{"id":13548,"date":"2024-07-15T06:09:59","date_gmt":"2024-07-15T06:09:59","guid":{"rendered":"https:\/\/bigassfansstg.wpengine.com\/sg\/?page_id=13548"},"modified":"2024-08-30T02:05:39","modified_gmt":"2024-08-30T02:05:39","slug":"bafworks","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/sg\/troubleshooting\/bafworks\/","title":{"rendered":"Bafworks Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”off|off|off” admin_label=”Banner” _builder_version=”4.23″ _module_preset=”default” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”BAFWorks” subhead=”Big Ass Fans BAFWorks Troubleshooting” header_scroll_down=”on” scroll_down_icon=”%%4%%” scroll_down_icon_size=”18px” button_one_text=”Contact Customer Service” button_one_url=”\/sg\/contact-us\/” background_overlay_color=”rgba(0,0,0,0.3)” admin_label=”Fullwidth Header” module_class=”mm2023-button” _builder_version=”4.23″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”56px” subhead_font=”|||on|||||” subhead_font_size=”24px” subhead_letter_spacing=”1px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/headers\/bafworks-header.jpg” background_position=”top_center” background_enable_video_mp4=”off” background_enable_video_webm=”off” custom_button_one=”on” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”0px” button_one_use_icon=”off” button_one_custom_padding=”0.4em|1em|0.2em|1em|false|true” min_height=”200px” custom_padding=”12%|20px|12%|20px|true|false” link_option_url_new_window=”on” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” custom_css_header_container=”max-width: 1220px;||width: 100%;” custom_css_scroll_button=”background-image: url(‘\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png’);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;” box_shadow_style_button_one=”preset1″ text_shadow_style=”preset3″ global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|desktop” button_one_bg_color__hover=”#ca9c39″ button_one_bg_enable_color__hover=”on”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Documents<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

English<\/span> <\/a>
Fran\u00e7ais<\/span> <\/a>
Espa\u00f1ol<\/span> <\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Warranties” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

Control Systems Warranty<\/span> <\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Installation” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

BAFWorks<\/span> <\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Operations” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.16″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]<\/p>\n

User Guide<\/span> <\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

Controlling Bafworks<\/h3>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” icon_color=”#ffc425″ _builder_version=”4.16″ _module_preset=”default” toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”How do I control all of the fans?” open=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

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To view and interact with all of the devices in your BAFWorks\u00ae system, touch the All Devices button in the top right corner of any screen of the application. The All Devices screen provides you with real-time information about all of the devices in your system, as well as options for managing them.<\/p>\n

See image below for details.<\/p>\n<\/div>\n<\/div>\n

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A. Home Button.<\/strong>\u00a0Touch the Home button to return to the BAFWorks home screen.<\/p>\n

B. Start\/Stop All Devices.\u00a0<\/strong>Start of stop all devices in the system.<\/p>\n

C. Screen Navigation Bar.\u00a0<\/strong>Swipe your finger back and forth across the circles to view the devices on each screen. Up to six (6) devices can be displayed on one screen.<\/p>\n

D. Global Admin Lock<\/strong>. Lock or unlock the operational status of all devices in the system. This setting requires administrator password entry.<\/p>\n

E. Group Header<\/strong>. Indicates the group to which the device belongs.<\/p>\n

F. Animated Device Icon.<\/strong> Provides a quick visual indication of device type and status. For fans, the device icon includes a speed indicator showing the fan\u2019s current running speed. Touch a device icon to view the settings for that device.<\/p>\n

G. Device Status Icon.<\/strong> Indicates the device\u2019s operational status.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Trouble with Something Else<\/h3>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” icon_color=”#ffc425″ _builder_version=”4.16″ _module_preset=”default” toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_width_bottom=”2px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”All of my fans are disconnected from BAFWorks.” open=”on” _builder_version=”4.16″ _module_preset=”default” body_link_font=”||||on|||#ca9c39|” global_colors_info=”{}”]<\/p>\n

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If fans are marked with a red \u201cX,\u201d then the system is not able to connect to them.<\/p>\n

To determine connection status, check the indicator light (C) at the bottom left of the screen.<\/p>\n

If the indicator light is green, the fan is running and communicating with BAFWorks.<\/p>\n

If the indicator light is yellow, the fan is communicating with BAFWorks, but has faulted. See the Installation Guide for details on fan fault messages. Make sure all fans are being supplied with power from the breaker panel.<\/p>\n

If the indicator light is red, the fan is not communicating with BAFWorks and its status is unknown.<\/p>\n

If the indicator light is gray, the fan might not be connected to the correct Wi-Fi network. In this case, press the physical \u201cHome\u201d button on the iPad. Open the Settings menu, and select \u201cWi-Fi.\u201d Connect to the network \u201cBAFWorks,\u201d then reopen the app.<\/p>\n<\/div>\n<\/div>\n

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Still need help?<\/p>\n

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Contact Us today<\/h2>\n

[\/et_pb_text][et_pb_button button_url=”\/sg\/contact-us\/” url_new_window=”on” button_text=”Get In Touch” button_alignment=”center” module_class=”mm2023-button” _builder_version=”4.23″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”0px” custom_margin=”0px||0px||false|false” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”3px” button_border_width__hover=”0px” button_border_width__hover_enabled=”on|desktop”]<\/p>\n

[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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