es6 Technical Documents and FAQs

CONNECTING A NEW (NEVER USED) REMOTE

1. Install the fan and make sure power is on at the breaker or wall switch.
2. Remove the clear plastic tab from the remote’s battery cover.
3. Hold the remote close to the fan you want it to control and press any button.
4. The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.

CONNECTING AN EXISTING REMOTE TO A NEW FAN

1. Install the fan and make sure power is on at the breaker or wall switch.
2. Hold the remote close to the fan you want it to control.
3. Press and hold the fan power and – (minus) buttons on the remote until the LEDs to the left of the fan power button begin blinking (this will clear all previous pairings).
4. Press any button.
5. The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.

To reset a Bluetooth remote and erase all previous connections, press and hold the fan power and – (minus) buttons on the remote until the LEDs to the left of the fan power button begin blinking.

Note: The next time a button is pressed on the remote within range of a fan, it will automatically pair with that fan.

To pair your fan with third-party devices like Amazon Echo and the Google Assistant, the fan must be connected to your Big Ass Fans mobile app account.

CONNECTING A FAN TO YOUR BIG ASS FANS ACCOUNT

To connect a fan to your Big Ass Fans account, the fan must be connected to the app and your home Wi-Fi network. Your mobile device must also be connected to your home Wi-Fi network, and you must be signed in to your Big Ass Fans account. See How do I set up the Big Ass Fans app? for instructions.

1. In the Big Ass Fans app, tap , and then tap your name/email address at the top of the menu.
2. Tap Manage Products, and then under the Other Products heading, select the fan you would like to connect to your Big Ass Fans account.
3. Tap Add To My Account to connect the fan to your account.

REMOVING A FAN FROM YOUR BIG ASS FANS ACCOUNT

1. In the Big Ass Fans app, tap , and then tap your name/email address at the top of the menu.
2. Tap Manage Products, and then under the My Products heading, select the fan you would like to remove from your Big Ass Fans account.
3. Tap Remove From Account to disconnect the fan from your account.

Note: A reset will erase all settings, including product names and Wi-Fi network connections.

RESET USING THE REMOTE

1. Press and hold the fan power button on the remote for 5 seconds until the LEDs start blinking and the fan beeps.
   
   
   
2. Press the fan – (minus) button on the remote. The fan will beep, and its LED indicator will blink slowly for a few moments. When the LED indicator blinks green, the factory reset is complete.
   

To reconnect the fan to the Big Ass Fans app, tap Add a Product in the app menu .

RESET WITHOUT THE REMOTE

1. Locate the fan’s wall switch or circuit breaker.
2. Flip the switch/breaker off and wait about 5 seconds.
3. Flip the switch/breaker on and wait for 5 more seconds. 
4. Repeat this off/on process 3 more times (for a total of 4 times).
5. The reset is complete when the fan’s LED indicator turns green.

• Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
• If you have not connected your fan to the app, see How do I set up the Big Ass Fans app?

• If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
  • Soft reset: On the remote, hold the power button for 5 seconds. When the white indicator LED illuminates, release the power button.
  • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
  • Network reset: See How do I reset my fan’s settings?

• Make sure your network is password protected.* 
• Make sure your network is compatible with 802.11 b/g/n. To confirm your network is compatible with 802.11 b/g/n, check your router settings or contact your router manufacturer.

*WEP and open networks are not supported.

If the light kit was installed while power to the fan was on, your fan and the app may not recognize the light properly. To resolve the issue, turn off power to the fan for 30 seconds using the circuit breaker or the wall switch. Restore power to the fan and attempt to control the light again.

If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won’t be able to communicate with your router. To get them working together again, try the following:

1. Reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).
2. Tap , and then tap Add a Product.
3. Follow the on-screen prompts to connect your fan to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see the instructions here (Haiku fans) or here (es6 and i6 fans).

• Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (“) will not work with Big Ass fans.
• Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.
• Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your fan still won’t connect to your network, reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).

