Big Ass Fans

Haiku C Support

FAQs

Getting Connected

How do I reset my fan’s network settings?

Note: A network reset will only re-broadcast the default Haiku Wi-Fi network. All your product names, rooms, events, and other settings will not be changed.

  1. Press and hold a power button (fan or light) on the remote for 5 seconds. After 5 seconds, the blue LED indicators will blink.

  1. Within 30 seconds of the LED indicators blinking, press the (plus) button on the remote. The fan will beep, and its LED indicators will blink rapidly.

  1. When the LED indicators stop blinking, the network reset is complete.

If the above sequence doesn’t work, bring your fan to a complete stop and try the following:

  1. On the remote, press the following button sequence: Whoosh, Whoosh, Clear, Timer, Fan On/Off.
  2. You will hear a beep after pressing each button, indicating that the fan received the command. Note: the fan will only beep if fan beeps were not turned off.
  3. When the network reset is accepted, the fan’s blue indicator lights will form a circle. Check your mobile device’s Wi-Fi settings to make sure the fan’s network is now visible.
  4. After a network reset, your fan’s custom settings (preferences, schedules, etc.) are retained.
How do I set up the Haiku app?

BEFORE SETTING UP THE APP

  1. Obtain your Wi-Fi router SSID (network name) and password. If you do not have a Wi-Fi network or you do not want to connect your Haiku products to your network, you can use the app to turn a Haiku product into a Wi-Fi access point. See Setting Up Your App below for instructions. Note: Haiku product Wi-Fi access points do not have an internet connection.
  1. Install and test your Haiku products. Make sure your products are receiving power. Use the provided remote to test fan and light functionality. See their respective installation guides for instructions on installing your product.

SETTING UP YOUR APP

IOS DEVICES:

  1. Download the Haiku App to your iOS device.
  2. Open the app.
    1. If this is your first time using Haiku, create an account.
    2. If you already have a Haiku account, sign-in, tap , and tap Add a Product.
  3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
  4. Make sure your Haiku product is installed and powered on, then tap Next.
  5. When you see the Connect to Your Device screen, go to your device’s Settings app and navigate to Wi-Fi settings. Your Haiku product’s default network will appear in the list of available networks, and it will begin with the word Haiku (e.g. Haiku_L_AA:BB:CC).
  6. Tap on the Haiku product’s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.
  7. Return to the Haiku Home app.
  8. Tap Set It Up, and follow the instructions to name your fan and assign it to a room.
  9. On the Connect Your Device screen, select I Have a Wi-Fi Network if you have an existing network in your home.
  10. If you don’t have a Wi-Fi network, click here to learn about setting up an AP network.
  11. On the next screen, select your Wi-Fi network from the list.
  12. Enter your Wi-Fi password, and tap Next.
  13. When the Haiku product successfully joins your network, you will see a Congratulations! message.
    1. If you receive a message stating that your Haiku product failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Device to connect other Haiku products to your home network.

Tap Finished Adding Devices if you don’t have any more Haiku products to connect right now.

ANDROID DEVICES:

Important: Before starting, make sure your Location Services and GPS are turned on in your mobile device’s settings.

  1. Download the Haiku App to your Android device.
  2. Open the app.
    1. If this is your first time using Haiku, create an account.
    2. If you already have a Haiku account, sign-in, tap , and tap Add a Product.
  3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
  4. Make sure your Haiku product is installed and powered on, then tap Next.
  5. If you are using an Android device, you may be asked to allow location access. This lets us use the Wi-Fi radio in your phone/tablet to locate nearby Haiku devices that have not yet been set up.
  6. At the Connect to Your Product screen, select your Haiku product’s default network from the list of products (e.g. Haiku Fan (AA:BB:CC) – the characters inside the parentheses are each product’s unique identifier).
  7. From the Room Setup screen:
    1. Tap Add Room to create a new room.
      • Select the room type.
      • Name your room, then tap Next.
    2. Choose a previously-created room (if you have set up one or more Haiku products already).
      • Be sure to place items that should work together (e.g. a fan and wall control) in the same room.
  8. Name your Haiku product, then tap Next.
  9. On the Connect to Wi-Fi screen, select your Wi-Fi network from the list.
  10. Enter your Wi-Fi network password and tap Next.
  11. When the Haiku product successfully joins your network, you will see a Setup Complete! Message.
    1. If you receive a message stating that there seems to be a problem, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Product to connect other Haiku devices to your home network.

