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FAQs

Getting Connected

How do I set up the Big Ass Fans app?

BEFORE SETTING UP THE APP

  1. Obtain your Wi-Fi router SSID (network name) and password.
  2. Install and test your fan. Make sure your fan is receiving power. Use the provided remote to test fan and light (if applicable) functionality. See the installation guide for instructions on installing your fan.

SETTING UP YOUR APP

  1. Download the Big Ass Fans app to your iOS or Android device.
  2. Open the app.
    • If this is your first time using the app, create a Big Ass Fans mobile app account.
    • If you already have a Big Ass Fans or Haiku account, sign in.
  3. On the Let’s Set Up Your Fan screen, tap Get Started.
  4. Make sure your fan is installed and powered on, and then tap Next.
  5. On the Choose a Fan screen, select the fan you would like to set up.
    • If you have more than one fan and aren’t sure which is which in the list, tap an Identify icon to find the one you want to set up.
  6. On the Connect Fan to Wi-Fi screen, select the Wi-Fi network you want your fan to join.
  7. Enter your Wi-Fi password and tap Next. When the fan successfully joins your network, you will see a Connected to Network! message.
  8. If a message appears stating that your fan failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.
  9. Tap Add Another Fan to connect more fans to your home network. Tap Finished if you don’t have any more fans to connect right now.
How do I connect a Bluetooth remote to my fan?

CONNECTING A NEW (NEVER USED) REMOTE

  1. Install the fan and make sure power is on at the breaker or wall switch.
  2. Remove the clear plastic tab from the remote’s battery cover.
  3. Hold the remote close to the fan you want it to control and press any button.
  4. The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.

CONNECTING AN EXISTING REMOTE TO A NEW FAN

  1. Install the fan and make sure power is on at the breaker or wall switch.
  2. Hold the remote close to the fan you want it to control.
  3. Press and hold the fan power and – (minus) buttons on the remote until the LEDs to the left of the fan power button begin blinking (this will clear all previous pairings).
  4. Press any button.
  5. The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.
How do I disconnect a Bluetooth remote from my fan?

To reset a Bluetooth remote and erase all previous connections, press and hold the fan power and – (minus) buttons on the remote until the LEDs to the left of the fan power button begin blinking.

Note: The next time a button is pressed on the remote within range of a fan, it will automatically pair with that fan.

How do I connect my fan to my Big Ass Fans account?

To pair your fan with third-party devices like Amazon Echo and the Google Assistant, the fan must be connected to your Big Ass Fans mobile app account.

CONNECTING A FAN TO YOUR BIG ASS FANS ACCOUNT

To connect a fan to your Big Ass Fans account, the fan must be connected to the app and your home Wi-Fi network. Your mobile device must also be connected to your home Wi-Fi network, and you must be signed in to your Big Ass Fans account. See How do I set up the Big Ass Fans app? for instructions.

  1. In the Big Ass Fans app, tap , and then tap your name/email address at the top of the menu.
  2. Tap Manage Products, and then under the Other Products heading, select the fan you would like to connect to your Big Ass Fans account.
  3. Tap Add To My Account to connect the fan to your account.

REMOVING A FAN FROM YOUR BIG ASS FANS ACCOUNT

  1. In the Big Ass Fans app, tap , and then tap your name/email address at the top of the menu.
  2. Tap Manage Products, and then under the My Products heading, select the fan you would like to remove from your Big Ass Fans account.
  3. Tap Remove From Account to disconnect the fan from your account.
How do I reset my fan’s settings?

Note: A reset will erase all settings, including product names and Wi-Fi network connections.

RESET USING THE REMOTE

  1. Press and hold the fan power button on the remote for 5 seconds until the LEDs start blinking and the fan beeps.


  2. Press the fan – (minus) button on the remote. The fan will beep, and its LED indicator will blink slowly for a few moments. When the LED indicator blinks green, the factory reset is complete.

To reconnect the fan to the Big Ass Fans app, tap Add a Product in the app menu .

RESET WITHOUT THE REMOTE

  1. Locate the fan’s wall switch or circuit breaker.
  2. Flip the switch/breaker off and wait about 5 seconds.
  3. Flip the switch/breaker on and wait for 5 more seconds. 
  4. Repeat this off/on process 3 more times (for a total of 4 times).
  5. The reset is complete when the fan’s LED indicator turns green.
I don’t see my fan in the Big Ass Fans app.
  • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
  • If you have not connected your fan to the app, see How do I set up the Big Ass Fans app?
  • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
    • Soft reset: On the remote, hold the power button for 5 seconds. When the white indicator LED illuminates, release the power button.
    • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
    • Network reset: See How do I reset my fan’s settings?
I’m trying to connect my fan to my Wi-Fi network, but I don’t see my network in the Big Ass Fans app.
  • Make sure your network is password protected.* 
  • Make sure your network is compatible with 802.11 b/g/n. To confirm your network is compatible with 802.11 b/g/n, check your router settings or contact your router manufacturer.

*WEP and open networks are not supported.

 

I don’t see my fan’s light in the app.

If the light kit was installed while power to the fan was on, your fan and the app may not recognize the light properly. To resolve the issue, turn off power to the fan for 30 seconds using the circuit breaker or the wall switch. Restore power to the fan and attempt to control the light again.

I have a new router, or my Wi-Fi network name or password has changed, and now I can’t control my fan.

