Bison Technical Documents & FAQs

The serial number can be found in two places:

1. On the motor: Look for a sticker located on the top of the motor. The serial number will be printed there.
2. On the original packaging: If you still have the product’s box, the serial number is also printed on the label.

See the images below for reference.

DOWNLOAD APP

• Go to the app store of Google Play Store.
• Search for “Big Ass Fans” (the Big Ass Fans app will have a black background with our logo in the middle)
• Once you have located the app, click install.

CREATE ACCOUNT

• After the app is installed and you have opened it, click “Create Account.”
• Enter your email, name, and create a password.
• A PIN will be sent to your email.
• Once you enter this PIN, your account will be created.

See Video

BEFORE SETTING UP THE APP

1. Obtain your Wi-Fi router SSID (network name) and password.
2. Install and test your fan. Make sure your fan is receiving power. Use the provided remote to test fan and light (if applicable) functionality. See the installation guide for instructions on installing your fan.

SETTING UP YOUR APP

1. Download the Big Ass Fans app to your iOS or Android device.
2. Open the app.
   • If this is your first time using the app, create a Big Ass Fans mobile app account.
   • If you already have a Big Ass Fans or Haiku account, sign in.
3. On the Let’s Set Up Your Fan screen, tap Get Started.
4. Make sure your fan is installed and powered on, and then tap Next.
5. On the Choose a Fan screen, select the fan you would like to set up.
   • If you have more than one fan and aren’t sure which is which in the list, tap an Identify icon to find the one you want to set up.
6. On the Connect Fan to Wi-Fi screen, select the Wi-Fi network you want your fan to join.
7. Enter your Wi-Fi password and tap Next. When the fan successfully joins your network, you will see a Connected to Network! message.
8. If a message appears stating that your fan failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.
9. Tap Add Another Fan to connect more fans to your home network. Tap Finished if you don’t have any more fans to connect right now.

• Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (“) will not work with Big Ass fans.
• Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.
• Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your fan still won’t connect to your network, reset your fan’s settings using the instructions here .

• After you’ve reset the fan’s settings, connect your mobile device to your home Wi-Fi network. In the app, tap , and then tap Add a Product.
• Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

A reset erases all settings, including product names and Wi-Fi network connections.

RESET USING THE REMOTE

1. Press and hold the fan power button on the remote for 5 seconds until the LEDs start blinking and the fan beeps.
2. Press the fan – (minus) button on the remote. The fan will produce a long beep, then the factory reset is complete.

To reconnect the fan to the Big Ass Fans app, tap Add a Product in the app menu.

RESET WITHOUT THE REMOTE

1. Locate the fan’s wall switch or circuit breaker.
2. Flip the switch/breaker off and wait about 5 seconds.
3. Flip the switch/breaker on and wait for 5 more seconds.
4. Repeat this off/on process 3 more times (for a total of 4 times).
5. The reset is complete when the fan produced a long beep.

Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.

• If you have not connected your fan to the app, see How do I set up the Big Ass Fans app?
• If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
  1. Soft reset: On the remote, hold the power button for 5 seconds. When the white indicator LED illuminates, release the power button.
  2. Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
  3. Network reset: See How do I reset my fan’s settings?

If the light kit was installed while power to the fan was on, your fan and the app may not recognize the light properly. To resolve the issue, turn off power to the fan for 30 seconds using the circuit breaker or the wall switch. Restore power to the fan and attempt to control the light again.

Haiku, i6, and es6 fans can work automatically by enabling Auto mode. The fan can be automated based on any combination of motion, temperature, and smart thermostat integrations. The light can be automated based on motion.

Out of the box, Auto mode is configured for both comfort and motion. However, you can configure your fan’s Auto mode settings for motion, comfort, or thermostat by using the app.

PAUSE AUTO FEATURES

You can pause Auto to temporarily disable all smart features (motion sensing, thermostat integration, etc.), but it will not erase any settings, giving you full manual control of your fan or light.

Bluetooth Remote

1. Using the Bluetooth remote, press the AUTO button for your fan or light.
2. The white LED will turn off when Auto is disabled.

