{"id":13541,"date":"2024-07-15T06:09:58","date_gmt":"2024-07-15T06:09:58","guid":{"rendered":"https:\/\/bigassfansstg.wpengine.com\/sg\/?page_id=13541"},"modified":"2024-08-30T02:16:07","modified_gmt":"2024-08-30T02:16:07","slug":"haiku","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/sg\/troubleshooting\/haiku\/","title":{"rendered":"Haiku Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”off|off|off” admin_label=”Banner” _builder_version=”4.23″ _module_preset=”default” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Haiku” subhead=”Big Ass Fans Haiku Troubleshooting” header_scroll_down=”on” scroll_down_icon=”%%4%%” scroll_down_icon_size=”18px” button_one_text=”Contact Customer Service” button_one_url=”\/sg\/contact-us\/” background_overlay_color=”rgba(0,0,0,0.3)” admin_label=”Fullwidth Header” module_class=”mm2023-button” _builder_version=”4.23″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”56px” subhead_font=”|||on|||||” subhead_font_size=”24px” subhead_letter_spacing=”1px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/haiku-header.jpg” background_position=”top_center” background_enable_video_mp4=”off” background_enable_video_webm=”off” custom_button_one=”on” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”0px” button_one_use_icon=”off” button_one_custom_padding=”0.4em|1em|0.2em|1em|false|true” min_height=”200px” custom_padding=”12%|20px|12%|20px|true|false” link_option_url_new_window=”on” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” custom_css_header_container=”max-width: 1220px;||width: 100%;” custom_css_scroll_button=”background-image: url(‘\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png’);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;” box_shadow_style_button_one=”preset1″ text_shadow_style=”preset3″ global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|desktop” button_one_bg_color__hover=”#ca9c39″ button_one_bg_enable_color__hover=”on”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Documents<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Haiku Indoor (English)<\/span> <\/a>
\nHaiku Indoor (Fran\u00e7ais)<\/span> <\/a>
\nHaiku Indoor (Espa\u00f1ol)<\/span> <\/a>
\nHaiku Outdoor (English)<\/span> <\/a>
\nHaiku Outdoor (Fran\u00e7ais)<\/span> <\/a>
\nHaiku Outdoor (Espa\u00f1ol)<\/span> <\/a>
\nRemote Control (English)<\/span> <\/a>
\nHaiku with UV-C Technology (English)<\/span> <\/a>
\nHaiku with UV-C Technology (Fran\u00e7ais)<\/span> <\/a>
\nHaiku with UV-C Technology (Espa\u00f1ol)<\/span> <\/a>
\nHaiku Uplight (English)<\/span> <\/a>
\nHaiku Uplight (Fran\u00e7ais)<\/span> <\/a>
\nHaiku Uplight (Espa\u00f1ol)<\/span> <\/a>
\nHaiku Light Kit (English)<\/span> <\/a>
\nHaiku Light Kit (Fran\u00e7ais)<\/span> <\/a>
\nHaiku Light Kit (Espa\u00f1ol)<\/span> <\/a>
\nSenseME (English)<\/span> <\/a>
\nSenseME (Fran\u00e7ais)<\/span> <\/a>
\nSenseME (Espa\u00f1ol)<\/span> <\/a>
\n0\u201310 V Module (English)<\/span> <\/a>
\n0\u201310 V Module (Fran\u00e7ais)<\/span> <\/a>
\n0\u201310 V Module (Espa\u00f1ol)<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Warranties” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Small Overhead Fans Warranty<\/span> <\/a>
\nSmall Overhead Fans Export Warranty<\/span> <\/a>
\nHaiku Indoor International Warranty (before 2019)<\/span> <\/a>
\nHaiku Outdoor International Warranty (before 2019)<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Videos” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Haiku Universal Mount Installation<\/a>[\/et_pb_toggle][et_pb_toggle title=”Installation” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Haiku Indoor (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a>
\nHaiku Indoor (Deutsch)<\/span> <\/a>
\nHaiku Indoor with Uplight (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a>
\nHaiku Outdoor (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a>
\nHaiku Outdoor (Deutsch)<\/span> <\/a>
\nBAFCon 0\u201310 V Installation<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Drop Ceiling Mount<\/span> <\/a>
\nFan Light Kit (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a>
\n0-10 V Module (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a>
\nWireless Wall Control (English, Fran\u00e7ais)<\/span> <\/a>
\nWireless Wall Control (Espa\u00f1ol)<\/span> <\/a>
\nRemote Control<\/span> <\/a>
\nUV-C LED Board Replacement (English, Fran\u00e7ais, Espa\u00f1ol)<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Operation” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Fan Maintenance<\/span> <\/a>
\nRemote Control<\/span> <\/a>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Getting Connected<\/h3>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” icon_color=”#ffc425″ _builder_version=”4.16″ _module_preset=”default” toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”I don\u2019t see my fan\u2019s light in the app. ” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

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If the light kit was installed while power to the fan was on, your fan and the app may not recognize the light properly. <\/span>To resolve the issue, turn off power to the fan for 30 seconds using the circuit breaker or the wall switch. Restore power to the fan and attempt to control the light again.<\/span><\/p>\n<\/div>\n<\/div>\n

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<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I reset my fan\u2019s network settings? ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Note: A network reset will only re-broadcast the default Haiku Wi-Fi network. All your product names, rooms, events, and other settings will not be changed.<\/em><\/p>\n

    \n
  1. Press and hold a power button (fan or light) on the remote for 5 seconds. After 5 seconds, the blue LED indicators will blink.<\/li>\n<\/ol>\n

