Damaged Power Cord

Do you believe you have a damaged or faulty power cord? Please follow the troubleshooting below:

1. If the power cord is visibly damaged, do not use the fan.
2. Contact Customer Service to request a replacement power cord.
3. If you suspect the power cord may be faulty and you have multiple units available:
   1. Swap the power cord with a known working unit.
   2. Test the fan again.
4. If the fan operates correctly with a different cord, the original power cord is defective.
5. Contact Customer Service for a replacement. If the fan still does not operate, see the troubleshooting for “Fan Will Not Start.”