{"id":14341,"date":"2024-09-25T03:10:24","date_gmt":"2024-09-25T03:10:24","guid":{"rendered":"https:\/\/bigassfans.com\/sg\/?page_id=14341"},"modified":"2024-09-25T03:25:34","modified_gmt":"2024-09-25T03:25:34","slug":"essence","status":"publish","type":"page","link":"https:\/\/bigassfans.com\/sg\/troubleshooting\/essence\/","title":{"rendered":"Essence Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”off|off|off” admin_label=”Banner” _builder_version=”4.23″ _module_preset=”default” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”Essence” subhead=”Big Ass Fans Essence Troubleshooting” header_scroll_down=”on” scroll_down_icon=”%%4%%” scroll_down_icon_size=”18px” button_one_text=”Contact Customer Service” button_one_url=”\/sg\/contact-us\/” background_overlay_color=”rgba(0,0,0,0.3)” admin_label=”Fullwidth Header” module_class=”mm2023-button” _builder_version=”4.23″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”56px” subhead_font=”|||on|||||” subhead_font_size=”24px” subhead_letter_spacing=”1px” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(0,0,0,0.75) 0%|rgba(0,0,0,0.3) 50%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/bigassfans.com\/sg\/wp-content\/uploads\/sites\/15\/2024\/09\/banner-essence-scaled-1.jpeg” background_position=”top_center” background_enable_video_mp4=”off” background_enable_video_webm=”off” custom_button_one=”on” button_one_text_color=”#242424″ button_one_bg_color=”#ffc425″ button_one_border_width=”0px” button_one_use_icon=”off” button_one_custom_padding=”0.4em|1em|0.2em|1em|false|true” min_height=”200px” custom_padding=”12%|20px|12%|20px|true|false” link_option_url_new_window=”on” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” custom_css_header_container=”max-width: 1220px;||width: 100%;” custom_css_scroll_button=”background-image: url(‘\/au\/wp-content\/uploads\/sites\/6\/2023\/05\/shutterstock_1180942489.png’);||width: 18px;||height: 38px;||background-size: contain;||background-repeat: no-repeat;||background-position: center center;||color: transparent !important;” box_shadow_style_button_one=”preset1″ text_shadow_style=”preset3″ global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|desktop” button_one_bg_color__hover=”#ca9c39″ button_one_bg_enable_color__hover=”on”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Documents<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Tech Specs” open=”on” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Essence (English)<\/span><\/a>
\nEssence LED (English)<\/span><\/a>
\nWireless Wall Controller (English)<\/span><\/a>[\/et_pb_toggle][et_pb_toggle title=”Warranties” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Overhead Fans Warranty<\/span> <\/a>
\nOverhead Fans Export Warranty<\/span> <\/a>
\nResidential Warranty (before 2019)<\/span> <\/a>
\nCommercial Warranty (before 2019)<\/span> <\/a>
\nBig Ass Fans Export Warranty (before 2019)<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Installation” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Pre-Installation Checklist & Guidelines<\/span> <\/a>
\nBar Joist Mounting<\/span> <\/a>
\nFan Installation<\/span> <\/a>
\nElectrical Specifications & Diagrams<\/span> <\/a>
\nWall Control Installation<\/span> <\/a>
\nSafety Guidelines<\/span> <\/a>
\nBAFCon 0\u201310 V Installation<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Kits & Accessories” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” border_width_all=”0px” global_colors_info=”{}”]Guy Wires<\/span> <\/a>
\nGuy Wires for Z-Purlins<\/span> <\/a>
\nWood Frame Mounting Kit<\/span> <\/a>
\nSolid Beam (L-Bracket) Mounting Kit<\/span> <\/a>
\nZ-Purlin Mounting Kit<\/span> <\/a>
\nNEMA 4x Enclosure<\/span> <\/a>
\nController Security Kit<\/span> <\/a>
\nI-Beam Adapter Kit<\/span> <\/a>
\nTrim Accessory<\/span> <\/a>
\nC-Channel Mounting Kit<\/span> <\/a>
\nLED Light Kit<\/span><\/a>
\nWireless Wall Controller<\/span> <\/a>
\nWireless Wall Controller (before July 2021)<\/span><\/a>
\nWall Controller Conversion (before July 2021)<\/span> <\/a>[\/et_pb_toggle][et_pb_toggle title=”Operation” icon_color=”#5c5a5b” toggle_icon=”||fa||900″ open_icon_color=”#5c5a5b” open_toggle_icon=”||fa||900″ _builder_version=”4.23″ _module_preset=”default” title_font=”|600||on|||||” body_link_font=”||||on|||#242424|” body_link_text_color=”#242424″ background_color=”#f3f1f2″ custom_margin=”||10px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” sticky_enabled=”0″]Fan Operation<\/span> <\/a>
\nFan Maintenance<\/span> <\/a>
\nLED Error Codes<\/span> <\/a>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.16″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font_size=”24px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” header_2_font_size_tablet=”32px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQs<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#242424″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#242424″ closed_toggle_background_color=”#FFFFFF” toggle_icon=”||fa||900″ icon_color=”#ffc425″ _builder_version=”4.23″ _module_preset=”default” toggle_text_color=”#242424″ toggle_font=”|600||on|||||” custom_margin=”||||false|false” custom_padding=”||||false|false” border_width_top=”0px” border_color_top=”#ffc425″ border_width_right=”0px” border_color_bottom=”#d8d8d8″ border_width_left=”0px” global_colors_info=”{}” locked=”off” border_width_bottom=”2px” hover_enabled=”0″ sticky_enabled=”0″][et_pb_accordion_item title=”HOW DO I OPERATE MY FAN WITH THE WIRED WALL CONTROLLER?” open=”on” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}” hover_enabled=”0″ sticky_enabled=”0″ toggle_icon=”||divi||400″]<\/p>\n