If your Wi-Fi SSID (network name) or password has changed, or if you have a new router, your fan won’t be able to communicate with your router. To get them working together again, try the following:

  1. Reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).
  2. Tap , and then tap Add a Product.
  3. Follow the on-screen prompts to connect your fan to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see the instructions here (Haiku fans) or here (es6 and i6 fans).
My fan failed to join my Wi-Fi network.
  • Make sure you entered the correct Wi-Fi password during fan setup. Please note that Wi-Fi network names and passwords containing quotation marks (“) will not work with Big Ass fans.
  • Make sure that your mobile device is connected to the same network to which you attempted to connect the fan.
  • Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your fan still won’t connect to your network, reset your fan’s settings using the instructions here (Haiku fans) or here (es6 and i6 fans).

  • After you’ve reset the fan’s settings, connect your mobile device to your home Wi-Fi network. In the app, tap , and then tap Add a Product.
  • Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

About es6

Why is there no lens on the Chromatic Uplight?

The Chromatic Uplight does not have a lens because the lens would reduce the efficiency of the optional UV-C LEDs.

How often should the Chromatic Uplight UV-C LED boards be replaced?

For optimal performance, the UV-C LED boards should be replaced annually. The Big Ass Fans app tracks how much life your fan’s UV-C LED boards have left and lets you know when the boards need to be replaced.

To view the status of your fan’s UV-C LED boards:

  1. In the Big Ass Fans app, tap a fan or room name on the Home screen, and then tap the Settings icon.
  2. Note the UV-C Life status.
  3. Tap > next to UV-C Life for more details. From here, you can order replacement boards and reset the UV-C life setting after replacement is complete.

An annual replacement subscription service is available. Contact Customer Service for more information.

How do I clean the Chromatic Uplight LEDs?

Clean the LEDs monthly to ensure optimal performance. Use a compressed air duster to remove dust and debris from the LEDs. Do not touch the LEDs while cleaning. Hold the duster can upright when using.

What type of ceiling outlet box should I use to hang my fan?

We recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.

How do I choose the appropriate downrod length for my fan?

The fan is designed for sloped or flat ceilings from 9 to 18 feet (2.7 to 5.5 meters). Select the appropriate downrod length for your ceiling height and slope.

CEILING HEIGHT

For optimum performance, Big Ass Fans recommends the following downrod lengths based on ceiling height.

Ceiling Height Downrod Length
9–11 ft (2.7–3.4 m) 7 in. (178 mm)
11–13 ft (3.4–4 m) 20 in. (508 mm)
13–14 ft (4–4.3 m) 32 in. (813 mm)
14–16 ft* (4.3–4.9 m*) 48 in.* (1219 mm*)
16–18 ft* (4.9–5.5 m*) 60 in.* (1524 mm*)

*Big Ass Fans recommends using an extended length downrod for ceilings higher than 14 ft (4.3 m). The fan comes standard with a 7 in. (178 mm), 20 in. (508 mm), or 32 in. (813 mm) downrod. Other lengths are available by contacting Customer Service.

CEILING SLOPE

The fan can be installed on sloped ceilings with an angle no greater than 34°.

Fan Diameter Maximum Ceiling Slope Downrod Length
60 in. (152 cm) 22° 20 in. (508 mm)
60 in. (152 cm) 34° 32 in. (813 mm)
72 in. (183 cm) 16° 20 in. (508 mm)
72 in. (183 cm) 29° 32 in. (813 mm)
I have a product that’s similar to this one, but I can’t seem to find the warranty. What should I do?

We’re here to help! Please contact Customer Service to discuss any warranty questions you might have.

Controlling i6

How do I change the color of the Chromatic Uplight’s LEDs?
  1. In the Big Ass Fans app, tap a fan or room name on the Home screen, and then tap the Settings icon.
  2. Make sure the Light tab is selected at the top of the screen.
  3. Tap Night Light, and then toggle Night Light to enable it.
  4. Select the LED color and brightness level.

When you turn the main light off, the night light LEDs will turn on at your specified color and brightness. Note: The LEDs will be dark blue when the optional UV-C feature is turned on.

How do I control my fan with my smartphone or tablet?
  1. Download the Big Ass Fans app to your iOS or Android device.
  2. Open the app.
    • If this is your first time using the app, create a Big Ass Fans mobile app account.
    • If you already have a Big Ass Fans or Haiku account, sign in, tap , and tap Add a Product.
  3. On the Let’s Set Up Your Fan screen, tap Get Started.
  4. Make sure your fan is installed and powered on, and then tap Next.
  5. On the Choose a Fan screen, select the fan you would like to set up.
    • If you have more than one fan and aren’t sure which is which in the list, tap an Identify icon to find the one you want to set up.
  6. On the Connect Fan to Wi-Fi screen, select the Wi-Fi network you want your fan to join.
  7. Enter your Wi-Fi password and tap Next. When the fan successfully joins your network, you will see a Connected to Network! message.
  8. If a message appears stating that your fan failed to join the network, see My fan failed to join my Wi-Fi network for further assistance.
  9. Tap Add Another Fan to connect more fans to your home network. Tap Finished if you don’t have any more fans to connect right now.
How do I get my es6 fan to work automatically?

Fans can be set to work automatically by enabling Auto Comfort, motion sensors, and/or smart thermostat integrations in the Big Ass Fans app, then turning on Auto.

ENABLING THE MOTION SENSOR FOR THE FAN

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Fan tab is selected at the top of the screen.
  3. Tap Fan Auto, and then tap Motion.
  4. If you want the fan to turn on when motion is detected and off when no motion is detected, toggle Motion Sense to enable it.
  5. Tap Motion Timeout, and then select how long the fan should stay on after motion is no longer detected. The minimum setting is one minute.
  6. Turn on Fan Auto from your Bluetooth remote or in the app. Your fan will now turn on when you’re in the room and off when you’re not.