• After you’ve reset the fan’s settings, connect your mobile device to your home Wi-Fi network. In the app, tap , and then tap Add a Product.
• Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

For optimal performance, the UV-C LED boards should be replaced annually. The Big Ass Fans app tracks how much life your fan’s UV-C LED boards have left and lets you know when the boards need to be replaced.

To view the status of your fan’s UV-C LED boards:

1. In the Big Ass Fans app, tap a fan or room name on the Home screen, and then tap the Settings icon.
2. Note the UV-C Life status.
3. Tap > next to UV-C Life for more details. From here, you can order replacement boards and reset the UV-C life setting after replacement is complete.

An annual replacement subscription service is available. Contact Customer Service for more information.

The Auto buttons on the remote and in the Big Ass Fans app enable motion sensing and automatic speed adjustment.

When you press the fan or light Auto button, the fan or light will automatically turn on when motion is detected and off when motion is no longer detected. The fan will also make automatic speed adjustments as room conditions change. When Auto is enabled, the white LED on the remote Auto button is illuminated.

By default, Auto mode responds to motion and adjusts fan speed according to factory-programmed settings. You can use the motion and ideal temperature controls in the Big Ass Fans app to adjust your Auto preferences.

To disable Auto mode, press the Auto button on the remote or tap AUTO on the fan/light control screen in the app. When Auto is disabled, the white LED on the remote Auto button is turned off.

Even when you want your fan and light to work automatically most of the time, there may be situations where you need to make a manual adjustment (e.g. turning the fan up to cool off after a jog or turning the light off when watching a movie).

Instead of disabling Auto when you make a change, Return to Auto waits for you to leave the room and then re-enables Auto to get your fan back to keeping you comfortable while saving energy.*

To enable Return to Auto:

1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
2. Make sure the Fan or Light tab (depending on which you want to set) is selected at the top of the screen.
3. Tap Return to Auto.
4. Toggle Return to Auto to enable it.
5. Use the Return After selector to choose the amount of time the fan waits after you leave the room before re-enabling Auto.

* If Auto is manually turned off by pressing the AUTO button on the Bluetooth remote or in the app, Return to Auto will not turn it back on.

Note: Big Ass Fans recommends never reversing your fan—just run it at a slow forward speed during the winter to keep your space evenly comfortable from floor to ceiling. Go here to learn more about destratification.

1. From the Big Ass Fans app Home screen, tap the fan you wish to reverse.
2. Tapat the bottom of the screen.
3. Toggle the Reverse switch to enable or disable reverse.

To change the maximum color temperature used by the fan light’s Dim-to-Warm feature:

1. Open the Big Ass Fans app and select the light you want to customize.
2. Tapat the bottom of the screen, and then turn on Dim-to-Warm (if not already on).
3. Return to the light control screen and set the light to maximum brightness.
4. Tap the(color temperature) button at the bottom of the screen and select your preferred color temperature.

The light will now shift between a warm yellow color at the dimmest setting and your selected color temperature at the brightest setting.

All fans:

• Verify that the outlet box or mounting structure is suitable for fan support. For outlet box installations, we recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support of 70 lb (31.8 kg) or less. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.
• Make sure the airfoil screws are securely tightened. Tighten the six airfoil screws on the bottom of the fan according to the numbered sequence. When finished, repeat the tightening sequence.
• Make sure all mounting hardware is secure and tight.
• If an airfoil is damaged, contact Customer Service. Airfoils must be replaced as a set. Do not replace individual airfoils.

Universal Mount fans:

• Make sure the stabilizer is installed at the top of the extension tube and is seated in the correct position. See the installation guide for details.
• Make sure the mounting ball at the top of the extension tube is properly seated in the mounting bracket with the rib in the mounting bracket seated in the slot in the mounting ball.
• If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.

Bluetooth Remote: Loosen the small screw on the back of the remote and remove the battery cover. Remove and replace the CR 2450 3 V lithium battery. Be sure to properly orient the new battery in the tray. Replace the battery cover and test the remote.

IR Remote (i6 fans only): Remove the battery cover on the back of the remote. Remove and replace the two AAA batteries. Replace the battery cover and test the remote.

This is normal and may happen occasionally upon startup. An initial slight jerking forward and backward does not affect fan operation.