Your Essence is not responding and has no LED status? Follow these troubleshooting steps.

1. Turn the breaker to the fan OFF.

2. Verify that the CAT5/6 cable is plugged into the back of the dial control. If not, plug the cable in, turn the breaker ON and test the fan. If the fan operates you are finished. If not, move to the next step.

3. If the above steps did not resolve the issue, turn the breaker OFF and check the gray low-voltage cable connection where the CAT5/6 cable plugs into the female RJ45 port and ensure it is plugged in. If not, plug the cable in, turn the breaker ON and test the fan. If the fan operates you are finished. If not, move to the next step.

4. Turn the breaker OFF. Locate a short CAT5/6 test cable that is known to be good, such as a router or laptop patch cable. Remove the Essence dial controller from the wall. As long as the connection point for the CAT5/6 to the gray low-volt cable is outside of the range of the airfoils, proceed with the short lead test. Unplug the original CAT5/6 from the female RJ45 port on the gray low-volt cable and plug in the test cable and the dial control. Turn the breaker ON and then turn the dial ON. A solid status LED on the dial or on the silver switch plate above the motor and the fan operating indicates the wire run from the dial control position in the wall and the gray low-volt control cable is compromised and must be replaced. If there is still no indication of status, move to the next step.

5. Turn the breaker OFF to the fan. Checking the connector behind the motor wiring service cover is the next step. Four staggered screws at the top will allow the cover to be removed, exposing the connectors. Locate the green connector on the left with the red and white wires.

6. Follow these steps:

A. Carefully remove the green connector from the board.

B. On the connector remove the red wire on the left, and the white wire on the right.

C. Use a scrap piece of wire about 3–4 inches long and strip each end. Insert this “U” shaped wire into the green connector and tighten the screws down (do not overtighten them). This will be the controls “bypass wire.”

D. Make sure the fan blades are clear of any obstacles and then turn the circuit breaker ON. A spinning fan dictates a check for end-to-end continuity for the red and white wires on the green connector through the molex connector on the motor pigtail and then to the end of the gray low-volt cable’s RJ45 female port with the breaker OFF.

E. Locate where continuity for the wire is lost. If it is the gray low-volt whip it will need to be replaced. If it is on the pigtail the motor will need to be replaced. If continuity on the wiring is confirmed, move to the next step.

F. Remove the green connector with the jumper wire from the pins on the board. The outside right pin is the red wire’s position (+10VDC), and the far right pin is the black wire’s position (Common Ground) on the connector. Use a voltmeter set to check DC power on these two pins. Lack of voltage dictates a replacement motor is needed.