Tap Finished if you don’t have any more Haiku devices to connect right now.

I don’t have a Wi-Fi network, or I don’t want to connect my fan to my Wi-Fi network.

If you do not want to connect your fan to your Wi-Fi network or you do not have a Wi-Fi network, you can use the Haiku Home app to turn your fan into a Wi-Fi access point. You can create an access point during initial setup of the Haiku Home app or after app setup is complete.

Note: Fan Wi-Fi access points do not have an internet connection.

IOS DEVICES

To create an access point during initial app setup, tap I do NOT have a Wi-Fi network at the Connect Your Device screen.

    • Follow the on-screen instructions to name your network and create a password. Tap Next.
    • When instructed, go to your device’s Wi-Fi settings, and connect to your new network.
    • Return to the Haiku Home app, scroll to the bottom of the screen, and tap Okay! I’m Back!
    • If you wish to add other Haiku products to the network, tap Add Another Device. If not, tap Finished Adding Devices.
    • Your Haiku fan is now an Access Point!

To create an access point after initial app setup.

    • Tap , and then tap Rooms & Devices.
    • Tap the name of the fan you want to use as an access point.
    • Tap Network Configuration, and then tap Create Wi-Fi Network.
    • Follow the on-screen instructions to name your network and create a password. Tap Next.
    • When the network has been created, tap Done.
    • Go to your mobile device’s Wi-Fi settings, and connect to your new network.
    • To connect other Haiku products to the new network, tap , and then tap Add a Product.

ANDROID DEVICES

To create an access point during initial app setup tap Create Wireless Network at the Connect to Wi-Fi screen.

    • Follow the on-screen instructions to name your network and create a password. Tap Next.
    • If you wish to add any other Haiku products to the network, tap Add Another Product. If not, tap Finished.
    • Your Haiku fan is now an Access Point!

To create an access point after initial app setup:

    • Tap , and then Settings.
    • Tap Devices, then select the name of the fan you want to use as an access point.
    • Tap Wi-Fi Settings, tap Wi-Fi, then select Create Wireless Network.
    • Follow the on-screen instructions to name your network and create a password. Tap Next.
    • To connect other Haiku products to the new network, tap , and then tap Add a Product.
I have a new router, or my Wi-Fi network name or password has changed, and now I can’t control my fan.

If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won’t be able to communicate with your router. To get them working together again, try the following:

  1. Reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).
  2. Tap , and then tap Add a Product.
  3. Follow the on-screen prompts to connect your fan to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see the instructions here (Haiku fans) or here (es6 and i6 fans).
My fan failed to join my Wi-Fi network.
  • Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (“) will not work with Big Ass fans.
  • Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.
  • Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your fan still won’t connect to your network, reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).

  • After you’ve reset the fan’s settings, connect your mobile device to your home Wi-Fi network. In the app, tap , and then tap Add a Product.
  • Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.
I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku app.
  • Make sure your network is password protected.* 
  • Make sure your network is compatible with 802.11 b/g/n. To confirm your network is compatible with 802.11 b/g/n, check your router settings or contact your router manufacturer.
  • Make sure your network’s SSID is not hidden.
  • Make sure your network is broadcasting in 2.4 GHz. 5 GHz networks are not supported and will not be displayed.

*WEP and open networks are not supported.

I don’t see my fan in the Haiku app.
  • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
  • If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network is broadcasting. If you see this network, set up the Haiku app and add your your fan.
    • iOS devices: the Haiku network will take the format Haiku_L_AA:BB:CC
    • Android devices: the Haiku network will take the format Haiku Fan (AA:BB:CC)
  • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
    • Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
    • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
    • Network reset: See How to reset my fan’s network settings.

About Haiku C

Is the Haiku app available for both iOS and Android?

Yes. The Haiku app is available for both iOS and Android.

REQUIRED:

iOS 9.0 or later; the app is compatible with iPhone, iPad, and iPod touch.

Android 5.0 or later.

What are the clearance guidelines for my fan?

Follow these clearance guidelines when installing your fan to avoid damage to the fan or its surroundings.

I’ve lost my remote. Can I purchase another one?

Of course! You can order a new one here.

What type of ceiling outlet box should I use to hang my fan?

We recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.

Will my Haiku install in a “pancake” style junction box?

