Haiku C Support

BEFORE SETTING UP THE APP

1. Obtain your Wi-Fi router SSID (network name) and password. If you do not have a Wi-Fi network or you do not want to connect your Haiku products to your network, you can use the app to turn a Haiku product into a Wi-Fi access point. See Setting Up Your App below for instructions. Note: Haiku product Wi-Fi access points do not have an internet connection.

2. Install and test your Haiku products. Make sure your products are receiving power. Use the provided remote to test fan and light functionality. See their respective installation guides for instructions on installing your product.

SETTING UP YOUR APP

IOS DEVICES:

1. Download the Haiku App to your iOS device.
2. Open the app.
   1. If this is your first time using Haiku, create an account.
   2. If you already have a Haiku account, sign-in, tap , and tap Add a Product.
3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
4. Make sure your Haiku product is installed and powered on, then tap Next.
5. When you see the Connect to Your Device screen, go to your device’s Settings app and navigate to Wi-Fi settings. Your Haiku product’s default network will appear in the list of available networks, and it will begin with the word Haiku (e.g. Haiku_L_AA:BB:CC).
6. Tap on the Haiku product’s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.
7. Return to the Haiku Home app.
8. Tap Set It Up, and follow the instructions to name your fan and assign it to a room.
9. On the Connect Your Device screen, select I Have a Wi-Fi Network if you have an existing network in your home.
10. If you don’t have a Wi-Fi network, click here to learn about setting up an AP network.
11. On the next screen, select your Wi-Fi network from the list.
12. Enter your Wi-Fi password, and tap Next.
13. When the Haiku product successfully joins your network, you will see a Congratulations! message.
    1. If you receive a message stating that your Haiku product failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Device to connect other Haiku products to your home network.

Tap Finished Adding Devices if you don’t have any more Haiku products to connect right now.

ANDROID DEVICES:

Important: Before starting, make sure your Location Services and GPS are turned on in your mobile device’s settings.

1. Download the Haiku App to your Android device.
2. Open the app.
   1. If this is your first time using Haiku, create an account.
   2. If you already have a Haiku account, sign-in, tap , and tap Add a Product.
3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
4. Make sure your Haiku product is installed and powered on, then tap Next.
5. If you are using an Android device, you may be asked to allow location access. This lets us use the Wi-Fi radio in your phone/tablet to locate nearby Haiku devices that have not yet been set up.
6. At the Connect to Your Product screen, select your Haiku product’s default network from the list of products (e.g. Haiku Fan (AA:BB:CC) – the characters inside the parentheses are each product’s unique identifier).
7. From the Room Setup screen:
   1. Tap Add Room to create a new room.
      • Select the room type.
      • Name your room, then tap Next.
   2. Choose a previously-created room (if you have set up one or more Haiku products already).
      • Be sure to place items that should work together (e.g. a fan and wall control) in the same room.
8. Name your Haiku product, then tap Next.
9. On the Connect to Wi-Fi screen, select your Wi-Fi network from the list.
10. Enter your Wi-Fi network password and tap Next.
11. When the Haiku product successfully joins your network, you will see a Setup Complete! Message.
    1. If you receive a message stating that there seems to be a problem, see My fan failed to join my Wi-Fi network for further assistance.

Tap Add Another Product to connect other Haiku devices to your home network.

Tap Finished if you don’t have any more Haiku devices to connect right now.

If you do not want to connect your fan to your Wi-Fi network or you do not have a Wi-Fi network, you can use the Haiku Home app to turn your fan into a Wi-Fi access point. You can create an access point during initial setup of the Haiku Home app or after app setup is complete.

Note: Fan Wi-Fi access points do not have an internet connection.

IOS DEVICES

To create an access point during initial app setup, tap I do NOT have a Wi-Fi network at the Connect Your Device screen.

1. • Follow the on-screen instructions to name your network and create a password. Tap Next.
   • When instructed, go to your device’s Wi-Fi settings, and connect to your new network.
   • Return to the Haiku Home app, scroll to the bottom of the screen, and tap Okay! I’m Back!
   • If you wish to add other Haiku products to the network, tap Add Another Device. If not, tap Finished Adding Devices.
   • Your Haiku fan is now an Access Point!

To create an access point after initial app setup.

1. • Tap , and then tap Rooms & Devices.
   • Tap the name of the fan you want to use as an access point.
   • Tap Network Configuration, and then tap Create Wi-Fi Network.
   • Follow the on-screen instructions to name your network and create a password. Tap Next.
   • When the network has been created, tap Done.
   • Go to your mobile device’s Wi-Fi settings, and connect to your new network.
   • To connect other Haiku products to the new network, tap , and then tap Add a Product.

