{"id":13577,"date":"2024-07-16T03:22:24","date_gmt":"2024-07-16T03:22:24","guid":{"rendered":"https:\/\/bigassfansstg.wpengine.com\/sg\/?page_id=13577"},"modified":"2024-08-30T02:16:31","modified_gmt":"2024-08-30T02:16:31","slug":"haiku-coastal","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/sg\/troubleshooting\/haiku-coastal\/","title":{"rendered":"Haiku Coastal Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;Banner&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Haiku Coastal&#8221; subhead=&#8221;Big Ass Fans Haiku Coastal Troubleshooting&#8221; header_scroll_down=&#8221;on&#8221; scroll_down_icon=&#8221;%%4%%&#8221; scroll_down_icon_size=&#8221;18px&#8221; button_one_text=&#8221;Contact Customer Service&#8221; button_one_url=&#8221;\/sg\/contact-us\/&#8221; background_overlay_color=&#8221;rgba(0,0,0,0.3)&#8221; admin_label=&#8221;Fullwidth Header&#8221; module_class=&#8221;mm2023-button&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|||on|||||&#8221; title_font_size=&#8221;56px&#8221; subhead_font=&#8221;|||on|||||&#8221; subhead_font_size=&#8221;24px&#8221; subhead_letter_spacing=&#8221;1px&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/bigassfans.com\/sg\/wp-content\/uploads\/sites\/15\/2024\/07\/banner-haiku-coastal-support.jpg&#8221; background_position=&#8221;top_center&#8221; background_enable_video_mp4=&#8221;off&#8221; background_enable_video_webm=&#8221;off&#8221; custom_button_one=&#8221;on&#8221; button_one_text_color=&#8221;#242424&#8243; button_one_bg_color=&#8221;#ffc425&#8243; button_one_border_width=&#8221;0px&#8221; button_one_use_icon=&#8221;off&#8221; button_one_custom_padding=&#8221;0.4em|1em|0.2em|1em|false|true&#8221; min_height=&#8221;200px&#8221; custom_padding=&#8221;12%|20px|12%|20px|true|false&#8221; link_option_url_new_window=&#8221;on&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; custom_css_header_container=&#8221;max-width: 1220px;||width: 100%;&#8221; custom_css_scroll_button=&#8221;background-image: url(&#8216;\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png&#8217;);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;&#8221; box_shadow_style_button_one=&#8221;preset1&#8243; text_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221; button_one_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_one_bg_color__hover=&#8221;#ca9c39&#8243; button_one_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.25em&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">Documents<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Tech Specs&#8221; open=&#8221;on&#8221; icon_color=&#8221;#5c5a5b&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; open_icon_color=&#8221;#5c5a5b&#8221; open_toggle_icon=&#8221;&#xf068;||fa||900&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|600||on|||||&#8221; body_link_font=&#8221;||||on|||#242424|&#8221; body_link_text_color=&#8221;#242424&#8243; background_color=&#8221;#f3f1f2&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><a href=\"\/docs\/haiku\/coastal\/cutsheet-haiku-coastal-en.pdf\" target=\"_blank\" rel=\"noopener\">Haiku Coastal (English)<\/a><br \/>\n<a href=\"\/docs\/haiku\/coastal\/cutsheet-haiku-coastal-fr.pdf\" target=\"_blank\" rel=\"noopener\">Haiku Coastal (Fran\u00e7ais)<\/a><br \/>\n<a href=\"\/docs\/haiku\/coastal\/cutsheet-haiku-coastal-es.pdf\" target=\"_blank\" rel=\"noopener\">Haiku Coastal (Espa\u00f1ol)<\/a><br \/>\n<a href=\"\/docs\/common\/cutsheet-res-wall-control.pdf\" target=\"_blank\" rel=\"noopener\">Wired Wall Control (English)<\/a><br \/>\n<a href=\"\/docs\/common\/cutsheet-res-wall-control-fr.pdf\" target=\"_blank\" rel=\"noopener\">Wired Wall Control (Fran\u00e7ais)<\/a><br \/>\n<a href=\"\/docs\/common\/cutsheet-res-wall-control-es.pdf\" target=\"_blank\" rel=\"noopener\">Wired Wall Control (Espa\u00f1ol)<\/a><br \/>\n<a href=\"\/docs\/haiku\/haikul\/cutsheet-haiku-l2-0-10V-en.pdf\" target=\"_blank\" rel=\"noopener\">0\u201310 V Module (English) (Gen 2)<\/a><br \/>\n<a href=\"\/docs\/haiku\/haikul\/cutsheet-haiku-l2-0-10V-fr.pdf\" target=\"_blank\" rel=\"noopener\">0\u201310 V Module (Fran\u00e7ais) (Gen 2)<\/a><br \/>\n<a href=\"\/docs\/haiku\/haikul\/cutsheet-haiku-l2-0-10V-es.pdf\" target=\"_blank\" rel=\"noopener\">0\u201310 V Module (Espa\u00f1ol) (Gen 2)<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Warranties&#8221; icon_color=&#8221;#5c5a5b&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; open_icon_color=&#8221;#5c5a5b&#8221; open_toggle_icon=&#8221;&#xf068;||fa||900&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|600||on|||||&#8221; body_link_font=&#8221;||||on|||#242424|&#8221; body_link_text_color=&#8221;#242424&#8243; background_color=&#8221;#f3f1f2&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Coastal Warranty&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061507,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;10&quot;:2,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/bigassfans.com\/docs\/warranty\/warranty-baf-coastal.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/bigassfans.com\/docs\/warranty\/warranty-baf-coastal.pdf\" target=\"_blank\" rel=\"noopener\">Coastal Warranty<\/a><\/span><br \/>\n<span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Coastal Export Warranty&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061505,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/bigassfans.com\/docs\/warranty\/warranty-baf-coastal-export.