ENABLING THE MOTION SENSOR FOR THE LIGHT

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Light tab is selected at the top of the screen.
  3. Tap Light Auto, and then tap Motion.
  4. If you want the light to turn on when motion is detected and off when no motion is detected, toggle Motion Sense to enable it.
  5. Tap Motion Timeout, and then select how long the light should stay on after motion is no longer detected. The minimum setting is one minute.
  6. Turn on Light Auto from your Bluetooth remote or in the app. Your light will now turn on when you’re in the room and off when you’re not.

DISABLING THE MOTION SENSOR

Note: To pause Motion, simply turn Fan Auto or Light Auto off from the Bluetooth remote or in the Big Ass Fans app. When you’re ready to re-enable Motion, just turn Auto back on.*

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Fan or Light tab (depending on which you want to disable) is selected at the top of the screen.
  3. Tap Fan Auto or Light Auto, and then tap Motion.
  4. Toggle Motion Sense to disable it. The fan or light will stop detecting your presence in the room and will no longer respond to motion.

* Turning Auto off will disable all Auto features (e.g. thermostat integration).

ENABLING AUTO COMFORT

Auto Comfort automatically adjusts the fan speed based on the temperature and humidity in your room. Just set your ideal temperature and let your fan do the rest.

Note: The temperature sensor is located inside the Bluetooth remote. Make sure the remote is in the room with the fan when using Auto Comfort.

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Fan tab is selected at the top of the screen.
  3. Tap Fan Auto, and then tap Comfort.
  4. Toggle Auto Comfort to enable it.
  5. Select your ideal temperature.
    • This temperature reflects your ideal comfort level. When you enable Auto Comfort, your fan will analyze ambient temperature and humidity, adjusting its speed automatically to keep you comfortable.
  6. (Optional) Tap Min Speed and Max Speed to set your desired minimum and maximum fan speeds.
    • When Auto Comfort is active, the fan will run at your selected minimum speed whenever the room temperature is at or below your ideal temperature. The fan will not run above your selected maximum speed when the room temperature is above your ideal temperature.

HEAT ASSIST

When the room temperature drops substantially below your ideal temperature, Heat Assist will enable your fan to gently push warm air down from the ceiling.

  1. From the Auto Comfort screen (with Auto Comfort enabled), toggle Heat Assist to enable it.
  2. Set the speed at which you would like the fan to spin during Heat Assist (the default is speed 1).
  3. (Optional) Set the fan to spin in the reverse direction.

ENABLING SMART THERMOSTAT INTEGRATION

Note: These instructions assume you have already linked your fan with a smart thermostat and enabled Thermostat Assist. For instructions on pairing a smart thermostat with your fan, see How do I get my fan to work with a smart thermostat?

BLUETOOTH REMOTE

  1. Locate the remote for the fan that is linked to your smart thermostat.
  2. Press the AUTO button located under the fan power button (a white LED will illuminate when Auto is enabled).

BIG ASS FANS APP

  1. From the app Home screen, select the fan that is paired with your smart thermostat.
  2. Tap the AUTO button on the fan control screen (the text will turn yellow when Auto is enabled).

DISABLING SMART THERMOSTAT INTEGRATION

  1. In the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  2. Select your thermostat type.
  3. Tap Remove Integration at the bottom of the screen and confirm.

TURNING AUTO OFF

Note: Turning Auto off will disable all smart features (motion sensing, thermostat integration, etc.), but it will not erase any settings. To re-enable Auto, simply press the AUTObutton on the Bluetooth remote or in the app again.

BLUETOOTH REMOTE

  1. Locate the remote for the fan.
  2. Press the AUTO button located under the fan power button (the white LED will turn off when Auto is disabled).

BIG ASS FANS APP

  1. From the app Home screen, select the fan.
  2. Tap the AUTO button on the fan control screen (the text will turn gray when Auto is disabled).
How do I enable the motion sensor on my fan?

The motion sensor detects when you enter or leave a room, turning the fan, light, or both on and off automatically.

Note: If you want your fan or light to turn on when you enter the room, even if you manually turned it off before leaving the room, be sure to enable Return to Auto. For more details, see What is Return to Auto?

Note: The Light setting is available only if the room contains fans with lights.

ENABLING THE MOTION SENSOR FOR THE FAN

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Fan tab is selected at the top of the screen.
  3. Tap Fan Auto, and then tap Motion.
  4. If you want the fan to turn on when motion is detected and off when no motion is detected, toggle Motion Sense to enable it.
  5. Tap Motion Timeout, and then select how long the fan should stay on after motion is no longer detected. The minimum setting is one minute.
  6. Turn on Fan Auto from your Bluetooth remote or in the app. Your fan will now turn on when you’re in the room and off when you’re not.

ENABLING THE MOTION SENSOR FOR THE LIGHT

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Light tab is selected at the top of the screen.
  3. Tap Light Auto, and then tap Motion.
  4. If you want the light to turn on when motion is detected and off when no motion is detected, toggle Motion Sense to enable it.
  5. Tap Motion Timeout, and then select how long the light should stay on after motion is no longer detected. The minimum setting is one minute.
  6. Turn on Light Auto from your Bluetooth remote or in the app. Your light will now turn on when you’re in the room and off when you’re not.

DISABLING THE MOTION SENSOR

Note: To pause Motion, simply turn Fan Auto or Light Auto off from the Bluetooth remote or in the Big Ass Fans app. When you’re ready to re-enable Motion, just turn Auto back on.*

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Fan or Light tab (depending on which you want to disable) is selected at the top of the screen.
  3. Tap Fan Auto or Light Auto, and then tap Motion.
  4. Toggle Motion Sense to disable it. The fan or light will stop detecting your presence in the room and will no longer respond to motion.