Big Ass Fans App

1. From the app’s Home screen, select the fan or light.
2. Tap the AUTO button on the control screen (the text will turn gray when Auto is disabled).

RESUME AUTO FEATURES

You can enable all smart features (motion sensing, thermostat integration, etc.), at once by resuming Auto mode.

Bluetooth Remote

1. Using the Bluetooth remote, press the AUTO button for your fan or light.
2. The white LED will light up when Auto is enabled.

Big Ass Fans App

1. From the app’s Home screen, select the fan or light.
2. Tap the AUTO button on the fan control screen (the text will turn yellow when Auto is enabled).

CONFIGURE THE MOTION SENSOR FOR THE FAN

1. In the Big Ass Fans app, from the home screen, select your fan.
2. Select the button in the lower right.
3. Make sure the Fan tab is selected at the top of the screen.
4. Tap Fan Auto and then tap Motion.
5. If you want the fan to turn on when motion is detected and off when no motion is detected, toggle Motion Sense to enable it.
6. Tap Motion Timeout, and then select how long the fan should stay on after motion is no longer detected.
7. Turn on Fan Auto from your Bluetooth remote or in the app. Your fan will now turn on when you’re in the room and off when you’re not.

CONFIGURE THE MOTION SENSOR FOR THE LIGHT

1. In the Big Ass Fans app, from the home screen, select your light.
2. Select the button in the lower right.
3. Make sure the Light tab is selected at the top of the screen.
4. Tap Light Auto, and then tap Motion.
5. Tap Motion Timeout, and then select how long the light should stay on after motion is no longer detected.
6. Turn on Light Auto from your Bluetooth remote or in the app. Your light will now turn on when you’re in the room and off when you’re not.

DISABLING THE MOTION SENSOR

If you want your fan to only automate based on comfort or thermostat, but not motion, you can configure Fan Auto to disable motion.

1. In the Big Ass Fans app, from the home screen, select your fan.
2. Select the button in the lower right.
3. Make sure the Fan tab is selected at the top of the screen.
4. Tap Fan Auto, and then tap Motion.
5. Toggle Motion Sense to disable it. The fan will stop detecting your presence in the room and will no longer respond to motion.

ENABLING AUTO COMFORT

Auto Comfort automatically adjusts the fan speed based on the temperature in your room. Just set your ideal temperature and let your fan do the rest.

Note: The temperature sensor is located inside the Bluetooth remote. Make sure the remote has power, is connected to your fan, and is located in the room with the fan when using Auto Comfort (so it can properly sense temperature).

1. In the Big Ass Fans app, from the home screen, select your fan.
2. Select the button in the lower right.
3. Make sure the Fan tab is selected at the top of the screen
4. Tap Fan Auto, and then tap Comfort.
5. Toggle Auto Comfort to enable it.
6. Select your ideal temperature.
   • This temperature reflects your ideal comfort level. When you enable Auto Comfort, your fan will analyze ambient temperature, adjusting its speed automatically to keep you comfortable.
7. (Optional) Tap Min Speed and Max Speed to set your desired minimum and maximum fan speeds.

When Auto Comfort is active, the fan will run at your selected minimum speed whenever the room temperature is at or below your ideal temperature. The fan will not run above your selected maximum speed when the room temperature is above your ideal temperature.HEAT ASSIST

When the room temperature drops substantially below your ideal temperature, Heat Assist will enable your fan to gently push warm air down from the ceiling.

1. From the Auto Comfort screen (with Auto Comfort enabled), toggle Heat Assist to enable it.
2. Set the speed at which you would like the fan to spin during Heat Assist (the default is speed 1).
3. (Optional) Set the fan to spin in the reverse direction.

ENABLING SMART THERMOSTAT INTEGRATION

Note: These instructions assume you have already linked your fan with a smart thermostat and enabled Thermostat Assist.
Thermostat Assist is a feature where your fan will help assist your thermostat in distributing air uniformly throughout your house.  When your thermostat calls for the blower (the HVAC system’s internal fan), your ceiling fan will gently assist in circulating the air, keeping things fresh, and taking a load off your HVAC system.

