[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”off|off|off” admin_label=”Banner: Desktop\/Tablet” _builder_version=”4.23″ _module_preset=”default” hover_enabled=”0″ locked=”off” collapsed=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_fullwidth_header title=”FREQUENTLY ASKED QUESTIONS” header_scroll_down=”on” scroll_down_icon=”%%4%%” scroll_down_icon_size=”18px” background_overlay_color=”rgba(0,0,0,0.3)” admin_label=”Fullwidth Header” module_class=”mm2023-button” _builder_version=”4.23″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”56px” subhead_font=”|||on|||||” subhead_font_size=”24px” subhead_letter_spacing=”1px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/powerfoil-8-header.jpg” background_position=”top_center” background_enable_video_mp4=”off” background_enable_video_webm=”off” custom_button_one=”on” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”0px” button_one_use_icon=”off” button_one_custom_padding=”0.4em|1em|0.2em|1em|false|true” min_height=”200px” custom_padding=”12%|20px|12%|20px|true|false” link_option_url_new_window=”on” hover_enabled=”0″ title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” custom_css_header_container=”max-width: 1220px;||width: 100%;” custom_css_scroll_button=”background-image: url(‘\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png’);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;” box_shadow_style_button_one=”preset1″ text_shadow_style=”preset3″ global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|desktop” button_one_bg_color__hover=”#ca9c39″ button_one_bg_enable_color__hover=”on” subhead=”Here are a few of the questions we hear the most around here. If you don’t see what you’re looking for, reach out to us anytime.” sticky_enabled=”0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” min_height=”213.7px” custom_margin=”||||false|false” custom_padding=”||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.23″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” width=”100%” max_width=”1220px” sticky_enabled=”0″ custom_padding=”|20px||20px|false|true”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” min_height=”31px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ _module_preset=”default” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}” open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” icon_color=”#ffc425″ toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false”][et_pb_accordion_item title=”WHO IS BIG ASS FANS?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Big\u00a0Ass\u00a0Fans designs and manufactures large-diameter ceiling fans for industrial and commercial use. It is headquartered in Lexington, Kentucky, where all aspects of the business are centered, from R&D to assembly to marketing to sales.<\/p>\n
Carey Smith founded the HVLS Fan Co. in 1999. The company\u2019s original name described its flagship product \u2014 high volume, low speed fans \u2014 literally. The fans used their massive size, not speed, to cool large spaces that lacked air conditioning, such as factories and dairy barns, and the company quickly expanded. Several years after its launch, in response to customers who called asking about \u201cthose big-ass fans,\u201d Smith officially changed its name.<\/p>\n
When churches wanted to install fans to keep congregations comfortable, Big\u00a0Ass\u00a0Fans developed the first silent fan motor. Other kinds of public and private spaces followed. In 2008, the company opened its first overseas office in Australia. In 2009 in Lexington, it cut the ribbon on the world\u2019s only R&D lab dedicated to testing large fans, a LEED\u00ae Gold facility.<\/p>\n
Big\u00a0Ass\u00a0Fans launched its Haiku residential line in 2012, and it has taken off in the years since. The year 2014 was notable for the hiring of the company\u2019s 500th employee, the debut of Big Ass Light\u2019s industrial-strength LED fixtures, and the introduction of Haiku with SenseMe\u2122 technology, the world\u2019s first smart ceiling fan.<\/p>\n
Big\u00a0Ass\u00a0Fans continues to expand and innovate, adding employees and overseas offices and exploring new areas in search of problems to solve.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”WHY DO I NEED A BIG ASS FAN?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Big\u00a0Ass\u00a0Fans make sense for any individual or organization looking to increase comfort, save on energy bills and feel good about reducing their carbon footprint. Big\u00a0Ass\u00a0Fans are ideal for any space where air conditioning is not an option \u2014 including the Great Outdoors. However, they also complement HVAC systems by silently circulating forced air, hot and cold; the result is improved productivity and overall well-being. And Big\u00a0Ass\u00a0Fans are built to last in Lexington, Kentucky, and backed by\u00a0exceptional warranties<\/a>\u00a0and\u00a0customer service<\/a>.