* Turning Auto off will disable all Auto features.

My remote is not controlling my fan.

Note: Our Bluetooth remotes are not universally programmed, so please make sure the remote you are using is paired with the fan you are attempting to control. For more information, see How do I connect a Bluetooth remote to my fan? Our IR remotes (i6 fans only) are universally programmed, so no “pairing” is required. 

Make sure the clear plastic tab has been removed from the remote’s battery cover, a working battery is installed, and you are within range of the fan you are attempting to control. If the remote still does not work, here are some things to try:

  1. Verify that the fan is receiving power by power cycling the fan. To do this:
    1. Turn off power to the fan via a standard on/off wall switch or the breaker if a standard wall switch is not applicable.
    2. Wait a few moments, and then restore power.
  2. The fan will beep once as it powers on (unless you have disabled beeps in the Big Ass Fans app) and the LED indicator on the bottom of the fan may illuminate.
    1. If you do not hear a beep, verify that the fan is wired correctly as shown in the installation guide.
    2. If you do hear the fan beep during a power cycle, stand directly beneath the fan and attempt to use the remote. Depending on the fan height and installation location, remote range can vary.
  3. Re-pair the remote with the fan (Bluetooth remote only). To do this:
    1. Hold the remote close to the fan you want it to control.
    2. Press and hold the fan power and – (minus) buttons on the remote (this will clear all previous pairings).
    3. Press any button.
    4. The LEDs on the remote will cycle while pairing is in progress. When the LEDs turn off, pairing is complete.

If you’ve followed these steps and are still unable to use your remote, please contact Customer Service.

How do I reboot (power cycle) my fan using the remote?
  1. Press and hold the fan power button on the remote for 5 seconds. After 5 seconds, the fan will beep and its LED indicator will illuminate.
  2. Press the fan power button again, then release. The fan will beep and reboot.
What do the Auto buttons on the remote and in the app do?

The Auto buttons on the remote and in the Big Ass Fans app enable motion sensing and automatic speed adjustment.

When you press the fan or light Auto button, the fan or light will automatically turn on when motion is detected and off when motion is no longer detected. The fan will also make automatic speed adjustments as room conditions change. When Auto is enabled, the white LED on the remote Auto button is illuminated.

By default, Auto mode responds to motion and adjusts fan speed according to factory-programmed settings. You can use the motion and ideal temperature controls in the Big Ass Fans app to adjust your Auto preferences.

To disable Auto mode, press the Auto button on the remote or tap AUTO on the fan/light control screen in the app. When Auto is disabled, the white LED on the remote Auto button is turned off.

What is Return to Auto?

Even when you want your fan and light to work automatically most of the time, there may be situations where you need to make a manual adjustment (e.g. turning the fan up to cool off after a jog or turning the light off when watching a movie).

Instead of disabling Auto when you make a change, Return to Auto waits for you to leave the room and then re-enables Auto to get your fan back to keeping you comfortable while saving energy.*

To enable Return to Auto:

  1. In the Big Ass Fans app, tap a fan on the Home screen, and then tap.
  2. Make sure the Fan or Light tab (depending on which you want to set) is selected at the top of the screen.
  3. Tap Return to Auto.
  4. Toggle Return to Auto to enable it.
  5. Use the Return After selector to choose the amount of time the fan waits after you leave the room before re-enabling Auto.

* If Auto is manually turned off by pressing the AUTO button on the Bluetooth remote or in the app, Return to Auto will not turn it back on.

How do I reverse my fan?

Note: Big Ass Fans recommends never reversing your fan—just run it at a slow forward speed during the winter to keep your space evenly comfortable from floor to ceiling. Go here to learn more about destratification.

  1. From the Big Ass Fans app Home screen, tap the fan you wish to reverse.
  2. Tapat the bottom of the screen.
  3. Toggle the Reverse switch to enable or disable reverse.
How do I change the maximum dim-to-warm color temperature?

To change the maximum color temperature used by the fan light’s Dim-to-Warm feature:

  1. Open the Big Ass Fans app and select the light you want to customize.
  2. Tapat the bottom of the screen, and then turn on Dim-to-Warm (if not already on).
  3. Return to the light control screen and set the light to maximum brightness.
  4. Tap the(color temperature) button at the bottom of the screen and select your preferred color temperature.

The light will now shift between a warm yellow color at the dimmest setting and your selected color temperature at the brightest setting.

Smart Home Integrations

Logitech Harmony: How do I add Haiku remote commands to my Harmony remote or hub?

After following the steps below to add your Haiku product(s) to your Harmony remote or hub, follow the appropriate steps for your remote to add the commands to remote buttons or Activities.