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/bigassfans.com\/docs\/warranty\/warranty-baf-coastal-export.pdf\" target=\"_blank\" rel=\"noopener\">Coastal Export Warranty<\/a><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Installation&#8221; icon_color=&#8221;#5c5a5b&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; open_icon_color=&#8221;#5c5a5b&#8221; open_toggle_icon=&#8221;&#xf068;||fa||900&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|600||on|||||&#8221; body_link_font=&#8221;||||on|||#242424|&#8221; body_link_text_color=&#8221;#242424&#8243; background_color=&#8221;#f3f1f2&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Haiku Coastal Installation Guide&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061377,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/www.bigassfans.com\/docs\/haiku\/coastal\/haiku-coastal-install-guide.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/www.bigassfans.com\/docs\/haiku\/coastal\/haiku-coastal-install-guide.pdf\" target=\"_blank\" rel=\"noopener\">Haiku Coastal Installation Guide<\/a><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Videos&#8221; icon_color=&#8221;#5c5a5b&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; open_icon_color=&#8221;#5c5a5b&#8221; open_toggle_icon=&#8221;&#xf068;||fa||900&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|600||on|||||&#8221; body_link_font=&#8221;||||on|||#242424|&#8221; body_link_text_color=&#8221;#242424&#8243; background_color=&#8221;#f3f1f2&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.youtube.com\/watch?v=q3kYlI-Vwp4\">How do I group my fans to work together?<\/a><br \/>\n<a href=\"https:\/\/bigassfans.com\/support\/how-do-i-know-if-my-ir-remote-is-working\/\" target=\"_blank\" rel=\"noopener\">How do I know if my IR remote is working?<\/a><br \/>\n<a href=\"https:\/\/www.youtube.com\/watch?v=Qzfscwd6EDY&amp;list=PLiLuJEHIo8CFeRJgIp5KYyvIz4S91wjpz&amp;index=1&amp;t=3s&amp;pp=iAQB\" target=\"_blank\" rel=\"noopener\">How do I set up the Big Ass Fans app?<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Kits &#038; Accessories&#8221; icon_color=&#8221;#5c5a5b&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; open_icon_color=&#8221;#5c5a5b&#8221; open_toggle_icon=&#8221;&#xf068;||fa||900&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|600||on|||||&#8221; body_link_font=&#8221;||||on|||#242424|&#8221; body_link_text_color=&#8221;#242424&#8243; background_color=&#8221;#f3f1f2&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Wired Wall Control&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061377,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/bigassfans.com\/docs\/common\/baf-res-wall-control-install-guide.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/bigassfans.com\/docs\/common\/baf-res-wall-control-install-guide.pdf\" target=\"_blank\" rel=\"noopener\">Wired Wall Control<\/a><\/span><br \/>\n<span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;0\u201310 V Module&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061377,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/bigassfans.com\/docs\/haiku\/haikul\/haiku-l2-install-guide-0-10v.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/bigassfans.com\/docs\/haiku\/haikul\/haiku-l2-install-guide-0-10v.pdf\" target=\"_blank\" rel=\"noopener\">0\u201310 V Module<\/a><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Operation&#8221; icon_color=&#8221;#5c5a5b&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; open_icon_color=&#8221;#5c5a5b&#8221; open_toggle_icon=&#8221;&#xf068;||fa||900&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;|600||on|||||&#8221; body_link_font=&#8221;||||on|||#242424|&#8221; body_link_text_color=&#8221;#242424&#8243; background_color=&#8221;#f3f1f2&#8243; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"col-lg-7 col-md-7 col-sm-12 col-xs-12\">\n<div id=\"documents-list\" class=\"row\">\n<div class=\"col-lg-6 col-md-6 col-sm-6 col-xs-12\" style=\"text-align: left;\"><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Fan Maintenance&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061377,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/bigassfans.com\/docs\/haiku\/haiku\/haiku-fan-maintenance.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/bigassfans.com\/docs\/haiku\/haiku\/haiku-fan-maintenance.pdf\" target=\"_blank\" rel=\"noopener\">Fan Maintenance<\/a><\/span><br \/>\n<span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Remote Control Operation&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1061377,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11,&quot;23&quot;:1}\" data-sheets-hyperlink=\"https:\/\/www.bigassfans.com\/docs\/haiku\/accessories\/haiku-remote-user-instructions.pdf\"><a class=\"in-cell-link\" href=\"https:\/\/www.bigassfans.com\/docs\/haiku\/accessories\/haiku-remote-user-instructions.pdf\" target=\"_blank\" rel=\"noopener\">Remote Control Operation<\/a><\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"col-lg-4 col-lg-offset-1 col-md-4 