u201cBedroom\u201d in the Haiku app.<\/p>\n<p><strong>To verify or change a room\/device name:<\/strong><\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Open the Haiku app and verify the correct devices are being displayed with unique room\/device names.<\/li>\n<li>Rename any device or room by tapping <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0and selecting\u00a0<strong>Rooms &amp; Devices<\/strong>.<\/li>\n<li>To rename a room, tap the\u00a0<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/info+icon.png\" width=\"25\" height=\"25\" \/>\u00a0next to the room name, then tap the room name itself to edit.<\/li>\n<li>To rename a device, tap the device name, then tap it again on the following screen to edit.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li>Open the Haiku app and verify the correct devices are being displayed with unique room\/device names.<\/li>\n<li>Rename any device or room by tapping <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/> and selecting <b>Settings.<\/b><\/li>\n<li>Select <b>Rooms<\/b> or <b>Devices<\/b> (depending on which you\u2019d like to rename).<\/li>\n<li>Tap the room or device to be renamed.<\/li>\n<li>Tap the name to change it.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>To disconnect a Haiku fan or light from your Haiku account:<\/strong><\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>From the Home screen, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, then select <strong>Smart Home\u00a0<\/strong><b>Integration<\/b>.<\/li>\n<li>Under the <i>My Haiku Devices<\/i> header, tap the device you wish to disconnect from your account.<\/li>\n<li>Tap\u00a0<strong>Remove.<\/strong><\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li>From the Home screen, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, then select <strong>Smart Home\u00a0<\/strong><b>Integration<\/b>.<\/li>\n<li>Under the <i>My Haiku Devices<\/i> header, tap the device you wish to disconnect from your account.<\/li>\n<li>Tap the button in the top right corner and select <b>Remove<\/b>.<\/li>\n<\/ol>\n<p>Once the appropriate changes are made in the Haiku app, go the Settings menu in the Alexa app, tap <strong>Smart Home<\/strong>, and then tap\u00a0<strong>Discover Devices<\/strong>.<\/p>\n<p><em>Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.<\/em><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Amazon Alexa: Alexa isn\u2019t discovering my Haiku Fans or Lights. What do I do? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>In order for Alexa to discover Haiku devices, the Alexa skill must be linked to your Haiku account, and your Haiku devices must be claimed under the associated Haiku account.<\/p>\n<ul>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/> and select <b>Smart Home Integration<\/b> from the menu. Scroll down to <i>My Haiku Devices<\/i>. The devices listed here should be discovered by Alexa.<\/li>\n<li>Any device with a <strong>+<\/strong> next to its name\u00a0is unclaimed and will not be discovered by Alexa.<\/li>\n<li>Tap the <strong>+<\/strong> to claim the device under your Haiku account, wait a few minutes, and ask Alexa to discover your devices again.<\/li>\n<\/ul>\n<p>When enabling the Big Ass Fans skill in the Alexa app, you must link the skill to your Haiku account using the same email address and password you use in the Haiku app.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Amazon Alexa: How do I disconnect my Haiku products from Amazon Alexa? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>To disconnect your Haiku fans and lights from Alexa and unlink your Haiku and Alexa accounts:<\/span><\/p>\n<ol>\n<li><span>Open the Alexa app.<\/span><\/li>\n<li><span>Tap the Devices icon in the menu at the bottom of the screen.\u00a0<\/span><\/li>\n<li>On the Devices page, tap <strong>Your Smart Home Skills<\/strong>.<\/li>\n<li>Tap <strong>Big Ass Fans<\/strong> in the list.<\/li>\n<li>Tap <strong>Disable Skill<\/strong>, then tap it\u00a0again on the following screen to confirm.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ecobee: How do I get my Haiku fan and ecobee thermostat to work together? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ol>\n<li>Make sure that your ecobee thermostat is set up and working properly.<\/li>\n<li>Open the Haiku Home app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then select <b>Smart Home Integration<\/b>.<\/li>\n<li>Under the <i>Thermostat Integrations<\/i> header, tap <b>Add a Thermostat Integration<\/b>.<\/li>\n<li>Select <b>ecobee<\/b>\u00a0from the list.<\/li>\n<li>Enter your ecobee account credentials, if prompted.<\/li>\n<li>Select the thermostat you wish to connect with your Haiku fans, then tap <b>Next<\/b>.<\/li>\n<li>Select the fan you wish to pair with your ecobee thermostat, then tap <b>Next<\/b>.<\/li>\n<li>Set your ideal temperature and min\/max fan speeds, then tap <b>Next<\/b>.<\/li>\n<li>Tap <b>Done<\/b>.<\/li>\n<\/ol>\n<p><em>Note:\u00a0Although only one fan can be connected directly to your ecobee thermostat, all fans assigned to the connected fan\u2019s Room in the Haiku Home app will operate simultaneously.\u00a0To pair your Haiku L fan with a smart thermostat, you must have a Haiku Wireless Wall Control.<\/em><\/p>\n<p><em>For example, if you have two fans assigned to \u201cLiving Room\u201d in the Haiku Home app, connecting either of those fans to your ecobee\u00a0will result in both of them being controlled by the ecobee.