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Mammoth Technical Documents and FAQs

General Questions

How do I find my fan’s serial number?

Questions about the app

How do I download the Big Ass Fans app and set up an account?

How do I set up the Big Ass Fans app?

My fan failed to join my wi-fi network.

How do I reset my fan’s settings?

I don’t see my fan in the Big Ass Fans app.

I don’t see my fan’s lights in the app.

How do I get my Big Ass Fan to work automatically?

I have a new router, or my wi-fi network name or password has changed, and now I can’t control my fan.

Questions about the remote

How do I pair my Bluetooth remote?

How do I disconnect a Bluetooth remote from my fan?

How do I reboot (power cycle) my fan using the remote

How do I replace the battery in my remote?

Questions about installation or operation

How do I control my fan with my smartphone or tablet?

How do I reverse my fan?

My fan is noisy during operation.

What type of ceiling outlet box should I use to hang my fan?

The fan jerks upon startup.

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FAQs