ANDROID DEVICES

To create an access point during initial app setup tap Create Wireless Network at the Connect to Wi-Fi screen.

1. • Follow the on-screen instructions to name your network and create a password. Tap Next.
   • If you wish to add any other Haiku products to the network, tap Add Another Product. If not, tap Finished.
   • Your Haiku fan is now an Access Point!

To create an access point after initial app setup:

1. • Tap , and then Settings.
   • Tap Devices, then select the name of the fan you want to use as an access point.
   • Tap Wi-Fi Settings, tap Wi-Fi, then select Create Wireless Network.
   • Follow the on-screen instructions to name your network and create a password. Tap Next.
   • To connect other Haiku products to the new network, tap , and then tap Add a Product.

If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won’t be able to communicate with your router. To get them working together again, try the following:

1. Reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).
2. Tap , and then tap Add a Product.
3. Follow the on-screen prompts to connect your fan to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see the instructions here (Haiku fans) or here (es6 and i6 fans).

• Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (“) will not work with Big Ass fans.
• Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.
• Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your fan still won’t connect to your network, reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).

• After you’ve reset the fan’s settings, connect your mobile device to your home Wi-Fi network. In the app, tap , and then tap Add a Product.
• Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

• Make sure your network is password protected.* 
• Make sure your network is compatible with 802.11 b/g/n. To confirm your network is compatible with 802.11 b/g/n, check your router settings or contact your router manufacturer.
• Make sure your network’s SSID is not hidden.
• Make sure your network is broadcasting in 2.4 GHz. 5 GHz networks are not supported and will not be displayed.

*WEP and open networks are not supported.

• Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
• If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network is broadcasting. If you see this network, set up the Haiku app and add your your fan.
  • iOS devices: the Haiku network will take the format Haiku_L_AA:BB:CC
  • Android devices: the Haiku network will take the format Haiku Fan (AA:BB:CC)
• If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
  • Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
  • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
  • Network reset: See How to reset my fan’s network settings.

Big Ass Fans recommends using Google Home Room names that match the room names you provided in the Haiku app. Google Assistant will recognize the following command formats:

For fans:

• “OK Google, turn on my living room fan.”
• “OK Google, turn off my living room fan.”
• “OK Google, set my living room fan to 50%.”
• “OK Google, turn up my living room fan.”
• “OK Google, turn down my living room fan.”

For lights:

• “OK Google, is the living room light on?”
• “OK Google, turn on my living room light.”
• “OK Google, turn off my living room light.”
• “OK Google, set my living room light to 80%.”
• “OK Google, brighten my living room light.”
• “OK Google, dim my living room light.”

Note: At this time, you can control power, light brightness, and fan speed using voice commands. Google Assistant cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature.

Once Alexa discovers your Haiku fans or lights, it assigns room names based on the room names you provided in the Haiku app. Alexa will recognize the following command formats:

• “Alexa, turn on/off my family room fan.”
• “Alexa, set my family room fan to speed 30%.”
• “Alexa, turn up/down my family room fan.”
• “Alexa, turn on/off my family room light.”  
• “Alexa, set my family room light to 80%.”
• “Alexa, brighten/dim my family room light.”

Note: At this time, you can control power, light brightness, and fan speed using voice commands. Alexa cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature. 

This typically means there are two entries for one Haiku device in Alexa’s database, or that two separate fans, lights, or rooms have the same name in the Haiku app. For example, you may have named two rooms “Bedroom” in the Haiku app.

To verify or change a room/device name:

IOS

1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
2. Rename any device or room by tapping  and selecting Rooms & Devices.
3. To rename a room, tap the  next to the room name, then tap the room name itself to edit.
4. To rename a device, tap the device name, then tap it again on the following screen to edit.

ANDROID

1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
2. Rename any device or room by tapping and selecting Settings.
3. Select Rooms or Devices (depending on which you’d like to rename).
4. Tap the room or device to be renamed.
5. Tap the name to change it.

To disconnect a Haiku fan or light from your Haiku account:

IOS

1. From the Home screen, tap , then select Smart Home Integration.
2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
3. Tap Remove.

ANDROID

1. From the Home screen, tap , then select Smart Home Integration.
2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
3. Tap the button in the top right corner and select Remove.

Once the appropriate changes are made in the Haiku app, go the Settings menu in the Alexa app, tap Smart Home, and then tap Discover Devices.

Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.

In order for Alexa to discover Haiku devices, the Alexa skill must be linked to your Haiku account, and your Haiku devices must be claimed under the associated Haiku account.