<\/em><\/p>\n<p><strong>To adjust your Room settings:<\/strong><\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0in the Haiku Home app, then select <strong>Rooms and Devices<\/strong><\/li>\n<li>Tap <strong>Edit<\/strong>\u00a0and drag to\u00a0assign your fans to the desired Rooms.<\/li>\n<li>Tap\u00a0<strong>Done<\/strong> to save changes.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li>Select a room from the Home screen<i>.<\/i><\/li>\n<li>On this screen, Tap the button in the top right corner and select <b>Room Settings<\/b>.<\/li>\n<li>Tap <b>Included Devices<\/b> and select which devices should be in this room.<\/li>\n<li>Tap <b>OK<\/b> to save changes.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ecobee: I have connected my ecobee to my Haiku fan. What do I do now? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>To take full advantage of your smart thermostat pairing, enable \u201cecobee pairing\u201d mode.<\/p>\n<ol>\n<li>Open the Haiku Home app and select the room containing the fan that is connected to your ecobee.<\/li>\n<li>Tap the\u00a0<img decoding=\"async\" loading=\"lazy\" class=\"\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Smart+Mode++Icon.png\" width=\"24\" height=\"20\" \/>\u00a0icon.<\/li>\n<li>Under the <i>Fan<\/i> heading, change the <i>Auto Comfort<\/i> settings to \u201cecobee pairing.\u201d<\/li>\n<\/ol>\n<p>When this setting is active, the appropriate Smart Mode will be automatically enabled based on the thermostat\u2019s settings. For example, if the thermostat is set to cooling mode, the paired fan will automatically enter Smarter Cooling.<\/p>\n<p>When set to \u201cecobee pairing,\u201d your fan\u00a0will automatically adjust its\u00a0speed to help your HVAC system keep you comfortable while lowering energy costs.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ecobee: I have multiple Haiku fans. Can I change which fan is paired to my ecobee? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, you can change which fan is paired with a thermostat.<\/p>\n<ol>\n<li>Open the Haiku Home app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and select\u00a0<strong>Smart Home Integration.<\/strong><\/li>\n<li>Under the <em>Thermostat<\/em>\u00a0<i>Integrations<\/i> heading, tap the ecobee icon. You will see each ecobee thermostat that is linked to your account.<\/li>\n<li>Select the thermostat you wish to update from the list.<\/li>\n<li>Select the Haiku fan you\u2019d like to pair with this thermostat, then tap the <b>Next<\/b> button.<\/li>\n<li>Set your ideal temperature and min\/max speeds, tap <b>Next<\/b>, then tap <b>Done<\/b>.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ecobee: Can my ecobee thermostat control more than one Haiku fan? &#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Although only one fan can be connected directly to your ecobee thermostat, all fans assigned to the connected fan\u2019s Room in the Haiku Home app will operate simultaneously.<\/p>\n<p>For example, if you have two fans assigned to \u201cLiving Room\u201d in the Haiku Home app, connecting either of those fans to your ecobee will result in both of them being controlled by the thermostat.<\/p>\n<p><strong>To adjust your Room settings:<\/strong><\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>\u00a0in the Haiku Home app and select <strong>Rooms and Devices.<\/strong><\/li>\n<li>Tap <strong>Edit<\/strong> and drag\u00a0to\u00a0assign your fans to the desired Rooms.<\/li>\n<li>Tap\u00a0<strong>Done<\/strong> to save changes.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<ol>\n<li>Select a room from the Home screen<i>.<\/i><\/li>\n<li>On this screen, Tap the button in the top right corner and select <b>Room Settings<\/b>.<\/li>\n<li>Tap <b>Included Devices<\/b> and select which devices should be in this room.<\/li>\n<li>Tap <b>OK<\/b> to save changes.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;ecobee: How can I disconnect my ecobee from my Haiku account?&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h3>IOS<\/h3>\n<ol>\n<li>Tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>,\u00a0then select <strong>Smart Home Integration<\/strong>.<\/li>\n<li>Tap the appropriate thermostat account.<\/li>\n<li>At the bottom of the screen, tap the <strong>Disconnect<\/strong> button.<\/li>\n<\/ol>\n<h3>ANDROID<\/h3>\n<p>It is not currently possible to do this from the Haiku Home app for Android. Please follow the steps below to disconnect via the ecobee web site.<\/p>\n<ol>\n<li>In a web browser, navigate to <a href=\"https:\/\/www.ecobee.com\/\">ecobee.com<\/a> and log into your ecobee account.<\/li>\n<li>Open the settings menu and select\u00a0<strong>My Apps<\/strong>.<\/li>\n<li>Select\u00a0<strong>Haiku<\/strong>\u00a0and click\/tap the\u00a0<strong>Remove App<\/strong> button.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Trouble with Something Else<\/h3>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; toggle_font=&#8221;|||on|||||&#8221; body_link_font=&#8221;||||on|||#ca9c39|&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#ffc425&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;My i6 fan is wobbling during operation.&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"pull-right floating-image\"><img decoding=\"async\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/05\/i6_airfoil_tabs.png\" alt=\"\" \/><\/div>\n<p>All fans:<\/p>\n<ul>\n<li>Verify that the outlet box or mounting structure is suitable for fan support. For outlet box installations, we recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support of <strong>70 lb (31.8 kg) or less<\/strong>. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.<\/li>\n<li>Make sure the airfoil screws are securely tightened. Tighten the six airfoil screws on the bottom of the fan according to the numbered sequence. When finished, repeat the tightening sequence.<\/li>\n<li>Make sure all mounting hardware is secure and tight.<\/li>\n<li>If an airfoil is damaged, contact Customer Service. Airfoils must be replaced as a set. Do not replace individual airfoils.<\/li>\n<\/ul>\n<p>Universal Mount fans:<\/p>\n<ul>\n<li>Make sure the stabilizer is installed at the top of the extension tube and is seated in the correct position. See the <a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-install-guide.pdf\" target=\"_blank\" rel=\"noopener\">installation guide<\/a> for details.<\/li>\n<li>Make sure the mounting ball at the top of the extension tube is properly seated in the mounting bracket with the rib in the mounting bracket seated in the slot in the mounting ball.<\/li>\n<li>If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan will not start.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"pull-right floating-image\">\n<ul>\n<li>Make sure your fan is receiving power.<\/li>\n<li>Verify supply power is adequate. Check your circuit breaker or fuse and wall switch for functionality.<\/li>\n<li>Make sure all wires are securely connected and that the fan is properly wired and grounded.<\/li>\n<li>Make sure the airfoils are securely tightened. On the bottom of the fan, check the tabs next to airfoil screw holes 1 and 5. The tabs should be flush with the tab openings as shown on the right. If they are not, tighten the six airfoil screws according to the numbered sequence. Repeat the tightening sequence until the tabs are flush with the openings.<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan is noisy during operation.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"pull-right floating-image\">\n<ul>\n<li>Check all hardware. If loose, tighten. If you are unsure of how to do this, refer to the fan installation guide.<\/li>\n<li>Bring the fan to a complete stop. Gently turn the airfoils by hand, making sure there are no fan parts rubbing on the motor unit when the fan rotates.<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I update my fan\u2019s firmware?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"pull-right floating-image\">\n<h2><span>UPDATING YOUR FANS<\/span><\/h2>\n<p><span>When new or enhanced features are available, we\u2019ll let you know. Just tap <\/span><b>See Update<\/b><span> when the alert appears on the screen.<\/span><\/p>\n<p><span>If you want to wait to update, tap <\/span><b>Later<\/b><span>. When you\u2019re ready to update, tap <\/span><b>Firmware Update<\/b><span> in the <\/span><span>menu <\/span><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><span>.<\/span><\/p>\n<p><span>Updates can take a few minutes, so leave the app open and make sure the mobile device screen does not lock to ensure completion of the download. During an update, the app will display the progress and the approximate time remaining.<\/span><\/p>\n<h2><span>WHICH VERSION DO I HAVE?<\/span><\/h2>\n<p><span>To find out what version of the app you have, open the Big Ass Fans<\/span><span>\u00a0<\/span><span>app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span>, and then tap <\/span><b>App Settings<\/b><span>. The app version can be found at the top of this screen.<\/span><\/p>\n<p><span>To check your fan\u2019s firmware version, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, <\/span><span>and then select <\/span><b>Firmware Update<\/b> from <span>the menu.<\/span><\/p>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I forgot my Big Ass Fans account password.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"pull-right floating-image\">\n<p><span>To reset your Big Ass Fans mobile app account password:<\/span><\/p>\n<ol>\n<li><span>In the Big Ass Fans<\/span><span>\u00a0app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>.<\/span>\n<ol>\n<li><span>If you are currently signed in, tap your name\/email address at the top of the menu, and then tap <\/span><b>Sign Out<\/b><span>.\u00a0<\/span><\/li>\n<li><span>If you are not currently signed in, tap <\/span><b>Account<\/b><span> at the top of the menu.<\/span><\/li>\n<\/ol>\n<\/li>\n<li><span>Tap <\/span><b>Sign In<\/b><span>\u00a0&gt; <\/span><b>Forgot Your Password<\/b><strong>?<\/strong><\/li>\n<li><span>Enter your email address, and then tap <\/span><b>Send Email<\/b><span>.<\/span><\/li>\n<li><span>Open your email to retrieve the 4-digit PIN. Return to the Big Ass Fans<\/span><span>\u00a0app, enter the PIN, and tap <\/span><b>Confirm<\/b><span>.<\/span><\/li>\n<li>Enter your new password, and then tap <b>Reset Password<\/b>.<\/li>\n<\/ol>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I silence the fan beep or turn off the LED indicators?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"pull-right floating-image\">\n<ol>\n<li><span>Open the Big Ass Fans<\/span><span>\u00a0app.<\/span><\/li>\n<li><span>Tap the name of the fan you want to modify.