Fan is making a noise

The most common causes of fan noise are movement of the down rod in the mounting at the ceiling, loose connection of the down rod and motor, blades mounted to the wrong location or a blade loose or overtightened. Environmental factors can also cause noise.

1. Verify the proper installation of the mounting ball, downtube connection, and blade installation. The easiest way to do this would be to take the fan down and verify these regions of the fan per the install guide.
2. Remove and reseat the blades, the downtube, and the mounting ball. Ensure everything is hand tight and installed to spec per the install instructions.
3. Also verify the mount to the junction box is also fully tightened, and that the wiring does not touch the motor as it spins.
4. If the issue persists, document the serial number, take thorough pictures and videos of the noise as well as the wiring and installation, and contact us for further assistance.