{"id":2047,"date":"2015-08-16T15:48:52","date_gmt":"2015-08-16T19:48:52","guid":{"rendered":"http:\/\/www.bigassfans.com\/?p=26793"},"modified":"2015-08-16T15:48:52","modified_gmt":"2015-08-16T19:48:52","slug":"forbes-highlights-big-ass-fans-customer-service-approach","status":"publish","type":"post","link":"https:\/\/bigassfans.com\/ca\/forbes-highlights-big-ass-fans-customer-service-approach\/","title":{"rendered":"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach"},"content":{"rendered":"<p>Forbes today featured Big Ass Fans\u00ae as an example of stellar customer service with its customer advocacy approach. Columnist Stan Phelps noted how the company follows up with all customers after purchases.<\/p>\n<p>The company seeks &#8220;honest feedback,&#8221; Phelps wrote. \u201cAs a result, customers tend to take calls seriously and open up more as opposed to being called by a salesperson.\u201d<\/p>\n<p>Click <a href=\"http:\/\/www.forbes.com\/sites\/stanphelps\/2015\/08\/16\/losing-customers-over-poor-service-lessons-from-td-bank-big-ass-fans-on-overcoming-indifference\/2\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a> to read the article.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forbes today featured Big Ass Fans\u00ae as an example of stellar customer service with its customer advocacy approach. Columnist Stan Phelps noted how the company follows up with all customers after purchases. The company seeks &#8220;honest feedback,&#8221; Phelps wrote. \u201cAs a result, customers tend to take calls seriously and open up more as opposed to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2047","post","type-post","status-publish","format-standard","hentry","category-media-coverage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Forbes Highlights Big Ass Fans\u2019 Customer Service Approach - Big Ass Fans\u00ae - Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/ca\/forbes-highlights-big-ass-fans-customer-service-approach\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach\" \/>\n<meta property=\"og:description\" content=\"Forbes today featured Big Ass Fans\u00ae as an example of stellar customer service with its customer advocacy approach. Columnist Stan Phelps noted how the company follows up with all customers after purchases. The company seeks &#8220;honest feedback,&#8221; Phelps wrote. \u201cAs a result, customers tend to take calls seriously and open up more as opposed to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bigassfans.com\/ca\/forbes-highlights-big-ass-fans-customer-service-approach\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Ass Fans\u00ae - Canada\" \/>\n<meta property=\"article:published_time\" content=\"2015-08-16T19:48:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach\",\"datePublished\":\"2015-08-16T19:48:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/\"},\"wordCount\":74,\"articleSection\":[\"Media Coverage\"],\"inLanguage\":\"en-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/\",\"url\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/\",\"name\":\"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach - Big Ass Fans\u00ae - Canada\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/#website\"},\"datePublished\":\"2015-08-16T19:48:52+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/forbes-highlights-big-ass-fans-customer-service-approach\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/#website\",\"url\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/\",\"name\":\"Big Ass Fans\u00ae - Canada\",\"description\":\"We Make Big Ass Fans\u00ae\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Person\",\"@id\":\"\",\"url\":\"https:\\\/\\\/bigassfans.com\\\/ca\\\/author\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach - Big Ass Fans\u00ae - Canada","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bigassfans.com\/ca\/forbes-highlights-big-ass-fans-customer-service-approach\/","og_locale":"en_US","og_type":"article","og_title":"Forbes Highlights Big Ass Fans\u2019 Customer Service Approach","og_description":"Forbes today featured Big Ass Fans\u00ae as an example of stellar customer service with its customer advocacy approach. 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