Haiku will install into any fan-rated junction box. Some customers may choose to alter their canopy cover for aesthetic fit.

I have a product that’s similar to this one, but I can’t seem to find the warranty. What should I do?

We’re here to help! Please contact Customer Service to discuss any warranty questions you might have.

Controlling Haiku C

How do I restore my fan’s factory settings?

Note: A factory reset will re-broadcast the default Haiku Wi-Fi network, clear any device and room names, delete existing scheduled events, and reset all other settings back to original values.

  1. Press and hold any power button (fan or light) on your remote for 5 seconds. After 5 seconds, the blue LED indicators will blink.

  1. Within 30 seconds of the LEDs blinking, press any minus button on your remote. The fan will beep, and its LEDs will blink rapidly.
  2. When the LED indicators stop blinking, the factory reset is complete.

If the above reset sequence did not work, bring your fan to a complete stop and try the following:

  1. Press the following button sequence on the remote: Whoosh, Whoosh, Clear, Timer, Speed Down.
  2. You will hear a beep after pressing each button, indicating that the fan received the command.
  3. When the LED indicators stop blinking, the factory reset is complete. Check your mobile device’s Wi-Fi settings to make sure the fan’s network is now visible.
How do I disable my Haiku fan’s Wi-Fi signal?

Note: Disabling your Haiku products’ Wi-Fi signal will make it invisible in your mobile devices’ Wi-Fi settings and prevent connection to the Haiku app. 

  1. Make sure your fan has firmware version 2.3.2 (or later). To see which firmware version your fan has, open the Haiku Home App, tap  , then tap Update Firmware to see the firmware version of each connected Haiku product. If required, you can update your fan’s firmware from this screen.
  2. Restore your fan to its factory settings.
  3. While pointing the remote at the fan, press and hold the fan ON/OFF button until the LED indicators blink.
  4. Within 30 seconds, press the “plus” button five times.
  5. The LED indicators will turn on briefly and then stop blinking. The fan’s Wi-Fi signal is now disabled.

Note: To re-enable the products’ Wi-Fi signal, complete a network reset using the remote control.

Can I reverse my fan using the IR remote?

Yes. However, Big Ass Fans does not recommend reversing your fan. Instead, run the fan on low speed settings to gently circulate air without creating a draft. Not convinced? Click here to find out why reversing your fan (especially in winter) isn’t necessary.

If you’d still like to reverse your fan, do the following:

  1. Bring the fan to a complete stop.
  2. On the IR remote, press Whoosh, Whoosh, Whoosh, Speed Up (or Fan Power).
What do the Whoosh, Timer, Sleep, and Clear buttons on the remote do?
  • Whoosh mode varies fan speed up and down to simulate natural breezes. Set the fan to your maximum desired speed, and then press the Whoosh button. To exit Whoosh mode, press the On/Off button, manually change the fan speed, or press the Whoosh button again.
  • Sleep, Timer, and Clear commands will vary between SenseME-enabled fans and non-SenseME fans.

I SERIES, HAIKU L WITH WI-FI MODULE, AND OTHER SENSEME-ENABLED FANS

  • Sleep: Press the Sleep button to enable your Sleep Mode settings as specified in the Haiku app. Press again to disable Sleep settings.
  • Timer: Press the Timer button once for every hour you want the fan to run. The fan will turn off after the selected number of hours. For example, pressing the Timer button five times will turn the fan off after five hours of run time.
  • Clear: Press the Clear button to disable the Timer, if it’s currently active.

HAIKU L FANS WITHOUT WI-FI MODULE

  • Sleep: Press the Sleep button to set an eight-hour timer. The fan will decrease in speed each hour until it reaches Speed 1. The fan will turn off automatically after eight hours.

HAIKU C, NON-SENSEME ENABLED FANS (EXCLUDING HAIKU L)

  • Timer: Press the Timer button once for every hour you want the fan to run. The fan will turn off after the selected number of hours. For example, pressing the Timer button five times will turn the fan off after five hours of run time.
  • Sleep: Press the Sleep button when the Timer is enabled, and the fan will decrease its speed once per hour until it reaches Speed 1 or until the timer ends.
  • Clear: Press the Clear button to disable the Timer or Sleep Mode.
How do I reverse my fan?