• Tap and select Smart Home Integration from the menu. Scroll down to My Haiku Devices. The devices listed here should be discovered by Alexa.
• Any device with a + next to its name is unclaimed and will not be discovered by Alexa.
• Tap the + to claim the device under your Haiku account, wait a few minutes, and ask Alexa to discover your devices again.

When enabling the Big Ass Fans skill in the Alexa app, you must link the skill to your Haiku account using the same email address and password you use in the Haiku app.

To disconnect your Haiku fans and lights from Alexa and unlink your Haiku and Alexa accounts:

1. Open the Alexa app.
2. Tap the Devices icon in the menu at the bottom of the screen. 
3. On the Devices page, tap Your Smart Home Skills.
4. Tap Big Ass Fans in the list.
5. Tap Disable Skill, then tap it again on the following screen to confirm.

UPDATING YOUR HAIKU PRODUCTS

When new or enhanced features are available, we’ll let you know. Just tap See Update when the alert appears on the screen.

If you want to wait to update, tap Later. When you’re ready to update, tap Firmware Update in the  menu.

Updates can take a few minutes, so leave the app open and make sure the mobile device screen does not lock to ensure completion of the download. During an update, the app will display the progress and the approximate time remaining.

WHICH VERSION DO I HAVE?

To find out what version of the app you have, open the Haiku Home app, tap , and select Settings. The app version can be found under the About heading.

To check your Haiku product firmware version, tap and select Firmware Update from the menu.

IOS

1. In the Haiku app, tap , and then tap your name/email at the top of the menu.
2. Tap your account name at the top of this screen, and then tap Update Profile.
3. Enter your password, and then tap OK.
4. Update your information, and then tap Save.

ANDROID

1. In the Haiku app, tap , and then tap your name at the top of the menu.
2. Tap the button in the top right corner of this screen, then select Update Profile.
3. Enter your password, then tap OK.
4. Update your information, then tap the check button to confirm.

To reset your Haiku account password:

1. In the Haiku app, tap  , and then tap Smart Home Integration (iOS) or Integrations (Android).
2. If you are signed in:

• iOS: Tap your account name at the top of the screen, and then tap Sign Out.
• Android: Tap the button in the top right corner, then tap Sign Out.

3. Tap Sign In, and then tap Forgot your password?
4. Enter your email address, and then tap Next.
5. Open your email to retrieve the 4-digit PIN. Return to the Haiku Home app, enter the PIN, and then tap Next.
6. Enter your new password, and then tap Reset Password.

• Remove the airfoils (Haiku Indoor/Outdoor) or the lower cover (Haiku I Series).
  • Make sure the colored dot sticker on each airfoil matches the sticker on the motor hub.
  • If the stickers don’t match, move the airfoils to the matching attachment points.
  • If they already match, continue reading.
• Make sure the gaps between each airfoil are the same.
• If your fan was installed with the universal mount, make sure the mounting ball wedge has been installed and it is seated in the correct position. Verify the wedge screw is tight against the ball.
• Make sure all mounting hardware is tight.
• Make sure the airfoils are properly aligned and are securely fastened to the fan hub.

• Make sure the airfoil screws are not over-tightened.
• Make sure the LED lens is locked into place.
• Make sure none of the LED lens tabs have been broken or damaged.

If you’ve verified the above conditions, but your fan is still making noise, contact Customer Service.

Haiku Premium Remote: Remove the battery cover and the back of the remote. Remove and replace the AAA batteries. Replace the battery cover and test the remote.

Haiku L/Haiku C Remote: Locate the battery tray on the back of the remote. Squeeze the tab inward while gently pulling the tray out of the remote. Be sure to properly orient the new battery in the tray before installing it back into the remote. Test the remote.

• Ensure that your fan is receiving power.
• Check your circuit breaker or fuse and wall switch for functionality.
• Make sure that all wires are securely connected and the fan is properly wired and grounded.

No, only a single extension tube can be used to hang your Haiku fan. The tubes are interchangeable on the fan, but cannot be connected.

• Haiku, Haiku I Series: Universal mount fans include 20- and 32-inch extension tubes. A Tall Ceiling Kit that includes 48- and 60-inch extension tubes is available and can be purchased here.
• Haiku L: 6- and 12-inch extension tubes are included with Haiku L fans. Optional lengths can be purchased and are packaged separately. The maximum length is 64 inches.
• Haiku C: 6- and 12-inch extension tubes are included with Haiku C fans.

If you have a Low Profile or Standard Mount, the extension tubes cannot be changed. If your fan requires a different mount type, the fan must be exchanged.