<\/p>\n Looking for bullet points? Big\u00a0Ass\u00a0Fans offer the following:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHERE CAN I BUY A BIG ASS FAN?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Big\u00a0Ass\u00a0Fans are currently in more than 125 countries and can be delivered nearly anywhere in the world that comfort, energy efficiency and good looks are valued.<\/p>\n Call us at +65 6709 8500 or\u00a0<\/span>complete a form<\/a>\u00a0<\/span>to speak to a Big Ass Fans expert about how to buy.<\/p>\n Select Big Ass products are also sold on our\u00a0online store<\/a>, at specialty retailers and through retail home-improvement outlets online.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHERE ARE BIG ASS FANS MADE?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Nearly all Big\u00a0Ass\u00a0Fans are manufactured at its production facilities in Lexington, Kentucky, where it is headquartered. That includes all its\u00a0industrial<\/a>\u00a0and\u00a0commercial<\/a>\u00a0<\/span>fans as well as its smaller\u00a0<\/span>Haiku fans<\/a>.<\/p>\n Big\u00a0Ass\u00a0Fans takes tremendous pride in being a major employer in its hometown. Its reliance on local manufacturing derives not just from its commitment to the community but also its focus on quality control and customer satisfaction. Most of the company\u2019s main suppliers are within a day\u2019s drive, making it easy to get to know the factories where components are made and the people who work in them. Furthermore, because most Big\u00a0Ass\u00a0Fans customers are in North America, the company knows that keeping its manufacturing at home allows it to respond to customers\u2019 needs in the fastest and most efficient way possible.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW DO I INSTALL A BIG ASS FAN?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Every fan manufactured by Big Ass Fans, from a 24-foot\u00a0<\/span>Powerfoil X3.0<\/a>\u00a0to a 52-inch\u00a0<\/span>Haiku<\/a>, has different specifications. To ensure that you\u2019re following the correct steps for installing your particular fan, please go to that fan\u2019s product page on our website. There you\u2019ll find a link to the product installation guide that\u2019s specifically written for your fan. Or you can visit our\u00a0<\/span>support page<\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1220px” custom_padding=”|20px||20px|false|true” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” min_height=”31px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.21.0″ _module_preset=”default” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}” open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” icon_color=”#ffc425″ toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false”][et_pb_accordion_item title=”WHICH DIRECTION SHOULD CEILING FANS GO IN WINTER?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n For decades, people have been told to set their ceiling fans to reverse, or clockwise, in winter to push down the heat that collects at the ceiling. But like many long-held beliefs, this is not exactly true.<\/p>\n As many people have found, traditional flat-bladed fans must be turned on at high speed when in reverse to effectively push warm air down to occupant level. That inevitably creates an uncomfortable draft and uses more energy.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS THERMAL COMFORT?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Thermal comfort is most easily explained as a feeling of personal satisfaction with the thermal environment, in other words, feeling neither cold nor hot.<\/p>\n Thermal comfort, also called human comfort, is an individual, subjective assessment and therefore can be difficult to measure. However, it plays an essential role in the design and maintenance of any facility with live occupants. For builders\u2019 purposes, thermal comfort is defined by international comfort standards, the most important of which are ANSI\/ASHRAE Standard 55, ISO 7730 and EN-15251.<\/p>\n ASHRAE Standard 55 establishes the ranges of indoor environmental conditions that are acceptable to achieve thermal comfort. This standard has been regularly updated since first published in 1966, with the latest revision in 2013. It estimates that for thermal comfort purposes, temperature could range from between approximately 67\u00b0F and 82\u00b0F, though thermal comfort is determined by a combination of six factors:<\/p>\n In addition to HVAC systems, ceiling fans are known to play a big role in thermal comfort. Big\u00a0Ass\u00a0Fans\u00ae improve thermal comfort by providing steady air circulation. Though air movement does not lower room temperature, it creates a\u00a0cooling effect<\/a>\u00a0of up to 10\u00b0F (6\u00b0C) when the breeze passes over the skin. And when the furnace is on, the fans slowly\u00a0push the warm air<\/a>\u00a0that collects at the ceiling down without creating a draft, resulting in a more even temperature throughout a space.