Note: Big Ass Fans recommends never reversing your fan—just run it at a slow forward speed during the winter to keep your space evenly comfortable from floor to ceiling. Go here to learn more about destratification.

USING THE REMOTE:

Bring the fan to a complete stop, and then press the following button sequence on the remote: Whoosh, Whoosh, Whoosh, Speed Up (or fan On/Off). Repeat to return the fan to forward operation.

USING THE HAIKU APP:

IOS

  1. Bring the fan to a complete stop.
  2. In the Haiku Home app, tap , then tap Rooms & Devices.
  3. Select the fan you wish to reverse.
  4. Toggle the Reverse Fan switch to enable or disable reverse.

ANDROID

  1. Bring the fan to a complete stop.
  2. In the Haiku Home app, tap , then tap Settings.
  3. Tap Devices and select the fan you wish to reverse.
What is Whoosh Mode, and how does it work?

Whoosh® Mode silently varies fan speed to mimic cooling natural breezes. Enable Whoosh Mode to enjoy the feeling of fresh air on a warm day—or any time you feel like it.

ENABLING WHOOSH MODE

  1. In the Haiku app, tap a room on the Home screen, and then tap.
  2. Toggle Whoosh to enable it, and then tap Done.

DISABLING WHOOSH MODE

  1. In the Haiku app, tap a room on the Home screen, and then tap.
  2. Toggle Whoosh to disable it, and then tap Done.
How do I get my Haiku products to work together?

To get your Haiku products to work together, make sure that you place them in the same “room” when you first connect each one to the Haiku app.

Follow the instructions below to make adjustments to your “rooms” to suit your preferences.

ADDING A ROOM

IOS

  1. In the Haiku app, tap  , and then tap Rooms & Devices
  2. Tap Edit, and then tap.
  3. Specify the room type and name, and then tap Save.
  4. Drag the product(s) you want to add to the room under the room heading.
  5. Tap Done twice to return to the Home screen.

ANDROID

  1. In the Haiku app, tap  , then tap Settings and select Rooms.
  2. Tap the button in the top right corner and select Add Room.
  3. Give your room a name, choose a room type, and select which devices are included in this room, then tap OK.
  4. Tap the back button to return to Room Settings and verify that your new room has been created.

Note: You must assign a Haiku product to a newly-created room. If you create a new room but leave Rooms & Devices before adding a product, the new room will be deleted.

 

DELETING A ROOM

IOS

  1. In the Haiku app, tap  , and then tap Rooms & Devices.
  2. Tap Edit.
  3. Drag all products out from under the room heading you want to delete.
  4. Tap Done twice to return to the Home screen. The room is removed from the Home screen.

ANDROID

  1. In the Haiku app, tap , then tap Settings and select Rooms.
  2. Select the room you wish to delete.
  3. Tap Included Devices and uncheck each device in the list.
  4. Tap OK, then tap the back button to verify that the room has been deleted.

MOVING A PRODUCT TO A DIFFERENT ROOM

IOS

  1. In the Haiku app, tap , and then tap Rooms & Devices.
  2. Tap Edit.
  3. Drag the product under the desired room heading.
  4. Tap Done twice to return to the Home screen.

ANDROID

  1. In the Haiku app, select the destination room from the Home screen.
  2. Tap the button in the top right corner of this screen and select Room Settings.
  3. Tap Included Devices, then tap the checkboxes next to the names of the devices you want to be in this room.
  4. Tap OK.

EDITING ROOM DETAILS

IOS

  1. In the Haiku app, tap  , and then tap Rooms & Devices.
  2. Tap  next to the room name.
  3. Edit the room type or name, and then tap the back button.
  4. Tap Done to return to the Home screen.

ANDROID

  1. In the Haiku app, select the room you wish to edit from the Home screen.
  2. Tap the button in the top right corner of this screen and select Room Settings.
  3. Make the desired edits.

ROOM CONTROL SCREENS

Tap a room on the Home screen to access the Room Control screen. You can simultaneously control all Haiku products in a room from the Room Control screen. Tap a feature icon at the bottom of the Room Control screen to access the feature control screen.

Note: The features available depend on the types of products the room contains.

How do I reboot (power cycle) my fan using the remote?
  1. Press and hold the fan On/Off button until the fan’s LED indicators start blinking.
  2. Within 30 seconds of the LEDs flashing on, press the fan On/Off button again to complete the reboot.
  3. When the LED indicators stop blinking, the reboot is complete.