To start the fan<\/strong>, turn the control knob clockwise.<\/p>\n

Note: When the fan is turned on, the LED indicator at the top of the controller is lit. The LED will flash an error code if there is a problem with the fan.<\/em><\/p>\n

To stop the fan<\/strong>, turn the control knob counterclockwise.<\/p>\n

To increase fan speed<\/strong>, turn the control knob clockwise.<\/p>\n

To decrease fan speed<\/strong>, turn the control knob counterclockwise.<\/p>\n

Note: The fan may take 30\u201360 seconds to start rotating after it is turned on. It is normal to see \u201ccogging\u201d (abrupt direction changes) as the fan positions itself relative to the motor stator.<\/em><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”HOW DO I OPERATE MY FAN WITH THE WIRELESS WALL CONTROLLER?” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}” open=”off” hover_enabled=”0″ sticky_enabled=”0″ toggle_icon=”||divi||400″]<\/p>\n

To start the fan<\/strong>, press the On button. The fan will turn on to 100% speed.<\/p>\n

To stop the fan<\/strong>, press the Off button.<\/p>\n

To increase fan speed<\/strong>, press the Increase Speed button.<\/p>\n

To decrease fan speed<\/strong>, press the Decrease Speed button.<\/p>\n

By default, pressing the center button sets the fan speed to 50%.<\/p>\n

To program a preferred speed setting:<\/strong><\/p>\n

    \n
  1. Use the speed adjustment buttons to select the desired fan speed.<\/li>\n
  2. Press and hold the center button for approximately six seconds until the LED flashes to save the setting.<\/li>\n<\/ol>\n

    Note: The fan may take 30\u201360 seconds to start rotating after it is turned on. It is normal to see \u201ccogging\u201d (abrupt direction changes) as the fan positions itself relative to the motor stator.<\/em><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”MY FAN WILL NOT START.” _builder_version=”4.23″ _module_preset=”default” global_colors_info=”{}” open=”off” sticky_enabled=”0″ toggle_icon=”||divi||400″ hover_enabled=”0″]<\/p>\n