  1. In the Harmony app, select the desired Harmony remote or hub, and then tap Devices > Edit Devices > + Device > ENTERTAINMENT DEVICE.
  2. In the Manufacturer Name field, start typing “Big,” and then select BigAssFans.
  3. In the Model Number field, type “Haiku,” and then tap ADD. This selection will be synced with your Harmony account.
  4. If necessary, point the Harmony remote at the desired Haiku product. Test basic power control by tapping POWER ON.
  5. If the Haiku product turns on, tap YES when asked if your product powered on. Note: If the only product you are controlling is a Haiku Light, the power on test may not work. Tap YES anyway and proceed with the remaining steps. You can confirm proper operation later.
  6. Skip the screen explaining infrared languages by tapping the arrow in the top right corner of the screen.
  7. When prompted to create an Activity for your Haiku product, tap YES. We recommend creating an Activity for easier control of your Haiku products.
  8. On the Suggested Activities screen, tap Add your own Activity.
  9. On the Activity screen, enter a name for the Activity and select an icon. Tap the arrow in the top right corner of the screen to proceed.
  10. On the Select Devices screen, select the BigAssFans Climate Control device, and then tap the arrow in the top right corner of the screen.
  11. On the Power on Devices screen, tap the ON button. When the Haiku product turns on, tap MY DEVICES ARE ON. The changes will be synced. Note: If the only product you are controlling is a Haiku Light, the power on devices step may not work. Tap YES anyway and proceed with the remaining steps. You can confirm proper operation later.
  12. On the Test Activity screen, tap TEST NOW. The Activity should turn the Haiku product on and off.
  13. After the test, tap YES if the Haiku product reacted to the Activity.
  14. On the next screen, select the BigAssFans Climate Control Activity, and then confirm that all Haiku product remote control functions are available. You can now add the commands to buttons in your Harmony app or remote and use them to control your Haiku products!
Google Assistant: How do I control my Haiku products with Google Assistant?

SETUP INSTRUCTIONS

  1. Download the Google Home app (iOS or Android) and verify that your Google Assistant-enabled device is set up and ready for use.
  2. Verify that your Haiku fans and lights are receiving power.
  3. In the Haiku app, tap and select Smart Home Integration (iOS app) or Integrations (Android app). Make sure you are signed in to your Haiku account and your Haiku products are listed under My Haiku Devices. Note: If you don’t have a Haiku Account, tap , select Smart Home Integration, and follow the on-screen instructions to create one.
  4. Open the Google Home app.
  5. Select the Home you are using, and then tap Add > Set up device > Works with Google.
  6. Search for and select “Big Ass Fans”.
  7. Sign in to your Haiku account and authorize Google to use it. Wait for Google Assistant to sync with your Haiku account. Note: You must use the same email account and password used in the Haiku app for Google Assistant to sync with your Haiku products and Rooms.
  8. Select Haiku products to add to new or existing Google Rooms (recommended), and then close the Rooms screen.
  9. You can now control your Haiku fans and lights using Google Assistant voice commands or the controls in the Google Home app.

THINGS TO TRY

For fans:

  • “OK Google, turn on my living room fan.”
  • “OK Google, turn off my living room fan.”
  • “OK Google, set my living room fan to 50%.”
  • “OK Google, turn up my living room fan.”
  • “OK Google, turn down my living room fan.”

For lights:

  • “OK Google, is the living room light on?”
  • “OK Google, turn on my living room light.”
  • “OK Google, turn off my living room light.”
  • “OK Google, set my living room light to 80%.”
  • “OK Google, brighten my living room light.”
  • “OK Google, dim my living room light.”

THIRD-PARTY INTEGRATIONS

  1. Connect your Haiku products to Google Assistant.
  2. Connect your other lights and/or switches to Google Assistant.
  3. In the Google Home app, go to your Account page, and then tap Settings > Assistant > Home control > ROOMS.
  4. Tap + to add a room and select the products you want to include in it.
  5. Save your room.
  6. Use Google Assistant voice commands to control your devices and rooms.
Google Assistant: What kinds of voice commands can I use to control my Haiku products?

Big Ass Fans recommends using Google Home Room names that match the room names you provided in the Haiku app. Google Assistant will recognize the following command formats:

For fans:

  • “OK Google, turn on my living room fan.”
  • “OK Google, turn off my living room fan.”
  • “OK Google, set my living room fan to 50%.”
  • “OK Google, turn up my living room fan.”
  • “OK Google, turn down my living room fan.”

For lights:

  • “OK Google, is the living room light on?”
  • “OK Google, turn on my living room light.”
  • “OK Google, turn off my living room light.”
  • “OK Google, set my living room light to 80%.”
  • “OK Google, brighten my living room light.”
  • “OK Google, dim my living room light.”

Note: At this time, you can control power, light brightness, and fan speed using voice commands. Google Assistant cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature.

Nest: How do I connect my Haiku fan to my Nest thermostat?

Previously, Haiku fans featured the ability to integrate directly with Nest products through the “Works With Nest” program. As of August 31, 2019, Google has terminated this program and now requires all new Nest owners to use a Google account, which does not currently offer Nest integration with Big Ass fans.

Nest: I’ve connected my Haiku fan with my Nest thermostat. What do I do now?

To take full advantage of your smart thermostat pairing, you may want to enable “Works with Nest” mode.

  1. Open the Haiku Home app and select the room containing the fan that is connected to your Nest.
  2. Tap the  icon.
  3. Under the Fan heading, change the Auto Comfort settings to “Works with Nest.”

When this setting is active, the appropriate Smart Mode will be automatically enabled based on the thermostat’s setting. For example, if the thermostat is set to cooling mode, the paired fan will automatically use its Smarter Cooling setting.

When set to “Works with Nest” mode, your fan will automatically adjust its speed to help your HVAC system keep you comfortable while lowering energy costs.

Big Ass fan integration with Nest devices is no longer supported. To learn more about Google’s termination of the “Works With Nest” program, click here.

Nest: I have multiple Haiku fans. Can I change which fan is paired with my Nest thermostat?

Yes, you can change which fan is paired with a thermostat.