How do I connect my Haiku products to my Haiku account?

To pair your Haiku products with third-party devices like Amazon Echo, Nest Learning Thermostat, and ecobee smart thermostat, they must be connected to your Haiku account.

CONNECTING HAIKU PRODUCTS TO YOUR HAIKU ACCOUNT

To connect a Haiku product to your Haiku account, the product must be connected to the app and your home Wi-Fi network. Your mobile device must also be connected to your home Wi-Fi network. See How do I set up the Haiku app? for instructions.

  1. In the Haiku app, tap , then tap Smart Home Integration (iOS) or Integrations (Android).
  2. Under Other Haiku Devices, tap + next to the product to connect it to your account.
  3. The product will be added under My Haiku Devices.

REMOVING HAIKU PRODUCTS FROM YOUR HAIKU ACCOUNT

  1. In the Haiku app, tap , then tap Smart Home Integration.
  2. Under My Haiku Devices, tap the product you want to remove.
    1. iOS: Tap Remove
    2. Android: Tap the button in the top right corner of the screen and select Remove.

The product is now listed under Other Haiku Devices. You can reconnect the product to your account any time you are connected to your home Wi-Fi network by tapping + next to the product name under Other Haiku Devices.

My remote is not controlling my fan.

Note: Since our IR remotes are universally programmed, no “pairing” is required. However, if you’re having trouble getting your remote to work, try the following:

  • Make sure the clear plastic battery tab has been removed, a working battery is installed, you are within range, and you have direct line of sight to the fan/light you’re attempting to control.
  • If the remote still does not work after satisfying the above requirements, there may be a another issue (see instructions below).

FOR HAIKU FANS AND HAIKU I SERIES FANS, TRY THE FOLLOWING:

  1. Verify that the fan is receiving power by power cycling the fan. To do this:
    1. Cut power to the fan via standard on/off wall switch, or the breaker if standard wall switch is not applicable.
    2. Wait at least 5 minutes, and then restore power.
  2. The fan will beep once as it powers on (unless you have disabled beeps in the app) and blue LEDs on the bottom of the motor may light up.
    1. If you do not hear a beep, verify that the fan is wired correctly, as shown in the installation guide.
    2. If you do hear the fan beep during a power cycle, stand directly beneath the fan and attempt to use the IR remote. Depending on fan height and installation location, IR range can vary.
  3. If you’ve followed these steps and are still unable to use your IR remote, please give us a call.

FOR HAIKU L AND HAIKU C FANS, TRY THE FOLLOWING:

Verify all ground wiring and motor harness connections are secure.

  • Make sure that the yellow clip is connected to the fan motor.
  • Motor post ground screw should be connected at the extension tube base.
  • Make sure the green identification sticker has been removed.
  • Make sure that Upper extension tube ground wire is secured to outside of mounting bracket hex screw.
  • Make sure that the control box wiring harness ground, upper mounting bracket ground, and supply ground are connected.
  • Unplug and reseat 5-pin connector and 3-pin connector at the control box.
  • Unplug and reseat 3-pin connector and 2-pin connector at motor housing cover.
  • Check IR filter connection at motor. This harness can sometimes be installed backward.
  • Verify the colored wires are lined up properly (red to red, black to black, purple to purple).
  • The clip on the extension tube harness should seat against the notch in the motor’s IR filter connector.
How do I control my fan with my smartphone or tablet?

IOS DEVICES:

  1. Download the Haiku Home App to your iOS device.
  2. Open the app.
    1. If this is your first time using Haiku Home, create an account.
    2. If you already have a Haiku Home account, sign-in, Tap , and tap Add a Product.
  3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
  4. Make sure your fan is installed and powered on, then tap Next.
  5. When you see the Connect to Your Device screen, go to your device’s Settings app and navigate to Wi-Fi settings. Your fan’s default network will appear in the list of available networks, and it will begin with the word Haiku (e.g. Haiku_L_AA:BB:CC).
  6. Tap on the fan’s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.
  7. Return to the Haiku Home app.
  8. Tap Set It Up, then follow the instructions to name your fan and assign it to a room.
  9. On the Connect Your Device screen, select I Have a Wi-Fi Network if you have an existing network in your home.
  10. If you don’t have a Wi-Fi network, click here to learn about setting up an AP network.
  11. On the next screen, select your Wi-Fi network from the list.
  12. Enter your Wi-Fi password, and tap Next.
  13. When the fan successfully joins your network, you will see a Congratulations! message.
    1. If you receive a message stating that your fan failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Device to connect other Haiku products to your home network.