    \"\"<\/p>\n

      \n
    1. Within 30 seconds of the LED indicators blinking, press the (plus) button on the remote. The fan will beep, and its LED indicators will blink rapidly.<\/li>\n<\/ol>\n

      \"\"<\/p>\n

        \n
      1. When the LED indicators stop blinking, the network reset is complete.<\/li>\n<\/ol>\n

        If the above sequence doesn\u2019t work, bring your fan to a complete stop and try the following:<\/p>\n

          \n
        1. On the remote, press the following button sequence: Whoosh, Whoosh, Clear, Timer, Fan On\/Off.<\/li>\n
        2. You will hear a beep after pressing each button, indicating that the fan received the command. Note: the fan will only beep if fan beeps were not turned off.<\/li>\n
        3. When the network reset is accepted, the fan\u2019s blue indicator lights will form a circle. Check your mobile device\u2019s Wi-Fi settings to make sure the fan\u2019s network is now visible.<\/li>\n
        4. After a network reset, your fan\u2019s custom settings (preferences, schedules, etc.) are retained.<\/li>\n<\/ol>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I set up the Haiku app? ” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

          BEFORE SETTING UP THE APP<\/h2>\n
            \n
          1. Obtain your Wi-Fi router SSID (network name) and password<\/b>. If you do not have a Wi-Fi network or you do not want to connect your Haiku products to your network, you can use the app to turn a Haiku product into a Wi-Fi access point. See Setting Up Your App<\/em> below for instructions. Note:\u00a0Haiku product Wi-Fi access points do not have an internet connection.<\/i><\/li>\n<\/ol>\n
              \n
            1. Install and test your Haiku products<\/b>. Make sure your products are receiving power.\u00a0Use the provided remote to test fan and light functionality. See their respective installation guides for instructions on installing your product.<\/li>\n<\/ol>\n

              SETTING UP YOUR APP<\/h2>\n

              IOS DEVICES:<\/h3>\n
                \n
              1. Download the Haiku App<\/b><\/a> to your iOS device.<\/b><\/li>\n
              2. Open the app.\n
                  \n
                1. If this is your first time using Haiku, create an account.<\/li>\n
                2. If you already have a Haiku account, sign-in, tap \"\", and tap Add a Product<\/b>.<\/li>\n<\/ol>\n<\/li>\n
                3. On the Let\u2019s Set Up Your Product!<\/i> screen, tap Let\u2019s Go<\/b>.<\/li>\n
                4. Make sure your Haiku product is installed and powered on, then tap Next<\/b>.<\/li>\n
                5. When you see the Connect to Your Device<\/i> screen, go to your device\u2019s Settings app and navigate to Wi-Fi settings. Your Haiku product\u2019s default network will appear in the list of available networks, and it will begin with the word Haiku<\/i> (e.g. Haiku_L_AA:BB:CC<\/i>).<\/li>\n
                6. Tap on the Haiku product\u2019s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.<\/li>\n
                7. Return to the Haiku Home app.<\/li>\n
                8. Tap Set It Up,<\/b> and follow the instructions\u00a0to name your fan and assign it to a room.<\/li>\n
                9. On the Connect Your Device<\/i> screen, select I Have a Wi-Fi Network<\/b> if you have an existing network in your home.<\/li>\n
                10. If you don\u2019t have a Wi-Fi network, click here<\/a> to learn about setting up an AP network.<\/li>\n
                11. On the next screen, select your Wi-Fi network from the list.<\/li>\n
                12. Enter your Wi-Fi password, and tap Next<\/b>.<\/li>\n
                13. When the Haiku product successfully joins your network, you will see a Congratulations!<\/i> message.\n
                    \n
                  1. If you receive a message stating that your Haiku product failed to join the network, see My fan failed to join my Wi-Fi network <\/i><\/a>for further assistance.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                    Tap Add Another Device<\/b> to connect other Haiku products to your home network.<\/p>\n

                    Tap Finished Adding Devices<\/b> if you don\u2019t have any more Haiku products to connect right now.<\/p>\n

                    ANDROID DEVICES:<\/b><\/h3>\n

                    Important:<\/i> Before starting, make sure your Location Services and GPS are turned on in your mobile device\u2019s settings. <\/i><\/p>\n

                      \n
                    1. Download the Haiku App<\/b><\/a> to your Android device.<\/b><\/li>\n
                    2. Open the app.<\/b>\n
                        \n
                      1. If this is your first time using Haiku, create an account.<\/li>\n
                      2. If you already have a Haiku account, sign-in, <\/b>tap \"\", and tap Add a Product<\/b>.<\/li>\n<\/ol>\n<\/li>\n
                      3. On the Let\u2019s Set Up Your Product!<\/i> screen, tap Let\u2019s Go.<\/b><\/li>\n
                      4. Make sure your Haiku product is installed and powered on, then tap Next.<\/b><\/li>\n
                      5. If you are using an Android device, you may be asked to allow location access. This lets us use the Wi-Fi radio in your phone\/tablet to locate nearby Haiku devices that have not yet been set up.<\/li>\n
                      6. At the Connect to Your Product <\/i>screen, select your\u00a0Haiku product\u2019s default network from the list of products (e.g. Haiku Fan (AA:BB:CC) \u2013 the characters inside the parentheses are each product\u2019s unique identifier).<\/li>\n
                      7. From the Room Setup<\/i> screen:\n
                          \n
                        1. Tap Add Room<\/b> to create a new room.\n