col-md-offset-1 col-sm-12 col-xs-12 sidebar\"><\/div>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.25em&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font_size=&#8221;36px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font_size=&#8221;24px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; header_2_font_size_tablet=&#8221;32px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"gray-text left\">FAQs<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Getting Connected<\/h3>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#242424&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#242424&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#ffc425&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#242424&#8243; toggle_font=&#8221;|600||on|||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_top=&#8221;0px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#d8d8d8&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I reset my fan\u2019s network settings? &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><em>Note: A network reset will only re-broadcast the default Haiku Wi-Fi network. All your product names, rooms, events, and other settings will not be changed.<\/em><\/p>\n<ol style=\"text-align: left;\">\n<li>Press and hold a power button (fan or light) on the remote for 5 seconds. After 5 seconds, the blue LED indicators will blink.<\/li>\n<\/ol>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-442\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Fan-Power-300x123.png\" alt=\"\" width=\"300\" height=\"123\" \/><\/p>\n<ol style=\"text-align: left;\" start=\"2\">\n<li>Within 30 seconds of the LED indicators blinking, press the (plus) button on the remote. The fan will beep, and its LED indicators will blink rapidly.<\/li>\n<\/ol>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-437\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Speed-Up-300x122.png\" alt=\"\" width=\"300\" height=\"122\" \/><\/p>\n<ol style=\"text-align: left;\" start=\"3\">\n<li>When the LED indicators stop blinking, the network reset is complete.<\/li>\n<\/ol>\n<p style=\"text-align: left;\">If the above sequence doesn\u2019t work, bring your fan to a complete stop and try the following:<\/p>\n<ol>\n<li style=\"text-align: left;\">On the remote, press the following button sequence: Whoosh, Whoosh, Clear, Timer, Fan On\/Off.<\/li>\n<li style=\"text-align: left;\">You will hear a beep after pressing each button, indicating that the fan received the command. Note: the fan will only beep if fan beeps were not turned off.<\/li>\n<li style=\"text-align: left;\">When the network reset is accepted, the fan\u2019s blue indicator lights will form a circle. Check your mobile device\u2019s Wi-Fi settings to make sure the fan\u2019s network is now visible.<\/li>\n<li style=\"text-align: left;\">After a network reset, your fan\u2019s custom settings (preferences, schedules, etc.) are retained.<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I have a new router, or my Wi-Fi network name or password has changed, and now I can\u2019t control my fan. &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won\u2019t be able to communicate with your router. To get them working together again, try the following:<\/span><\/p>\n<ol style=\"text-align: left;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reset your fan\u2019s settings using the instructions <\/span><a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-fans-network-settings\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap <\/span><span style=\"font-weight: 400;\">, and then tap<\/span><b> Add a Product<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Follow the on-screen prompts to connect your fan to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see the instructions <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=gZVDuIBQg4M&amp;list=PLiLuJEHIo8CFeRJgIp5KYyvIz4S91wjpz&amp;index=2&amp;pp=iAQB\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan failed to join my Wi-Fi network. &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li style=\"text-align: left;\">Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (\u201c) will not work with Big Ass fans.<\/li>\n<li style=\"text-align: left;\">Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.<\/li>\n<li style=\"text-align: left;\">Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">If you have verified these conditions, but your fan still won\u2019t connect to your network, reset your fan\u2019s settings using the instructions\u00a0<a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-fans-network-settings\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0(Haiku fans) or\u00a0<a href=\"https:\/\/www.bigassfans.com\/support\/faq\/how-do-i-reset-my-i6-fans-settings\/\" target=\"_blank\" rel=\"noopener\">here<\/a> (es6 and i6 fans).<\/p>\n<ul>\n<li style=\"text-align: left;\">After you\u2019ve reset the fan\u2019s settings, connect your mobile device to your home Wi-Fi network. In the app, tap <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-796\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/menu.png\" alt=\"\" width=\"18\" height=\"12\" \/>, and then tap <b>Add a Product.