  1. Open the Haiku Home app, tap , and select Smart Home Integration.
  2. Under the Thermostat Integrations heading, tap the Nest icon. You will see each Nest thermostat that is linked to your account.
  3. Select the thermostat you wish to update from the list.
  4. Select the Haiku fan you’d like to pair with this thermostat, then tap the Next button.
  5. Set your ideal temperature and min/max speeds, tap Next, then tap Done.

Big Ass fan integration with Nest devices is no longer supported. To learn more about Google’s termination of the “Works With Nest” program, click here.

Nest: Can my Nest thermostat control more than one Haiku fan?

Yes. Although only one fan can be connected directly to your Nest thermostat, all fans assigned to the connected fan’s Room in the Haiku Home app will operate simultaneously.

For example, if you have two fans assigned to “Living Room” in the Haiku Home app, connecting either of those fans to your Nest will result in both of them being controlled by the thermostat.

To adjust your Room settings:

IOS

  1. Tap  in the Haiku Home app and select Rooms and Devices.
  2. Tap Edit and drag to assign your fans to the desired Rooms.
  3. Tap Done to save changes.

ANDROID

  1. Select a room from the Home screen.
  2. On this screen, Tap the button in the top right corner and select Room Settings.
  3. Tap Included Devices and select which devices should be in this room.
  4. Tap OK to save changes.

Big Ass fan integration with Nest devices is no longer supported. To learn more about Google’s termination of the “Works With Nest” program, click here.

Nest: How do I disconnect my Nest from my Haiku account?

IOS

  1. Tap , then select Smart Home Integration.
  2. Tap the appropriate thermostat account.
  3. At the bottom of the screen, tap the Disconnect button.

ANDROID

It is not currently possible to do this from the Haiku Home app for Android. Please follow the steps below to disconnect via the Nest app.

  1. Launch the Nest app.
  2. Tap the Settings icon in the top right corner.
  3. Select Works with Nest from the list of options.
  4. Tap Haiku Home and then tap Remove connection.

Big Ass fan integration with Nest devices is no longer supported. To learn more about Google’s termination of the “Works With Nest” program, click here.

Amazon Alexa: How do I control my Haiku products with Amazon Alexa?

Note: Voice control of Haiku fans and lights requires a Wi-Fi connection and an Alexa-enabled device like Echo, Dot, or Fire Stick.

SETUP INSTRUCTIONS

  1. Download the Amazon Alexa app (iOS or Android) and verify your Alexa device is set up and ready for use.
  2. Verify that your Haiku fans and lights are receiving power.
  3. In the Haiku app, tap  and select Smart Home Integration. Make sure you are signed in to your Haiku account and your Haiku devices are listed under My Haiku Devices.
    1. Note: If you don’t have a Haiku Account, tap , select Smart Home Integration, and follow the on-screen instructions to create one.
  4. Open the Alexa app, go to the Menu, then select Skills and Games.
  5. Search for “Big Ass Fans” and select Enable.
  6. You will now be prompted to sign in to your Haiku account and authorize its connection to Alexa.
    1. Note: You must use the same email account and password used in the Haiku app for Alexa to discover your Haiku products and Rooms.
  7. Tell Alexa to discover your devices.
  8. After discovery is complete, you can control your Haiku fans and lights using voice commands.

THINGS TO TRY

For fans:

  • “Alexa, turn on my family room fan.”
  • “Alexa, turn off my family room fan.”
  • “Alexa, set my family room fan to 30%.”
  • “Alexa, turn up my family room fan.”
  • “Alexa, turn down my family room fan.”

For lights:

  • “Alexa, turn on my family room light.”
  • “Alexa, turn off my family room light.”
  • “Alexa, set my family room light to 80%.”
  • “Alexa, brighten my family room light.”
  • “Alexa, dim my family room light.”

THIRD-PARTY INTEGRATIONS

  1. Connect your Haiku products to Alexa.
  2. Connect your other lights and/or switches to Alexa.
  3. In the Alexa app, tap , and then tap Smart Home
  4. Under Groups, create a group that includes your Haiku products and smart home devices that you want to work together.
  5. Use Alexa’s voice commands to control your groups.
Amazon Alexa: What kinds of voice commands can I use to control my Haiku products?

Once Alexa discovers your Haiku fans or lights, it assigns room names based on the room names you provided in the Haiku app. Alexa will recognize the following command formats:

  • “Alexa, turn on/off my family room fan.”
  • “Alexa, set my family room fan to speed 30%.”
  • “Alexa, turn up/down my family room fan.”
  • “Alexa, turn on/off my family room light.”  
  • “Alexa, set my family room light to 80%.”
  • “Alexa, brighten/dim my family room light.”

Note: At this time, you can control power, light brightness, and fan speed using voice commands. Alexa cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature. 

Amazon Alexa: Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.

This typically means there are two entries for one Haiku device in Alexa’s database, or that two separate fans, lights, or rooms have the same name in the Haiku app. For example, you may have named two rooms “Bedroom” in the Haiku app.

To verify or change a room/device name:

IOS

  1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping  and selecting Rooms & Devices.
  3. To rename a room, tap the  next to the room name, then tap the room name itself to edit.
  4. To rename a device, tap the device name, then tap it again on the following screen to edit.

ANDROID

  1. Open the Haiku app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping and selecting Settings.
  3. Select Rooms or Devices (depending on which you’d like to rename).
  4. Tap the room or device to be renamed.
  5. Tap the name to change it.

 

To disconnect a Haiku fan or light from your Haiku account:

IOS

  1. From the Home screen, tap , then select Smart Home Integration.
  2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
  3. Tap Remove.

ANDROID

  1. From the Home screen, tap , then select Smart Home Integration.
  2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
  3. Tap the button in the top right corner and select Remove.