Tap Finished Adding Devices if you don’t have any more Haiku products to connect right now.

ANDROID DEVICES:

Important: Before starting, make sure your Location Services and GPS are turned on in your mobile device’s settings.

  1. Download the Haiku Home App to your Android device.
  2. Open the app.
    1. If this is your first time using Haiku Home, create an account.
    2. If you already have a Haiku Home account, sign-in, tap , and tap Add a Product.
  3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
  4. Make sure your fan is installed and powered on, then tap Next.
  5. If you are using an Android device, you may be asked to allow location access. This lets us use the Wi-Fi radio in your phone/tablet to locate nearby Haiku devices that have not yet been set up.
  6. At the Connect to Your Product screen, select your fan’s default network from the list of products (e.g. Haiku Fan (AA:BB:CC) – the characters inside the parentheses are each product’s unique identifier).
  7. From the Room Setup screen:
    1. Tap Add Room to create a new room.
      • Select the room type.
      • Name your room, then tap Next.
    2. Choose a previously-created room (if you have set up one or more Haiku products already).
      • Be sure to place items that should work together (e.g. a fan and wall control) in the same room.
  8. Name your fan, then tap Next.
  9. On the Connect to Wi-Fi screen, select your Wi-Fi network from the list.
  10. Enter your Wi-Fi network password and tap Next.
  11. When the fan successfully joins your network, you will see a Setup Complete! Message.
    1. If you receive a message stating that there seems to be a problem, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Product to connect other Haiku devices to your home network.

Tap Finished if you don’t have any more Haiku devices to connect right now.

Smart Home Integrations

Google Assistant: How do I control my Haiku products with Google Assistant?

SETUP INSTRUCTIONS

  1. Download the Google Home app (iOS or Android) and verify that your Google Assistant-enabled device is set up and ready for use.
  2. Verify that your Haiku fans and lights are receiving power.
  3. In the Haiku app, tap and select Smart Home Integration (iOS app) or Integrations (Android app). Make sure you are signed in to your Haiku account and your Haiku products are listed under My Haiku Devices. Note: If you don’t have a Haiku Account, tap , select Smart Home Integration, and follow the on-screen instructions to create one.
  4. Open the Google Home app.
  5. Select the Home you are using, and then tap Add > Set up device > Works with Google.
  6. Search for and select “Big Ass Fans”.
  7. Sign in to your Haiku account and authorize Google to use it. Wait for Google Assistant to sync with your Haiku account. Note: You must use the same email account and password used in the Haiku app for Google Assistant to sync with your Haiku products and Rooms.
  8. Select Haiku products to add to new or existing Google Rooms (recommended), and then close the Rooms screen.
  9. You can now control your Haiku fans and lights using Google Assistant voice commands or the controls in the Google Home app.

THINGS TO TRY

For fans:

  • “OK Google, turn on my living room fan.”
  • “OK Google, turn off my living room fan.”
  • “OK Google, set my living room fan to 50%.”
  • “OK Google, turn up my living room fan.”
  • “OK Google, turn down my living room fan.”

For lights:

  • “OK Google, is the living room light on?”
  • “OK Google, turn on my living room light.”
  • “OK Google, turn off my living room light.”
  • “OK Google, set my living room light to 80%.”
  • “OK Google, brighten my living room light.”
  • “OK Google, dim my living room light.”

THIRD-PARTY INTEGRATIONS

  1. Connect your Haiku products to Google Assistant.
  2. Connect your other lights and/or switches to Google Assistant.
  3. In the Google Home app, go to your Account page, and then tap Settings > Assistant > Home control > ROOMS.
  4. Tap + to add a room and select the products you want to include in it.
  5. Save your room.
  6. Use Google Assistant voice commands to control your devices and rooms.
Google Assistant: What kinds of voice commands can I use to control my Haiku products?

Big Ass Fans recommends using Google Home Room names that match the room names you provided in the Haiku app. Google Assistant will recognize the following command formats:

For fans:

  • “OK Google, turn on my living room fan.”
  • “OK Google, turn off my living room fan.”
  • “OK Google, set my living room fan to 50%.”
  • “OK Google, turn up my living room fan.”
  • “OK Google, turn down my living room fan.”