<\/b><\/li>\n<li style=\"text-align: left;\">Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>About Haiku Coastal<\/h3>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#242424&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#242424&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#ffc425&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#242424&#8243; toggle_font=&#8221;|600||on|||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_top=&#8221;0px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#d8d8d8&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How do I remove the canopy from the top of the fan?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: left;\">To remove the canopy, use a pen tip or other long, thin object to press the tab inside the small hole at the top of the canopy. While pressing the tab, twist the canopy counterclockwise and slide it down the extension tube.<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What are the clearance guidelines for my fan? &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>Follow these clearance guidelines when installing your fan to avoid damage to the fan or its surroundings.<\/p>\n<\/div>\n<\/div>\n<div id=\"products\" class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium alignnone\" src=\"https:\/\/ba-web.s3-us-east-2.amazonaws.com\/global\/images\/support\/clearances.png\" alt=\"\" width=\"800\" height=\"600\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What type of ceiling outlet box should I use to hang my fan? &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p>We recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.<\/p>\n<\/div>\n<\/div>\n<div id=\"products\" class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Controlling Haiku Coastal<\/h3>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#242424&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#242424&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#ffc425&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#242424&#8243; toggle_font=&#8221;|600||on|||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_top=&#8221;0px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#d8d8d8&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What is Fan Eco? &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Fan Eco is a mode in the BAF app that allows you to fully leverage the energy savings from your ceiling fan. Toggle on Fan Eco to reduce your fan\u2019s energy consumption in conditions that don\u2019t require maximum air movement.<\/span><\/p>\n<p style=\"text-align: left;\"><b>To enable Fan Eco:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">In the BAF app, tap a fan on the Home screen.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Tap the settings icon in the bottom right corner of the screen.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Toggle<\/span><b> Fan Eco<\/b><span style=\"font-weight: 400;\"> to enable it.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I restore my fan\u2019s factory settings? &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">Note: A factory reset will set the fan back to factory settings, clear any device and room names, delete existing scheduled events, and reset all other settings back to original values.<\/span><\/i><\/p>\n<ol style=\"text-align: left;\">\n<li>Press and hold any power button (fan or light) on your remote for 5 seconds.\u00a0After 5 seconds, the blue LED indicators will blink.<\/li>\n<\/ol>\n<p style=\"text-align: left;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-442\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Fan-Power-300x123.png\" alt=\"\" width=\"300\" height=\"123\" \/><\/p>\n<ol style=\"text-align: left;\" start=\"2\">\n<li>Within 30 seconds of the LEDs blinking, press any\u00a0<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-240 alignnone\" src=\"https:\/\/s3.amazonaws.com\/ba-en-us\/global\/Remote-minus-icon.png\" alt=\"\" width=\"17\" height=\"2\" \/>minus button on your remote. The fan will beep, and its LEDs will blink rapidly.<\/li>\n<li>When the LED indicators stop blinking, the factory reset is complete.<\/li>\n<\/ol>\n<p style=\"text-align: left;\">If the above reset sequence did not work, bring your fan to a complete stop and try the following:<\/p>\n<ol>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Press the following button sequence on the remote: Whoosh, Whoosh, Clear, Timer, Speed Down.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">You will hear a beep after pressing each button, indicating that the fan received the command.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">When the LED indicators stop blinking, the factory reset is complete. <\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I reverse my fan using the IR remote? &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Yes. However, Big Ass Fans does not recommend reversing your fan. Instead, run the fan on low speed settings to gently circulate air without creating a draft. Not convinced? <\/span><a href=\"https:\/\/www.bigassfans.com\/heat-destratification\/\"><span style=\"font-weight: 400;\">Click here<\/span><\/a><span style=\"font-weight: 400;\"> to find out why reversing your fan (especially in winter) isn\u2019t necessary.