Once the appropriate changes are made in the Haiku app, go the Settings menu in the Alexa app, tap Smart Home, and then tap Discover Devices.

Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.

Amazon Alexa: Alexa isn’t discovering my Haiku Fans or Lights. What do I do?

In order for Alexa to discover Haiku devices, the Alexa skill must be linked to your Haiku account, and your Haiku devices must be claimed under the associated Haiku account.

  • Tap and select Smart Home Integration from the menu. Scroll down to My Haiku Devices. The devices listed here should be discovered by Alexa.
  • Any device with a + next to its name is unclaimed and will not be discovered by Alexa.
  • Tap the + to claim the device under your Haiku account, wait a few minutes, and ask Alexa to discover your devices again.

When enabling the Big Ass Fans skill in the Alexa app, you must link the skill to your Haiku account using the same email address and password you use in the Haiku app.

Amazon Alexa: How do I disconnect my Haiku products from Amazon Alexa?

To disconnect your Haiku fans and lights from Alexa and unlink your Haiku and Alexa accounts:

  1. Open the Alexa app.
  2. Tap the Devices icon in the menu at the bottom of the screen. 
  3. On the Devices page, tap Your Smart Home Skills.
  4. Tap Big Ass Fans in the list.
  5. Tap Disable Skill, then tap it again on the following screen to confirm.
How do I get my fan to work with a smart thermostat?

With your Big Ass Fans mobile app account, you can pair your fans with your smart thermostats to increase energy savings and live more comfortably. When a fan is connected with a smart thermostat, they work together to reduce heating and cooling costs.

To pair a fan with a smart thermostat, sign in to your Big Ass Fans account and make sure your fans are connected to the account. See How do I connect my fan to my Big Ass Fans account? for instructions.

Note: Fans currently work with ecobee smart thermostats.

SETTING UP SMART THERMOSTAT INTEGRATION

  1. Follow the instructions included with the thermostat to install the thermostat and set up your thermostat account. Remember your password — you will need it later.
  2. Open the Big Ass Fans app. Tap , and then tap Smart Home Integrations. 
    • If you are not signed in to a Big Ass Fans account, you will be prompted to create or sign in to an account.
  3. Select your thermostat type, and then follow the on-screen instructions to sign in to your account. It may take a few seconds for the sign-in screen to load.
  4. When prompted, select the thermostat you want to link with your fan, and then tap Next.
  5. When prompted, select the fan you want to link with your thermostat, and then tap Next.
  6. Customize your Thermostat Assist preferences, and then tap Next.
  7. On the Setup Complete screen, tap Done. Your thermostat is now linked with your fan.
  8. Turn on Fan Auto from your Bluetooth remote or in the app, and let your fan and thermostat work together to keep you comfortable.

LINKING A NEW FAN

  1. In the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  2. Select your thermostat type.
  3. Select the thermostat you want to link with your fan.
  4. When prompted, select the fan you want to link with your thermostat, and then tap Next.
  5. Customize your Thermostat Assist preferences, and then tap Next.
  6. On the Setup Complete screen, tap Done. Your thermostat is now linked with your fan.
  7. Turn on Fan Auto from your Bluetooth remote or in the app, and let your fan and thermostat work together to keep you comfortable.

CHANGING WHICH FAN IS LINKED TO A THERMOSTAT

  1. In the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  2. Select your thermostat type.
  3. Select the thermostat you want to link with a different fan.
  4. Tap the fan name at the top of the Thermostat Options screen, and then select the fan you want to link with this thermostat.
  5. Customize your Thermostat Assist preferences, if desired.

CONNECTING AN ADDITIONAL SMART THERMOSTAT ACCOUNT

  1. In the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  2. Select your thermostat type, and then follow the on-screen instructions to sign in to your account. It may take a few seconds for the sign-in screen to load.

CAN I CONNECT MORE THAN ONE FAN TO MY THERMOSTAT?

At this time, only one fan can be connected to each smart thermostat.

ecobee: How do I get my fan and ecobee to work together?
  1. Make sure your ecobee is set up and working properly.
  2. Open the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  3. Under the Thermostat header, tap Add ecobee…
  4. Enter your ecobee account credentials when prompted.
  5. Select the thermostat you want to link with a fan.
  6. Select the fan you want to link with your ecobee.
  7. Customize your Thermostat Assist settings, and then tap Next.
  8. Tap Done on the Setup Complete screen.
ecobee: I’ve connected my fan to my ecobee. What do I do now?

To take full advantage of your smart thermostat pairing, you may want to enable Thermostat Assist.

  1. Open the Big Ass Fans app and select the the fan that is connected to your ecobee.
  2. Tapat the bottom of the screen.
  3. On the Fan tab, tap Fan Auto > Thermostat.
  4. Turn on Thermostat Assist and customize the Assist With features to have your fan gently circulate air whenever your HVAC system’s blower turns on, helping to keep you comfortable while saving energy.
ecobee: I have multiple fans. Can I change which fan is paired with my ecobee?

Yes, you can change which fan is paired with a thermostat.

  1. Open the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  2. Under the Thermostat heading, tap the ecobee icon. You will see each ecobee that is linked to your account.
  3. Select the thermostat you want to update.
  4. Tap the Linked Fan field and select the fan you would like to link with this thermostat.
ecobee: Can my ecobee thermostat control more than one Haiku fan?

Yes. Although only one fan can be connected directly to your ecobee thermostat, all fans assigned to the connected fan’s Room in the Haiku Home app will operate simultaneously.

For example, if you have two fans assigned to “Living Room” in the Haiku Home app, connecting either of those fans to your ecobee will result in both of them being controlled by the thermostat.