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS THE DIFFERENCE BETWEEN INDUSTRIAL AND COMMERCIAL FANS?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Ceiling fans are categorized as industrial or commercial based on the environment in which they are used.\u00a0<\/span>Industrial ceiling fans<\/a>\u00a0<\/span>are designed to increase comfort in challenging and frequently noisy industrial settings such as warehouses, distribution centers and factories.\u00a0<\/span>Commercial ceiling fans<\/a>, for the most part, work in conjunction with heating and cooling systems in spaces where silent operation and aesthetics are valued, such as schools, churches, retail outlets and offices.<\/p>\n At Big\u00a0Ass\u00a0Fans, we design and rigorously test all our fans \u2014 industrial, commercial and residential \u2014 with three objectives in mind: performance, reliability and durability. Throughout the process, the fan\u2019s intended environment guides our design decisions. Big\u00a0Ass\u00a0Fans has earned hundreds of patents because of this focus on industry-leading research and development.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS EVAPORATIVE COOLING?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n As water (or any substance) evaporates, the liquid left behind becomes cooler. What we think of as temperature is really the average kinetic energy of the molecules of a substance. Molecules with higher kinetic energy move faster and are more likely to leave the liquid as a gas. When they do, they take this energy with them and leave behind molecules with lower kinetic energy, and therefore lower temperature. This process is known as evaporative cooling.<\/p>\n In many living organisms, including humans, evaporative cooling plays a vital role in maintaining body temperature. By releasing sweat, which is 90 percent water, humans can utilize the effects of evaporative cooling to give off heat to the surrounding air, even if that air is warmer than their body temperature.<\/p>\n When humans cool themselves, they give off heat and moisture to the surrounding air, causing it to become hotter and more humid, and reducing its capacity to absorb additional heat and moisture. This layer of hot humid air forms a blanket around the body, reducing its ability to give off excess heat.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS DESTRATIFICATION?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Destratification is a term that describes the process of reducing thermal stratification.<\/p>\n When heat is introduced into a space, it forms temperature layers, or strata. The warmest air is at the ceiling; the coolest is at the floor, where people work and live. That\u2019s because heated air from a forced air system is 5% to 10% lighter than air at desirable room temperatures (roughly 65 to 75\u00b0F, or 18 to 24\u00b0C). Heated air naturally rises to the highest point in a space, where temperatures can reach roughly 85 to 125\u00b0F (29 to 52\u00b0C) depending on a structure\u2019s features and ceiling height.<\/p>\n The thermostat, typically at floor level, registers the temperature of the cooler, denser air, meaning the furnace is forced to over-deliver in an effort to reach the desired thermostat setting.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT ARE HVLS FANS?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Technically, an HVLS \u2014 high-volume, low-speed \u2014 fan is a ceiling fan greater than 7 feet (2.1 meters) in diameter. Unlike a small, high-velocity fan that creates small, turbulent air streams that quickly disperse, an HVLS fan relies on size, not speed, to move a significant amount of air. Originally designed for large spaces such as barns and factories,\u00a0<\/span>HVLS fans<\/a>\u00a0have evolved as technology has rapidly improved. They now are found in a wide variety of industrial, commercial and residential spaces, often working in conjunction with HVAC systems for energy savings. In fact, energy-efficient HVLS fans have quickly assumed a leading role in the green building movement.<\/p>\n The air from an HVLS fan moves toward the floor in a column that radiates in all directions, flowing horizontally until it reaches a wall \u2014 or airflow from another fan \u2014 at which point it turns upward and flows back toward the fan. This creates convection-like air currents that build as the fan continues to spin. The increased air circulation effectively removes hot, humid air and replaces it with drier air. The result is a silent, non-disruptive and even distribution of 3- to 5-mph breezes over large spaces, with a perceived cooling effect on occupants of up to approximately 10\u00b0F (6\u00b0C). During winter, HVLS fans effectively\u00a0redistribute warm air<\/a>\u00a0trapped at the ceiling down to floor level.