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Sidekick Support

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FAQs

About Sidekick

How do I clean my fan?

Unplug the fan and dust the blades and motor. To access the blades and motor, remove the front fan guard. If desired, use a gentle cleaner or degreasing agent to polish the blades. Do not use Clorox® or other chlorine-based cleaners! This could result in the release of toxic/fatal fumes. Do not use cleansers inside the control enclosure.

Controlling Sidekick

How do I operate my Sidekick fan?

Plug the power cord into a suitable receptacle when the fan is in a stationary position with the casters braked. The fan may begin to rotate upon connection to power.

To turn the fan on, turn the control knob clockwise. The LED indicator is lit when the fan is on. The indicator will flash an error code if there is a problem with the fan.

To turn the fan off, turn the control knob counterclockwise.

To increase fan speed, turn the control knob clockwise.

To decrease fan speed, turn the control knob counterclockwise.

To unplug the fan, grasp the plug and remove it from the receptacle. Do not unplug the fan by pulling on the cord.

My fan will not start.

If the fan is motionless and will not start, verify the following:

  • The fan is plugged in.
  • The fan is turned on.
  • The supply power is adequate and functional.

If the fan still does not start, contact Customer Service.

Trouble with Something Else

Why is the LED indicator on my fan blinking?

This is indicating a fault code. Big Ass Fans have built-in checks that look for both internal and external faults.

If the fan currently has a fault, the LED indicator will blink a set number of times, then pause for four seconds. The number of times the indicator flashes before pausing indicates the fault. View the full list of fault codes.

Still Need Help?

Call our exceptional customer service team for help with all your fan-related questions.

FAQs