<\/span><\/li>\n<li><span>Tap<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-6899\" src=\"https:\/\/www.bigassfans.com\/wp-content\/uploads\/2019\/08\/settings_icon.png\" alt=\"\" width=\"29\" height=\"27\" \/><\/span><span>at the bottom of the screen and navigate to the <\/span><i><span>More<\/span><\/i><span> tab.<\/span><\/li>\n<li>Tap <b>Configuration<\/b>.<\/li>\n<li>Turn off the <i>LED Indicators<\/i> and\/or <i>Fan Beep<\/i> toggles.<\/li>\n<\/ol>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I update my Big Ass Fans account information?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"pull-right floating-image\">\n<ol>\n<li><span>In the Big Ass Fans<\/span><span>\u00a0app, tap <img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/><\/span><span>, and then tap your name\/email address at the top of the menu.<\/span><\/li>\n<li><span>Tap <\/span><b>Update Profile<\/b><span>.<\/span><\/li>\n<li><span>Enter your password, then tap <\/span><b>OK<\/b><span>.<\/span><\/li>\n<li>Update your information, and then tap <b>Save<\/b>.<\/li>\n<\/ol>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I change the battery in my remote?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><strong>Bluetooth Remote:<\/strong> Loosen the small screw on the back of the remote and remove the battery cover. Remove and replace the CR 2450 3 V lithium battery. Be sure to properly orient the new battery in the tray. Replace the battery cover and test the remote.<\/p>\n<p><strong>IR Remote (i6 fans only):<\/strong> Remove the battery cover on the back of the remote. Remove and replace the two AAA batteries. Replace the battery cover and test the remote.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;The fan jerks upon startup.&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span>This is normal and may happen occasionally upon startup. An initial slight jerking forward and backward does not affect fan operation.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My airfoils are damaged, or I want a different color or size. Can you send me a new set?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>Each fan goes through a rigorous balancing process during which the airfoils and motor are uniquely paired. Changing airfoils requires a full fan replacement to maintain proper balance and functionality.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"row\" id=\"products\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you install locally?&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p><span>Sorry, no. Please contact Customer Service for assistance.<\/span><\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CTA&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#2f444e&#8221; background_color_gradient_end=&#8221;#242424&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;9145&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_2,1_6,1_6,1_6&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;mobile-padding&#8221; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.12.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_line_height=&#8221;1.25em&#8221; header_font=&#8221;Teko|600|||||||&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;Teko|600|||||||&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font=&#8221;Teko|600|||||||&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font=&#8221;Teko|500|||||||&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_font=&#8221;Teko|500|||||||&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font=&#8221;Teko||||||||&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>Still Need Help?<\/h3>\n<p>Call our exceptional customer service team for help with all your fan-related questions.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/phone-icon.svg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\">888.555.1212<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/email-icon.svg&#8221; url=&#8221;mailto:customer.support@bigassfans.com?subject=BAF%20Support&#8221; url_new_window=&#8221;on&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.14.5&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\"><a href=\"mailto:customer.support@bigassfans.com?subject=BAF Support\">Email<\/a><\/h4>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.14.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/icons\/faq-icon.svg&#8221; url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.14.5&#8243; _dynamic_attributes=&#8221;url&#8221; _module_preset=&#8221;default&#8221; height=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.13.1&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTMifX0=@&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h4 class=\"center white-text\">FAQs<\/h4>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DocumentsEnglish Fran\u00e7ais Espa\u00f1ol Light Kit Light Kit (Fran\u00e7ais) Light Kit (Espa\u00f1ol) Wall Control Wall Control (Fran\u00e7ais) Wall Control (Espa\u00f1ol) Small Overhead Fans Warranty Small Overhead Fans Export Warranty i6 Light Color ShiftingFan (English, Fran\u00e7ais, Espa\u00f1ol) Bluetooth Remote Mounting Light Kit Wall Control Guy Wire Kit Fire Relay Kit Fire Relay Diagram Quick Setup Guide IR [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":961,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9662","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>i6 Support - Big Ass Fans\u00ae - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/ca\/support\/i6\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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