For lights:

  • “OK Google, is the living room light on?”
  • “OK Google, turn on my living room light.”
  • “OK Google, turn off my living room light.”
  • “OK Google, set my living room light to 80%.”
  • “OK Google, brighten my living room light.”
  • “OK Google, dim my living room light.”

Note: At this time, you can control power, light brightness, and fan speed using voice commands. Google Assistant cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature.

Amazon Alexa: What kinds of voice commands can I use to control my Haiku products?

Once Alexa discovers your Haiku fans or lights, it assigns room names based on the room names you provided in the Haiku app. Alexa will recognize the following command formats:

  • “Alexa, turn on/off my family room fan.”
  • “Alexa, set my family room fan to speed 30%.”
  • “Alexa, turn up/down my family room fan.”
  • “Alexa, turn on/off my family room light.”  
  • “Alexa, set my family room light to 80%.”
  • “Alexa, brighten/dim my family room light.”

Note: At this time, you can control power, light brightness, and fan speed using voice commands. Alexa cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature. 

Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.

This typically means there are two entries for one Haiku device in Alexa’s database, or that two separate fans, lights, or rooms have the same name in the Haiku app. For example, you may have named two rooms “Bedroom” in the Haiku app.

To verify or change a room/device name:

IOS

  1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping  and selecting Rooms & Devices.
  3. To rename a room, tap the  next to the room name, then tap the room name itself to edit.
  4. To rename a device, tap the device name, then tap it again on the following screen to edit.

ANDROID

  1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping and selecting Settings.
  3. Select Rooms or Devices (depending on which you’d like to rename).
  4. Tap the room or device to be renamed.
  5. Tap the name to change it.

 

To disconnect a Haiku fan or light from your Haiku account:

IOS

  1. From the Home screen, tap , then select Smart Home Integration.
  2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
  3. Tap Remove.

ANDROID

  1. From the Home screen, tap , then select Smart Home Integration.
  2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
  3. Tap the button in the top right corner and select Remove.

Once the appropriate changes are made in the Haiku app, go the Settings menu in the Alexa app, tap Smart Home, and then tap Discover Devices.

Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.

Amazon Alexa: Alexa isn’t discovering my Haiku Fans or Lights. What do I do?

In order for Alexa to discover Haiku devices, the Alexa skill must be linked to your Haiku account, and your Haiku devices must be claimed under the associated Haiku account.

  • Tap and select Smart Home Integration from the menu. Scroll down to My Haiku Devices. The devices listed here should be discovered by Alexa.
  • Any device with a + next to its name is unclaimed and will not be discovered by Alexa.
  • Tap the + to claim the device under your Haiku account, wait a few minutes, and ask Alexa to discover your devices again.

When enabling the Big Ass Fans skill in the Alexa app, you must link the skill to your Haiku account using the same email address and password you use in the Haiku app.

Amazon Alexa: How do I disconnect my Haiku products from Amazon Alexa?

To disconnect your Haiku fans and lights from Alexa and unlink your Haiku and Alexa accounts:

  1. Open the Alexa app.
  2. Tap the Devices icon in the menu at the bottom of the screen. 
  3. On the Devices page, tap Your Smart Home Skills.
  4. Tap Big Ass Fans in the list.
  5. Tap Disable Skill, then tap it again on the following screen to confirm.

Trouble with Something Else

How do I silence the fan beep or turn off the LED indicators?

IOS

  1. In the Haiku Home app, tap ,  then tap Rooms & Devices.
  2. Tap the name of the fan you wish to modify.
  3. Toggle Fan Beep or LED Indicators OFF to disable (or ON to enable) the desired settings.

ANDROID

  1. In the Haiku Home app, select a room from the Home screen.
  2. Tap the button in the top right corner of the room screen and select Room Settings.
  3. Toggle Fan Beep or LED Indicators OFF to disable (or ON to enable) the desired settings.
How do I update my Haiku products’ firmware?

UPDATING YOUR HAIKU PRODUCTS

When new or enhanced features are available, we’ll let you know. Just tap See Update when the alert appears on the screen.

If you want to wait to update, tap Later. When you’re ready to update, tap Firmware Update in the  menu.