    Verify the following:<\/p>\n

      \n
    • All wires are securely connected.<\/li>\n
    • The blue wire and the yellow wire on the controller input cable are wired together (the fire alarm shutdown circuit is closed). To restart the fan and clear the fire fault, close the circuit and turn off power to the fan for 60 seconds. View fan wiring details:\n
        \n
      • Essence<\/li>\n<\/ul>\n<\/li>\n
      • The wall controller has power.<\/li>\n
      • Supply power is adequate and functional.<\/li>\n
      • All fuses are functional.<\/li>\n<\/ul>\n

        If the fan still does not start, contact Customer Service.<\/p>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW DO I REVERSE MY FAN?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

        Big Ass Fans recommends operating the fan in the forward (FWD) direction. The fan should be rotating counterclockwise when viewed from below.<\/p>\n

        To reverse the direction of the fan:<\/strong><\/p>\n

          \n
        1. Disconnect the fan from power.<\/li>\n
        2. Select the direction of the fan using the direction selector switch located on the fan\u2019s cover plate assembly.<\/li>\n
        3. Reapply power to the fan.<\/li>\n<\/ol>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”Controller is on and the fan will not spin.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

          Isolate power for 3 minutes, turn the controller back on and let the fan restart. The restart will take a few minutes. If still does not spin, contact customer service.<\/p>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”Fan isn’t changing speed.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

          Check that the controller isn’t able to spin 360. If it can spin 360, the controller will need to be replaced.<\/p>\n

          [\/et_pb_accordion_item][et_pb_accordion_item title=”HOW DO I REPLACE A FUSE ON MY FAN?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

          To replace a fuse:<\/strong><\/p>\n

            \n
          • Disconnect the fan from power.<\/li>\n
          • Remove the four screws to open the electronics cover.<\/li>\n
          • Gently twist and pull out the fuse holder and replace the fuse.<\/li>\n
          • Reinstall the fuse holder.<\/li>\n
          • Reattach the electronics cover.<\/li>\n<\/ul>\n

            Suitable fuse replacements:<\/strong><\/p>\n

              \n
            • Bussman S505 Series<\/li>\n
            • Littelfuse 215 Series<\/li>\n
            • Mersen Fuse GSF<\/li>\n
            • Bel Fuse 5HT<\/li>\n<\/ul>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”A POPPING NOISE IS COMING FROM MY FAN.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

              Airfoil noise is a result of airfoils that are not tightened to the specified torque.<\/p>\n

              Switch off power at the switchboard and lock the circuit breaker out. (If it cannot be locked, fasten a prominent warning device.) Tighten the airfoil hardware to 29 ft\u00b7lb (39.3 N\u00b7m). If popping still occurs, verify that the airfoils are not contacting each other. If the airfoils are contacting each other, please contact Customer Service.<\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”MY FAN WOBBLES DURING OPERATION.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

                \n
              • Verify that the mounting structure is rigid enough to support the fan and that the fan is not being exposed to external air forces.<\/li>\n
              • If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.<\/li>\n<\/ul>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”FAN CONTINUOUSLY CUTS OUT.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

                If the fan is cutting out on a regular basis it may be due to the location of the installation. The Essence will fault if gusts of wind hit the fan, if a ball strikes it or if it is knocked in anyway. If the fan is installed at a gym where they have a roller door, they will probably note that the fan will only cut out when the door is open. To resolve, the RPM may need to be adjusted so that the fan can handle the extra load caused by wind gusts (eg. 10ft Essence should have it’s switches changed to a 12ft)<\/p>\n

                [\/et_pb_accordion_item][et_pb_accordion_item title=”My Fan isn\u2019t functioning.” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off” toggle_icon=”||divi||400″]<\/p>\n

                If your Essence isn\u2019t running but it isn\u2019t flashing, please check they are leaving it on for over 2mins before turning it off. On its initial start-up it will require longer to get moving.<\/p>\n

                Essence Fan will not function unless the airfoils are installed.<\/em><\/p>\n

                Ask the electrician to check the wiring of the Controller – specifically, the RJ45 cable. See Essence Wiring Options<\/em>.<\/p>\n