To adjust your Room settings:

IOS

  1. Tap  in the Haiku Home app and select Rooms and Devices.
  2. Tap Edit and drag to assign your fans to the desired Rooms.
  3. Tap Done to save changes.

ANDROID

  1. Select a room from the Home screen.
  2. On this screen, Tap the button in the top right corner and select Room Settings.
  3. Tap Included Devices and select which devices should be in this room.
  4. Tap OK to save changes.
ecobee: How do I disconnect my ecobee from my Big Ass Fans acccount?
  1. In the Big Ass Fans app, tap , and then tap Smart Home Integrations.
  2. Tap the appropriate thermostat account.
  3. At the bottom of the screen, tap Remove Integration.

Trouble with Something Else

My airfoils won't go all the way into the motor unit.
Loosen the six numbered airfoil screws on the bottom of the motor unit before inserting the airfoils.
My i6 fan is wobbling during operation.

All fans:

  • Verify that the outlet box or mounting structure is suitable for fan support. For outlet box installations, we recommend a standard UL-listed, fan-rated outlet box be used and installed onto a beam or joist. The outlet box should be marked acceptable for fan support of 70 lb (31.8 kg) or less. Most outlet boxes commonly used for hanging light fixtures are not rated for fan support and may need to be replaced.
  • Make sure the airfoil screws are securely tightened. Tighten the six airfoil screws on the bottom of the fan according to the numbered sequence. When finished, repeat the tightening sequence.
  • Make sure all mounting hardware is secure and tight.
  • If an airfoil is damaged, contact Customer Service. Airfoils must be replaced as a set. Do not replace individual airfoils.

Universal Mount fans:

  • Make sure the stabilizer is installed at the top of the extension tube and is seated in the correct position. See the installation guide for details.
  • Make sure the mounting ball at the top of the extension tube is properly seated in the mounting bracket with the rib in the mounting bracket seated in the slot in the mounting ball.
  • If guy wires were installed, confirm proper installation. If guy wires were not installed, contact Customer Service.
My fan will not start.
  • Make sure your fan is receiving power.
  • Verify supply power is adequate. Check your circuit breaker or fuse and wall switch for functionality.
  • Make sure all wires are securely connected and that the fan is properly wired and grounded.
  • Make sure the airfoils are securely tightened. On the bottom of the fan, check the tabs next to airfoil screw holes 1 and 5. The tabs should be flush with the tab openings as shown on the right. If they are not, tighten the six airfoil screws according to the numbered sequence. Repeat the tightening sequence until the tabs are flush with the openings.
My fan is noisy during operation.
  • Check all hardware. If loose, tighten. If you are unsure of how to do this, refer to the fan installation guide.
  • Bring the fan to a complete stop. Gently turn the airfoils by hand, making sure there are no fan parts rubbing on the motor unit when the fan rotates.
How do I update my fan’s firmware?

UPDATING YOUR FANS

When new or enhanced features are available, we’ll let you know. Just tap See Update when the alert appears on the screen.

If you want to wait to update, tap Later. When you’re ready to update, tap Firmware Update in the menu .

Updates can take a few minutes, so leave the app open and make sure the mobile device screen does not lock to ensure completion of the download. During an update, the app will display the progress and the approximate time remaining.

WHICH VERSION DO I HAVE?

To find out what version of the app you have, open the Big Ass Fans app, tap , and then tap App Settings. The app version can be found at the top of this screen.

To check your fan’s firmware version, tap , and then select Firmware Update from the menu.

I forgot my Big Ass Fans account password.

To reset your Big Ass Fans mobile app account password:

  1. In the Big Ass Fans app, tap .
    1. If you are currently signed in, tap your name/email address at the top of the menu, and then tap Sign Out
    2. If you are not currently signed in, tap Account at the top of the menu.
  2. Tap Sign In > Forgot Your Password?
  3. Enter your email address, and then tap Send Email.
  4. Open your email to retrieve the 4-digit PIN. Return to the Big Ass Fans app, enter the PIN, and tap Confirm.
  5. Enter your new password, and then tap Reset Password.
How do I silence the fan beep or turn off the LED indicators?
  1. Open the Big Ass Fans app.
  2. Tap the name of the fan you want to modify.
  3. Tapat the bottom of the screen and navigate to the More tab.
  4. Tap Configuration.
  5. Turn off the LED Indicators and/or Fan Beep toggles.
How do I update my Big Ass Fans account information?
  1. In the Big Ass Fans app, tap , and then tap your name/email address at the top of the menu.
  2. Tap Update Profile.
  3. Enter your password, then tap OK.
  4. Update your information, and then tap Save.
How do I change the battery in my remote?

Bluetooth Remote: Loosen the small screw on the back of the remote and remove the battery cover. Remove and replace the CR 2450 3 V lithium battery. Be sure to properly orient the new battery in the tray. Replace the battery cover and test the remote.

IR Remote (i6 fans only): Remove the battery cover on the back of the remote. Remove and replace the two AAA batteries. Replace the battery cover and test the remote.

The fan jerks upon startup.

This is normal and may happen occasionally upon startup. An initial slight jerking forward and backward does not affect fan operation.

My airfoils are damaged, or I want a different color or size. Can you send me a new set?

Each fan goes through a rigorous balancing process during which the airfoils and motor are uniquely paired. Changing airfoils requires a full fan replacement to maintain proper balance and functionality. 

Do you install locally?

Sorry, no. Please contact Customer Service for assistance.

Still Need Help?

Call our exceptional customer service team for help with all your fan-related questions.

FAQs