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">If you\u2019d still like to reverse your fan, do the following:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Bring the fan to a complete stop.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">On the IR remote, press and hold the Fan Power button until the fan beeps and the leds flash.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Press the Whoosh button and you will hear a long beep.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Press the speed plus (+) button or the Fan Power button.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What do the Whoosh, Timer, Sleep, and Clear buttons on the remote do? &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<ul>\n<li style=\"text-align: left;\">Whoosh mode varies fan speed up and down to simulate natural breezes. Set the fan to your maximum desired speed, and then press the Whoosh button. To exit Whoosh mode, press the On\/Off button, manually change the fan speed, or press the Whoosh button again.<\/li>\n<li style=\"text-align: left;\">Sleep, Timer, and Clear commands will vary between SenseME-enabled fans and non-SenseME fans.<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">I SERIES, HAIKU L WITH WI-FI MODULE, AND OTHER SENSEME-ENABLED FANS<\/h3>\n<ul style=\"text-align: left;\">\n<li><strong>Sleep<\/strong>: Press the Sleep button to\u00a0enable your\u00a0Sleep Mode settings as specified in the Haiku app. Press again to disable Sleep settings.<\/li>\n<li><strong>Timer:\u00a0<\/strong>Press the Timer button once for every hour you want the fan to run. The fan will turn off after the selected number of hours.\u00a0For example, pressing the Timer button five times will turn the fan off after five hours of run time.<\/li>\n<li><strong>Clear:\u00a0<\/strong>Press the\u00a0Clear button to\u00a0disable the Timer, if it\u2019s currently active.<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">HAIKU L FANS WITHOUT WI-FI MODULE<\/h3>\n<ul style=\"text-align: left;\">\n<li><strong>Sleep:\u00a0<\/strong>Press the Sleep button to set an eight-hour timer. The fan will decrease in speed each hour until it reaches Speed 1. The fan will turn off automatically after eight hours.<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">HAIKU C, NON-SENSEME ENABLED FANS (EXCLUDING HAIKU L)<\/h3>\n<ul>\n<li style=\"text-align: left;\"><strong>Timer:\u00a0<\/strong>Press the Timer button once for every hour you want the fan to run. The fan will turn off after the selected number of hours.\u00a0For example, pressing the Timer button five times will turn the fan off after five hours of run time.<\/li>\n<li style=\"text-align: left;\"><strong>Sleep:\u00a0<\/strong>Press the Sleep button when the Timer is enabled, and the fan will decrease its speed once per hour until it reaches Speed 1 or until the timer ends.<\/li>\n<li style=\"text-align: left;\"><strong>Clear:<\/strong>\u00a0Press the Clear button to disable the Timer or Sleep Mode.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I reverse my fan? &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">Note: Big Ass Fans recommends never reversing your fan\u2014just run it at a slow forward speed during the winter to keep your space evenly comfortable from floor to ceiling. Go\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/bigassfans.com\/heat-destratification\/\"><b><i>Here<\/i><\/b><\/a><i><span style=\"font-weight: 400;\"> to learn more about destratification.<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">Although we don\u2019t recommend reversing your fan, it won\u2019t cause any problems.\u00a0 If you enable reverse, you may just find there is not very much air movement.<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><b>To enable Reverse:<\/b><\/p>\n<ol style=\"text-align: left;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">In the Big Ass Fans app, tap a fan on the Home screen.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap the settings icon in the lower right corner of the screen.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Toggle <\/span><b>Reverse <\/b><span style=\"font-weight: 400;\">to enable it.<\/span><\/li>\n<\/ol>\n<p style=\"text-align: left;\">\n<\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Trouble with Something Else<\/h3>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#242424&#8243; open_toggle_background_color=&#8221;#FFFFFF&#8221; closed_toggle_text_color=&#8221;#242424&#8243; closed_toggle_background_color=&#8221;#FFFFFF&#8221; icon_color=&#8221;#ffc425&#8243; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#242424&#8243; toggle_font=&#8221;|600||on|||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_width_top=&#8221;0px&#8221; border_color_top=&#8221;#ffc425&#8243; border_width_right=&#8221;0px&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#d8d8d8&#8243; border_width_left=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;The fan jerks upon startup. &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\">\n<p style=\"text-align: left;\">This is normal and may happen occasionally upon startup. An initial slight jerking forward and backward does not affect fan operation.