                If a fault continues after the above connections have been checked, ask them to remove the cover from the motor and ensure all terminals are plugged in, Fuses are in working order and Dip switches are set correctly.<\/p>\n

                Are the \u201cRun Enable\u201d wires connected together? This is the Blue and Yellow wires on the main control cable that goes up through the Extension Tube.<\/p>\n

                If in a Commercial establishment, these two wires would be used in conjunction with a Fire Relay to disable the fan in the event of a fire. Not having this connected properly will result in no response from the fan and a green LED flashing 7 times on the Extension Tube. (See Install Manual for more information on adding this relay in.)<\/p>\n

                In a Residential establishment, these two wires would be tied together.<\/p>\n

                [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”CTA” _builder_version=”4.21.0″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_direction=”1deg” background_color_gradient_stops=”rgba(0,0,0,0.6) 0%|rgba(0,0,0,0.6) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/bigassfans.com\/sg\/wp-content\/uploads\/sites\/15\/2021\/10\/qoute-bg.jpg” custom_margin=”||||false|false” custom_padding=”|20px||20px|false|true” custom_padding_tablet=”30px||30px||false|true” custom_padding_phone=”10px||10px||false|true” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.21.0″ _module_preset=”default” max_width=”800px” custom_padding=”||35px||false|false” custom_css_main_element=”margin: auto;” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ admin_label=”Column” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”mm2023-footer-cta-suptitle” _builder_version=”4.21.0″ _module_preset=”default” text_font=”|||on|||||” text_text_color=”#FFFFFF” text_letter_spacing=”4px” text_line_height=”1em” header_text_color=”#FFFFFF” header_font_size=”20px” header_letter_spacing=”1px” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font_size=”28px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” text_orientation=”center” background_layout=”dark” custom_margin=”||||false|false” text_line_height_tablet=”1em” text_line_height_phone=”” text_line_height_last_edited=”on|phone” header_font_size_tablet=”48px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|phone” custom_css_main_element=”line-height: 1.2 !important;” global_colors_info=”{}”]<\/p>\n

                Still need help?<\/p>\n

                [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_line_height=”1.25em” header_font_size=”56px” header_letter_spacing=”1px” header_2_font_size=”40px” header_2_letter_spacing=”1px” header_3_font_size=”28px” header_3_letter_spacing=”1px” header_4_font_size=”20px” header_4_letter_spacing=”1px” header_5_letter_spacing=”1px” header_6_font_size=”12px” header_6_letter_spacing=”1px” text_orientation=”center” background_layout=”dark” custom_margin=”||0px||false|false” header_font_size_tablet=”48px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_2_font_size_tablet=”36px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

                Contact Us today<\/h2>\n

                [\/et_pb_text][et_pb_button button_url=”\/sg\/contact-us\/” url_new_window=”on” button_text=”Get In Touch” button_alignment=”center” module_class=”mm2023-button” _builder_version=”4.23″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_border_width=”0px” custom_margin=”0px||0px||false|false” global_colors_info=”{}” button_border_radius__hover_enabled=”on|hover” button_border_radius__hover=”3px” button_border_width__hover=”0px” button_border_width__hover_enabled=”on|desktop”]<\/p>\n

                [\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

                DocumentsEssence (English) Essence LED (English) Wireless Wall Controller (English)Overhead Fans Warranty Overhead Fans Export Warranty Residential Warranty (before 2019) Commercial Warranty (before 2019) Big Ass Fans Export Warranty (before 2019) Pre-Installation Checklist & Guidelines Bar Joist Mounting Fan Installation Electrical Specifications & Diagrams Wall Control Installation Safety Guidelines BAFCon 0\u201310 V Installation Guy Wires Guy […]<\/p>\n","protected":false},"author":55,"featured_media":0,"parent":13518,"menu_order":74,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-14341","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nEssence Support - Big Ass Fans\u00ae - Singapore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bigassfans.com\/sg\/troubleshooting\/essence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Essence Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bigassfans.com\/sg\/troubleshooting\/essence\/\" \/>\n<meta property=\"og:site_name\" content=\"Big Ass Fans\u00ae - 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