<\/p>\n<\/div>\n<\/div>\n Because of their size, HVLS fans are effective and efficient. Using \u00be- to 2-hp motors, they consume power at a fraction of the cost of multiple small ceiling fans. Big\u00a0Ass\u00a0Fans\u00ae couple energy-efficient motors with variable frequency drives and patented airfoil designs inspired by airplane wings to move large volumes of air quietly and efficiently. With HVLS fans from 8 to 24 feet in diameter, Big\u00a0Ass\u00a0Fans offers sizes to suit\u00a0all applications<\/a>.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW FAST SHOULD I RUN MY CEILING FAN?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n In the\u00a0summer<\/a>, the purpose of a ceiling fan is to enhance cooling by creating a breeze across your skin \u2013 this speeds\u00a0evaporation of moisture on your skin<\/a>, and it\u2019s that evaporation of moisture that actually creates the cooling effect.<\/p>\n If you have high ceilings, when the fan is first turned on you may feel an increase in temperature as warm air is brought down from under the ceiling. This effect will soon dissipate, and then the cooling effect will begin.<\/p>\n Beyond this, adjust the fan for your comfort: faster if you feel warm, slower if you feel cool (or if papers are flying around the room).<\/p>\n Fans do not cool the air in a room. Therefore, there is no benefit in leaving a fan running when there are no people in the room; this just wastes electricity. The cooling effect of a fan takes place only when the moving air encounters a person\u2019s skin.<\/p>\n Haiku\u2019s \u201cSmarter Cooling\u201d setting takes care of this automatically. Big\u00a0Ass\u00a0Fans equipped with SmartSense technology also take the guesswork out of the process.<\/p>\n In the\u00a0winter<\/a>, you don\u2019t want to feel the cooling effect of a breeze across your skin. Therefore, the fan should run very slowly.<\/p>\n If you have high ceilings, operate the ceiling fan at its lowest possible speed to bring the warm air trapped at the ceiling down to occupant level.<\/p>\n If your fan can run slowly enough to not create a breeze at its lowest speed setting, it is most efficient and most effective to operate the fan in its \u201cforward\u201d position (blowing downward). This is true of all Big\u00a0Ass\u00a0Fans across our industrial, commercial and residential lines.<\/p>\n If you continue to feel a breeze at the lowest setting, you can still benefit by operating the fan only when there are no people in the room to feel the draft.<\/p>\n Haiku\u2019s<\/a>\u00a0\u201cSmarter Heating\u201d setting takes care of this automatically, as does\u00a0SmartSense technology<\/a>\u00a0on Big Ass industrial fans.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW DO CEILING FANS COOL A ROOM?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Unlike air-conditioning, a ceiling fan doesn\u2019t actually make the air in a room or space cooler. Instead, the fan cools the occupants in it. The breeze from a properly sized and placed ceiling fan cools occupants by disrupting the stagnant layer of air that surrounds the body, preventing heat loss. The removal of that insulating layer of air increases a body\u2019s heat loss to make it feel cooler.<\/p>\n Heat loss (cooling) can come in two forms: cool air passing over the skin removes heat via convection and relatively dry air passing over the skin increases the rate of perspiration evaporation. Learn more about\u00a0evaporative cooling<\/a>. Because a ceiling fan cools occupants but not spaces, it makes sense to turn off a fan in an empty room, unless air circulation is required for reasons other than comfort.<\/p>\n Big\u00a0Ass\u00a0Fans\u00ae create cooling breezes that make a person feel up to 10\u00b0F (6\u00b0C) cooler while requiring minimal power to operate. They do this by relying on size rather than speed. While spinning at a low speed the 52-in to 24-ft diameter fans move large amounts of air, efficiently providing that cooling breeze.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW BIG SHOULD A CEILING FAN BE?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n There are some basic rules of thumb for determining the right size ceiling fan for a given space, although lots of variables must also be considered. Rarely is a space wide open, without dividers, racking, furniture or other obstructions. However, the following guidelines are a good place to start:<\/p>\n For most industrial and commercial large-diameter ceiling fans:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW BIG ARE HVLS FANS?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n\n
General Questions<\/h1>\n<\/div>\n
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IN THE SUMMER<\/h3>\n
IN THE WINTER<\/h3>\n
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