<\/p>\n<\/div>\n<\/div>\n<div id=\"products\" class=\"row\">\n<div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><\/div>\n<\/div>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My fan is wobbling during operation. &#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">ALL FANS:<\/span><\/h3>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Verify that the outlet box or mounting structure is suitable for fan support. For outlet box installations, we recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support of\u00a0 <\/span><b>70 lb <\/b><span style=\"font-weight: 400;\">(<\/span><b>31.8 kg) or less<\/b><span style=\"font-weight: 400;\">. (this is for i6 Only) other fans should show \u201cThe outlet box should be rated for ceiling fans.\u201d\u00a0 Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure the airfoil screws are securely tightened. Tighten the six airfoil screws on the bottom of the fan according to the numbered sequence. When finished, repeat the tightening sequence. (i6 &amp; es6 only)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure all mounting hardware is secure and tight.<\/span><\/li>\n<\/ul>\n<h3 style=\"text-align: left;\"><span style=\"font-weight: 400;\">UNIVERSAL MOUNT FANS:<\/span><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Make sure the stabilizer is installed at the top of the extension tube and is seated in the correct position. See the <\/span><a href=\"https:\/\/www.bigassfans.com\/docs\/i6\/i6-install-guide.pdf\"><span style=\"font-weight: 400;\">installation guide<\/span><\/a><span style=\"font-weight: 400;\"> for details.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">Make sure the mounting ball at the top of the extension tube is properly seated in the mounting bracket with the rib in the mounting bracket seated in the slot in the mounting ball.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: left;\"><span style=\"font-weight: 400;\">If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;CTA&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|20px||20px|false|true&#8221; custom_padding_tablet=&#8221;30px||30px||false|true&#8221; custom_padding_phone=&#8221;10px||10px||false|true&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;1deg&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0.6) 0%|rgba(0,0,0,0.6) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/bigassfans.com\/sg\/wp-content\/uploads\/sites\/15\/2021\/10\/qoute-bg.jpg&#8221;][et_pb_row make_equal=&#8221;on&#8221; 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header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||||false|false&#8221; text_line_height_tablet=&#8221;1em&#8221; text_line_height_phone=&#8221;&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;36px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;line-height: 1.2 !important;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"white-text\">Still need help?<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.25em&#8221; header_font_size=&#8221;56px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font_size=&#8221;40px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;1px&#8221; header_4_font_size=&#8221;20px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_5_letter_spacing=&#8221;1px&#8221; header_6_font_size=&#8221;12px&#8221; header_6_letter_spacing=&#8221;1px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;48px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;36px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact Us today<\/h2>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/sg\/contact-us\/&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Get In Touch&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;mm2023-button&#8221; _builder_version=&#8221;4.23&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_border_width=&#8221;0px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; button_border_radius__hover_enabled=&#8221;on|hover&#8221; button_border_radius__hover=&#8221;3px&#8221; button_border_width__hover=&#8221;0px&#8221; button_border_width__hover_enabled=&#8221;on|desktop&#8221;]<\/p>\n<p>[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>DocumentsHaiku Coastal (English) Haiku Coastal (Fran\u00e7ais) Haiku Coastal (Espa\u00f1ol) Wired Wall Control (English) Wired Wall Control (Fran\u00e7ais) Wired Wall Control (Espa\u00f1ol) 0\u201310 V Module (English) (Gen 2) 0\u201310 V Module (Fran\u00e7ais) (Gen 2) 0\u201310 V Module (Espa\u00f1ol) (Gen 2)Coastal Warranty Coastal Export WarrantyHaiku Coastal Installation GuideHow do I group my fans to work together? How [&hellip;]<\/p>\n","protected":false},"author":55,"featured_media":0,"parent":13518,"menu_order":69,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-13577","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Haiku Coastal Support - Big Ass Fans\u00ae - Singapore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/sg\/troubleshooting\/haiku-coastal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Haiku Coastal Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bigassfans.com\/sg\/troubleshooting\/haiku-coastal\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Ass Fans\u00ae - 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