Updates can take a few minutes, so leave the app open and make sure the mobile device screen does not lock to ensure completion of the download. During an update, the app will display the progress and the approximate time remaining.

WHICH VERSION DO I HAVE?

To find out what version of the app you have, open the Haiku Home app, tap , and select Settings. The app version can be found under the About heading.

To check your Haiku product firmware version, tap and select Firmware Update from the menu.

How do I update my Haiku account information?

IOS

  1. In the Haiku app, tap , and then tap your name/email at the top of the menu.
  2. Tap your account name at the top of this screen, and then tap Update Profile.
  3. Enter your password, and then tap OK.
  4. Update your information, and then tap Save.

ANDROID

  1. In the Haiku app, tap , and then tap your name at the top of the menu.
  2. Tap the button in the top right corner of this screen, then select Update Profile.
  3. Enter your password, then tap OK.
  4. Update your information, then tap the check button to confirm.
The fan jerks upon startup.

This is normal and may happen occasionally upon startup. An initial slight jerking forward and backward does not affect fan operation.

My airfoils are damaged, or I want a different color or size. Can you send me a new set?

Each fan goes through a rigorous balancing process during which the airfoils and motor are uniquely paired. Changing airfoils requires a full fan replacement to maintain proper balance and functionality. 

I forgot my Haiku account password.

To reset your Haiku account password:

  1. In the Haiku app, tap  , and then tap Smart Home Integration (iOS) or Integrations (Android).
  2. If you are signed in:
  • iOS: Tap your account name at the top of the screen, and then tap Sign Out.
  • Android: Tap the button in the top right corner, then tap Sign Out.
  1. Tap Sign In, and then tap Forgot your password?
  2. Enter your email address, and then tap Next.
  3. Open your email to retrieve the 4-digit PIN. Return to the Haiku Home app, enter the PIN, and then tap Next.
  4. Enter your new password, and then tap Reset Password.
My fan is wobbling during operation.
  • Remove the airfoils (Haiku Indoor/Outdoor) or the lower cover (Haiku I Series).
    • Make sure the colored dot sticker on each airfoil matches the sticker on the motor hub.
    • If the stickers don’t match, move the airfoils to the matching attachment points.
    • If they already match, continue reading.
  • Make sure the gaps between each airfoil are the same.
  • If your fan was installed with the universal mount, make sure the mounting ball wedge has been installed and it is seated in the correct position. Verify the wedge screw is tight against the ball.
  • Make sure all mounting hardware is tight.
  • Make sure the airfoils are properly aligned and are securely fastened to the fan hub.
My fan is making a clicking or knocking noise.
  • Make sure the airfoil screws are not over-tightened.
  • Make sure the LED lens is locked into place.
  • Make sure none of the LED lens tabs have been broken or damaged.

If you’ve verified the above conditions, but your fan is still making noise, contact Customer Service.

How do I change the battery in my Haiku remote?

Haiku Premium Remote: Remove the battery cover and the back of the remote. Remove and replace the AAA batteries. Replace the battery cover and test the remote.

Haiku L/Haiku C Remote: Locate the battery tray on the back of the remote. Squeeze the tab inward while gently pulling the tray out of the remote. Be sure to properly orient the new battery in the tray before installing it back into the remote. Test the remote.

My fan will not start.
  • Ensure that your fan is receiving power.
  • Check your circuit breaker or fuse and wall switch for functionality.
  • Make sure that all wires are securely connected and the fan is properly wired and grounded.
Do you install locally?

Sorry, no. Please contact Customer Service for assistance.

Can I connect multiple extension tubes that came in the box to get a longer hanging length?

No, only a single extension tube can be used to hang your Haiku fan. The tubes are interchangeable on the fan, but cannot be connected.

  • Haiku, Haiku I Series: Universal mount fans include 20- and 32-inch extension tubes. A Tall Ceiling Kit that includes 48- and 60-inch extension tubes is available and can be purchased here.
  • Haiku L: 6- and 12-inch extension tubes are included with Haiku L fans. Optional lengths can be purchased and are packaged separately. The maximum length is 64 inches.
  • Haiku C: 6- and 12-inch extension tubes are included with Haiku C fans.

If you have a Low Profile or Standard Mount, the extension tubes cannot be changed. If your fan requires a different mount type, the fan must be exchanged. 

Still Need Help?

Call our exceptional customer service team for help with all your fan-related questions.

844.924.4277

FAQs