1. From the Fan Auto screen, select Thermostat.
2. Select Thermostat again, and ensure your thermostat is selected.
3. Confirm that Thermostat Assist is enabled.
4. Set your preferred option for Assist With to determine which modes the fan should assist your thermostat (heating, cooling, or both).

DISABLING SMART THERMOSTAT INTEGRATION

1. From the Fan Auto screen, select Thermostat.
2. Select Thermostat again, and set it to None.

If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won’t be able to communicate with your router. To get them working together again, try the following:

1. Reset your fan’s settings using the instructions from Reset Fan Settings.
2. Tap  and then tap Add a Product.
3. Follow the on-screen prompts to connect your fan to the new Wi-Fi router.

The Bluetooth remote, unlike our previous remotes, pair directly with the fan it will control. The pairing occurs on the remote, not the fan. Each remote will only pair with one fan, but one fan may have multiple remotes.

A bluetooth remote will pair to the fan with the strongest bluetooth signal, which is generally the closest fan.

Once you have installed your fan and applied power, you are ready to begin. If applicable, pull the plastic tab from the bottom of your remote, and now you’re ready to clear and pair it with your fan.

1. To clear the remote, hold down both the fan and speed minus buttons until all of the LED indicator lights flash three times.
2. Now press any button on the remote to begin the setup process.
3. The scrolling LEDs indicate the remote is searching for a fan to pair to, so get close to the fan to ensure a strong signal.
4. The fan will make a noise to indicate a successful pair.
5. If your remote connected to another fan, clear the remote and try it again.

See step by step instruction video

Note: The next time a button is pressed on the remote within range of a fan, it will automatically pair with that fan.

1. Press and hold the fan power button on the remote for 5 seconds. After 5 seconds, the fan will beep and its LED indicator will illuminate.
2. Press the fan power button again, then release. The fan will beep and reboot.

• PH00 Phillips head screwdriver
• CR2450 3v battery
• Your Bluetooth Remote

The battery tray is located on the back of the control at the bottom and secured by a small screw.

1. Remove the back cover of the remote using your screwdriver.
2. Pull down on the tab and set it to the side
3. Remove the old battery and grab your new battery to install
4. Place the new battery in, making sure the positive side is facing up.
5. Reinstall the back cover and make sure the screw is tightened down firmly.

See full battery removal video

1. Download the Big Ass Fans app to your iOS or Android device.
2. Open the app.
• If this is your first time using the app, create a Big Ass Fans mobile app account.
• If you already have a Big Ass Fans or Haiku account, sign in, tap , and tap Add a Product.
3. On the Let’s Set Up Your Fan screen, tap Get Started.
4. Make sure your fan is installed and powered on, and then tap Next.
5. On the Choose a Fan screen, select the fan you would like to set up.
• If you have more than one fan and aren’t sure which is which in the list, tap an Identify icon to find the one you want to set up.
6. On the Connect Fan to Wi-Fi screen, select the Wi-Fi network you want your fan to join.
7. Enter your Wi-Fi password and tap Next. When the fan successfully joins your network, you will see a Connected to Network! message.
8. If a message appears stating that your fan failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Fan to connect more fans to your home network. Tap Finished if you don’t have any more fans to connect right now.

Although we don’t recommend reversing your fan, it won’t cause any problems.  If you enable reverse, you may just find there is not very much air movement.

To enable Reverse:

1. In the Big Ass Fans app, tap a fan on the Home screen.
2. Tap the settings icon in the lower right corner of the screen.
3. Toggle Reverse to enable it.

• Check all hardware. If loose, tighten. If you are unsure of how to do this, refer to the fan installation guide.
• Bring the fan to a complete stop. Gently turn the airfoils by hand, making sure there are no fan parts rubbing on the motor unit when the fan rotates.
• If these steps do not work. Contact Technical Support here.

We recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for minimum fan support of:

70 lbs (31.8 kg) for any I6 fan

70 lbs (15.9 kg) for any ES6 fan

35 lbs (15.9 kg) for any Haiku fan

35 lbs (15.9 kg) for any Haiku L fan

35 lbs (15.9 kg) for any Mammoth fan

Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.